A typical day at work:
I start the day at the check in with customer attention, checking documentation and checking in the bags or what the passengers want to check in(if it is posible). Then if my boss assings me a boarding i go, prepare everything i need and go to the boarding gate, wait until the plane arrives and meanwhile chat with customers.
Let's say that the flight it's delayed, you must tell the passengers and prepare all the claim related papers and you must give all the explanations to your passengers.
If it's a normal flight with normal conditions i've got to
- Do the flight announcement, and wait untill the line forms
- Before the boarding starts you must put a label on a wheelchair, bugy or any other thing they haven't check-in before(depending on how the airport and company works)
- Check de passports, ids or driver license, depending of the travel destination and scan the boarding passes.
- Put inside the plane's vault the bags that won't fit inside the plane(Dispacher's job, but i put all the tags before) and all the other things you just put a label on.
- When boarding finishes you must send the data to the dispacher and he will send all that and more data to the operations desk.
I've learned how to show trust and make the customers feel safe with their choice. Also i've learnt how to be stressed and not showing it at all.
The management it's instresting, as a low cost company there are many things you do/don't do to avoid the company pay extra.
Ryanair fue una grata experiencia laboral. Fuí seleccionada entre un alto número de asprirantes que se presentaban para el puesto como TCP (Tripulante de Cabina de pasajeros). Logré superar de manera exitosa todas las entrevistas y los duros exámenes para poder realizar mi sueño de ser azafata de vuelo. Trabajé para la compañía Ryanair y realice de la manera más efciciente todas las tareas que se me impusieron tales como, el control del equipo dentro del avión, la atención continuada y servicio a pasajeros, ayudar a los pasajeros a colocar de manera adecuada todos los equipajes en los compartimentos superiores , realizar los diversos PA (passanger announcements) tanto en inglés como en español, estar en todo momento a disposción de los pasajeros, atender cualquier emergencia, estar al pendiente de la limpieza de los baños y de la cabina, embarcar y desembarcar a los pasajeros, pasar por cabina las numerosas promociones que se me exigían. Todas las tareas por muy dura o cansada que estuviera las realizaba con las mejores de las sonrrisas. Recibí muchos cumplidos y alagos por parte varios pasajeros. Lamentablemente tuve que dejar las alturas porque me era muy difícil compaginarlo con mi carrera de Derecho, la cual empecé a estudiar a distancia meentras ejercica como azafata, por lo tanto decidí dejarlo hasta que acabase la carrera en una universidad presencial (UA).
A typical day at work started with a briefing including safety and first aid questions, mostly we operated 2 or 4 sectors.
I learned to speak different languages, to work with different kind of passengers and passenger wishes. Also i learned to keep work separated from my social life and how to handle with passengers with different cultures, languages and requests.
In Ryanair there are employees from all over Europe.
Here i also learned to communicate and work with co-workers from different cultures. There were no problems between co-workers and mostly the days went by without any problems.
The hardest part of the job sometimes were passengers that didn't agree with the way the company worked.
For example, sometimes the ground- or check in crew gave them advise or told them something that wasn't true or wasn't part of the way Ryanair would or was suppose to handle this and then passengers wanted to make a complain to Ryanair while the ground crew weren't Ryanair employees.
The most enjoyable part for me was the flying, and the passengers. However sometimes there were some misunderstandings because of the language barrier, i saw this as a challenge and enjoyed solving the problems or helping the passengers even though i didn't spoke the language.
I like(d) to be a part of their journey, being able to help passengers out when they thought it wasn't even possible to solve it.
Bien para empezar en el mundo de la operativa de rampa, a cambio de un gran desgaste físico por falta de medios y personal.
Para iniciarte en el mundo de la operativa de rampa en un aeropuerto, Ryanair es la compañía donde más posibilidades tienes de iniciarte, ya que no piden experiencia como operario de rampa. De ahí en adelante, todos son contras. Poco personal en la operativa con respecto al resto de compañías aéreas. En la carga/descarga de un avión, mínimo se precisan 4 operarios, 2 abajo en la cinta (cuando dispones de ella claro, que eso es otro tema) y otros 2 en bodega. En Ryanair si sois 3 ya te puedes dar por satisfecho. Luego los medios y equipos son de risa. Ryanair es la única compañía que cuenta con unas escaleras que para subirlas o bajarlas se hacen de forma manual, dándole a una palanca arriba y abajo hasta dejarte el brazo. Cuentan con pocas cintas para el gran volumen de aviones que tienen. Luego los turnos también son muy jodidos, ya que hay muchos partidos que en muchas ocasiones no tienen sentido. Y más detalles pero lo que he puesto aquí es lo más destacado a mi modo de ver.
A favorNo se necesita experiencia previa, buen ambiente de trabajo en general.
En contraEscasez de medios tanto humanos como de maquinaria, demasiados turnos partidos, salario bajo para la gran carga de trabajo que se realiza.
Trabajar como azafata era bonito, pero no me gustó Alemania
Me gustó mucho trabajar como azafata. Habían turnos por la maňana y por la tarde. Después de venir al aeropuerto nos quedabamos con los colegas y pilotos hablando de los vuelos que ibamos a hacer. Luego ayudabamos los clientes a tomar sus asientos, les informabamos que tenían que hacer en caso de la emergencia y ofecíamos nuestro servicio al bordo. Había un ambiente agradable con mis colegas. Aprendí dar buen servicio, tuvimos un curso de los primeros auxilios y también mejoré mi comunicación en inglés y espaňol y aprendí palabras en alemán. La parte más difícil era ayudar a los clientes con sus maletas. A veces no había espacio y teníamos que recoger las maletas y ponerlas junto con las maletas grandes y eso causaba retrasos. Lo más que me gustó era la comunicación con los clientes, ayudarles, a veces bromear. Lo que no me gusto era Alemania donde trabajaba y vivía. La empresa nos prometió que va a trasladar mucha gente donde ellos quieren, solo hay que pedirlo. Y aunque hicimos todo para que nos trasladen, la empresa no cumplió su palabra.
A favorBuen equipo en el trabajo
En contraNi bebida ni comida ni alojamiento pagado, la empresa no paga a su trabajador si esta enfermo
Tras tres temporadas trabajando en esta empresa puedo decir que solo he cumplido una parte del objetivo que me propuse pero que me llevo un gran aprendizaje que en otra situación nunca me habría planteado. El ambiente es bueno, los compañeros intentarán en su mayoría ayudarte en todo lo que sea posible para sacar adelante la operativa, pero no debemos confundirnos, no vas a hacer amigos a pesar de que te llevarás alguno seguro.
A favorEl ambiente suele ser muy bueno, no hay duda sobre eso, Si hablas idiomas y tienes iniciativa puedes prosperar aunque sea muy poco el reconocimiento.
En contraLa formación aunque buena a veces resulta insuficiente, los formadores tienen pocos medios y poco tiempo para llevar a cabo bien su cometido, los accidentes ocurren es vital hacer bien tu trabajo y cuidar mucho tu condición física, horarios llegan a ser demoledores para una actividad tan física, sobre todo en temporada alta, la conciliación entre vida laboral y personal es bastante desfavorable, el sueldo insuficiente, debes estar pendiente de tus nóminas pues la mayoría de las veces suelen haber irregularidades, optar a un puesto fijo se antoja una tarea complicada.
Exigen demasiado, se creen que estan en Irlanda pero pagan menos. Mucha competencia entre compañeros, se fomenta el chivatazo entre empleados. Los jefes, la mayoria poco competentes para el puesto que ocupan, en la base donde estaba, incluso la jefa de escala. Es por ser trepas, lo que se valora mas. Es muy capitalista, todo es solo y unicamente dinero, lo que les interesa mas, ni los empleados. Los pasajeros aun menos, son meros pagadores, se les trata mal. Tienes que rendir como si les debes algo, estar muy agradecido que estas trabajando para una compania de elite que solo ellos ven. Superficiales hasta no hay mas. No te puedes desviar de nada , si no te llevas las consequencias justas. Para salir de algun periodo de apuro se aguanta. BIG BROTHER te esta observando en todo momento, te llaman por telefono o emisora si te ven en algun lugar no adecuado segun ellos.
De aprender, poca cosa, solo cambian nombre de procedimiento de vez en cuando a mas ingles que suena mejor.
Lo bueno, los equipos comparado con de otras empresas en el mismo sector estan casi impecables ya que les trata como si fueran de oro.
Ryanair es una empresa organizada de una manera extremadamente inteligente. Todo un ejemplo de cómo hacer las cosas bien y hacer que todo funcione de una manera eficiente y caí automática.
Es un gran lugar para formarte en el mundo de la aviación. Te da la oportunidad de aprender mucho más que en otras empresas, precisamente por exigir más por menos. Es un trabajo duro y exigente, pero después las empresas valoran que vengas de Ryanair. Si has trabajado en Ryanair, probablemente seas una persona dinámica y más preparada para cualquier situación.
El gran funcionamiento de la empresa se basa también en un limitado uso de recursos económicos. La gran pega de la empresa es que el salario, especialmente del personal de tierra, es uno de los más bajos del sector. Las condiciones contractuales están lejos de ser las mejores. Trabajo temporal a media jornada con horarios muy variables.
Sin embargo, sigue siendo un buen lugar para trabajar, en comparación con otras empresas del sector que he conocido también por dentro.
everyday is different from a 3.30am start to a 6pm start
go through security make sure you have everything you need for the day for example : passport, airport ID, flying licence etc.
without these thing you cant fly.
check in if your late you cant fly.
daily briefing and learn your roles for that day.
security check the aircraft.
board passengers,
constantly being aware of all your surroundings
during turn arounds you have 25 minute's
I've learnt how to communicate very well with people even if you cant speak their language, blind, deaf etc
my co-workers I worked with were different everyday and even from only meeting them for 45minutes before working well and using clear and precise communication with everyone.
hardest part of my job was the hours and trying to adapt your body to such demanding shifts.
most enjoyable was working from Spain and Italy and really experiencing how people live and adapting myself in the lifestyle.
A favordiscount flights and some weeks you only work 2 days a week
Una empresa donde no puedes crecer profesionalmente
Es una empresa muy injusta con sus trabajadores, te tratan como poca cosa para ellos y no te ayudan practicamente nunca. Siempre esperan mucho del empleado, sin embargo ellos hacen muy poco por ayudar al mismo.
Despues de la pandemia quitaron las pagas extras, y el sueldo se quedó en nada. El salario debería estar mas ajustado, dependiendo en donde esté la Base.
Es una empresa donde no te ves creciendo en el futuro. Muy pocas oportunidades para crecer profesionalmente, después de más de 3 años seguía en el mismo puesto.
No importa que te esfuerces y trabajes bien, si no vendes, no te dan la oportunidad a nada.
Exigen mucho y no dan nada a cambio.
Lo más importante para ellos siempre son las ventas, el dinero. Ni la seguridad, ni el Covid, ni nada. El dinero
Lo único bueno que tenía, los compañeros.
Job work/life balance: The inflight department in STN is the worst place ever. Manager doesn't know how to treat people.It's very commom to hear that the manager is shouting on the cabin crew. It's so usual that they make jokes about it. People in the office make bets to see how long someone is going to last with the manager. On the interview they advice to not listen to the rumors regarding the management but in one week you can be sure that the rumors about the bad management are right. They said they provide training but it's a lie. No training.No respect.Bullying, harassment and corruption all the time. If you complain about the management you get fired. If you question something you are wrong. If you as for help nobody helps and you are wrong all the time. No team player. They ask you to work overtime with no compensation on your salary but you can't turn your computer on 1 min after your duty start. Pressure with no reason. You will also be required to do tasks that are not your job tasks such as lift weights and heavy boxes, cut tons of uniforms without appropriate scissors, pregnant girls with 7 months of pregnancy will do filling sitting on the floor for the supervisors, cleaning the crewroom, cutting uniforms without appropriate scissors, lifting weight/boxes. Phrases as : Who do you think you are, or Google it when you don't understant something, or You are not in your country, are said frequently by Managers and Personnel.
Salary and benefits: Just your salary
Ho lavorato per due anni a Stansted,in UK, considerato il posto più terribile di Ryanair. Dicono sia una sezione a parte, ma essendo stato lì, posso dare un feedback autorevole; nelle piccole basi pare esserci vita migliore.
Il lavoro è impegnativo, questo si: direi che se tutti i lavori hanno pro e contro, questo lavoro per me ha avuto grossi pro e grossi contro.
Si lavora su turni, si alternano 5 giorni di lavoro (includendo, spesso, giornate di reperibilità) a 3 di riposo totale.
Si alternano quindi cinque giorni di "early" (alzarsi molto presto la mattina) e "late" (andare a lavoro di pomeriggio).
La maggior parte dei colleghi erano più giovani (22-26 anni), io una trentina. Ecco perchè sentivo sempre lamentele su tutto: stipendio, lavoro,
La stragrande maggioranza dei colleghi è stata spesso molto carina, capita una volta ogni tanto che incontri il responsabile del volo un pò deficiente, ma sorridi e ti fai passare la giornata.Ed è molto raro.
A Stansted molta competizione per le vendite, ma è un fatto personale decidere quanto essere competitivi, con gentilezza puoi decidere di non rovinarti la giornata.
Il periodo iniziale è MOLTO stressante, questo si. Tra corso, esami continui, (che si superano perchè sono fattibili), spostarsi di nazione, trovare casa in quattro e quattr'otto...
Ma sono cose che si superano, e poi è tutto in discesa.
Giornate lunghe, può capitare di stare 10-12 ore fuori di casa (più dieci),ma ci sono anche giornate più brevi e di reperibilità i
Worked 6 months for this company - And only stayed the 6months until I received my €600 bonus. A bonus I paid for in advance.
Yes - To accept the job, you are required to cover the cost of training €4K+. As a courtesy, they return lump sums on first, second & 6th salary - 6th being the largest. On the condition you stay with the company for at least 12 months. If not, you repay the “Bonuses”.
All the while completing an intense 6 week training course, WHILST NOT BEING PAID.
That’s before you even see an aircraft !! That’s when the fun starts.
If you pass all exams to graduate (standard airline training) - However only allowed one re-sit for the entire training. You excitedly get your wings, ID, Schedule & you’re ready to fly !
Fly, fly, fly, fly, fly - Is literally all you do !! Working 5 on 2 off, 5 on 3 off - On rotating weeks of earlies to lates, you are never off the aircraft (EXHAUSTING WORK) - However, the best part.. You only earn, get paid by the hour, for actually flying !!!
Consider a flight from Dublin to Manchester (you can do 6 a day) - Flight time we’ll say 45minutes MAX. Think of everything that goes into a flight before the wheels come off the ground (aka, when you actually start to be paid). Think about the cleaning, the security checks, the boarding, the briefings, the demo, securing for take off - And then all in reverse for landing. All that time on the ground, supposedly keeping safety at the highest standard.. takes a good 1.5hrs, and you’re paid fo
Alarm goes of at 3 am to drag your self out of bed from the maybe 2 hours of sleep you managed to grab.
You do the best you can to grab a cup of tea and put on the uniform your given and the make up spilled through your draw.
Eventually you find your self at the desk where you are to be briefed and asked your safety and first aid questions, in cabin crew there is no space for hiccups.
You've got onto the aircraft and done all of your security checks knowing that this flight to Magaluf will defiantly be one to remember.
180 people ready to get on their summer holidays safely sat down and in the air the fun begins - In one flight you maybe able to serve drinks just the once - answering call bells throughout - you have sick bags to the ready and very quickly running out of change for the stag who just purchased the majority of the beer.
Your co-workers are hard working and honest people who have trained by your side getting the same high requirements you got to make sure no matter what - you are safe.
The flight is busy but going smooth - the four of you have got it all under control and before you know it just two and a half hours later you feel the heat hit you as you open the plane door - hardest part being you are not getting off - but you do get to clean up all that rubbish left a repeat your security checks.
Three more flights later repeating the "Get them on - Give them drinks - Get them off - attempt to clean" process you find your self at the sa
Ryanair is a pretty awful company and it treats everyone badly and disrespectfully starting from customers and extending it to workers. (You can check that by the large number of strikes pilots made a few months ago). They only care about numbers and you will be treated as a number as well. There's a lot of sales, sales and more sales to do. And if you don't achieve the day's target.........
It's a perfect place for you to feel like an unworthy human being: very disrespectful base supervisors and managers, yelling at everyone they can, and being impatient even with new crew members. Even small things you do "wrong", you will have a meeting. I saw a lot of cabin crews crying after these meetings, and they think it's fine to make people cry. The salary is a joke. You will receive less than every worker around UK and believe me, this is true. All that "glamorous" idea and life you see in advertisements as a Cabin Crew, disappear when you join Ryanair. It's a complete illusion. A lot of disrespectul No1 cabin crews too.
More than 85% of the cabin crews of Stansted (including No1s) say they don't like the company, the management....and that they don't care about anything. So, if every arrow is pointing for the same direction, it must mean something, right?
As long as the company keeps aiming on a lot of countries in crisis, there will be new staff members coming up. And a lot of people is only working for Ryanair because they don't want to suffer hunger in their countries a
From the ground up are dishonest. You couldn't trust them the length of you're arm. When something goes wrong team leaders lie through their teeth to drop you in it so to save their own skin. You're promised the sun, moon and stars but it's all lies.
For 3 years I was employed by a recruitment agency and not directly. There is a large turn over of staff because of this. Very difficult to become directly employed. To get a contract you must be in the "click" or have family already working directly. This is also the same when trying to get promotion. The staff in this "click" get away with being lazy and are made look like heros while the hard workers never get noticed.
There is no proper system when it comes to training. Staff waiting over a year to get trained on something such as headsets while other staff only working there 6 months and get this training.
In the 3 years I worked there you wouldn't believe what I saw. Work place injuries due to disorganization and staff not receiving correct training. Staff getting away with arriving for work out of it. Supervisors leaving agency staff in charge so they can finish work early to go to the pub.......
The uniform and protective gear is of the cheapest quality and not suitable for out door work. It doesn't last for long and needs replacing. To get anything replaced such as boots you're requesting it for weeks.
It's a job where if you show an interest and want to learn new things it will get you no where. But if you coast th
Having worked on the Ramp for the last while I can say that Ryanair is the best of a bad bunch at Dublin Airport. The management will pick on those they do not like and give worse flights (heavy and understaffed crews). There is no bonus for extra work or training such as headsets , marshalling or de-icing.
The pay is absolutely awful for the work that is required. You will break your back from start to finish on a busy day to the point you will be going home sore and exhausted. Crews typically consist of 4 people to a flight but this is best case scenario and sometimes you are expected to perform a full turn around with a crew of 3 (1 of which is the dispatcher so does not actually get into the hold and help load).
Management is awful in terms of the interaction with staff, If your team lead does not like you then you will be shafted with extra flights and made feel excluded from the team. There is a real "click" culture and new staff are often bullied because they may not have the same experience as some more experienced staff and this makes the whole environment feel toxic and stressful.
The work-life balance is near non existent given you work 3 earlies and 3 late and 3 off (5:30 - 6am start early or 1:30 -2pm late). this combined with the fact you only get one weekend a month makes having any form of social life impossible.
Overall the only good part to this job is the people. You will meet some amazing people on the ramp and have some very good laughs you simply
La mia tipica giornata lavorativa è la tipica giornata di un assistente di volo. Dopo un briefing con piloti sulla tratta e le condizioni del volo e con la crew sulle procedure basilari e su come raggiungere il target di vendita, raggiungo l' aereo e controllo accuratamente che tutta la strumentazione e le norme, dotazioni di sicurezza siano in conformità. Dopo l'imbarco dei passeggeri e dopo il decollo comincio le mie mansioni che sono quasi esclusivamente incentrate sulla vendita dei prodotti disponibili a bordo.
Ho sicuramente approfondito la mia conoscenza della lingua inglese, confrontandomi quotidianamente con passeggeri e colleghi, le mie doti comunicative e le mie capacità di venditore. Ho inoltre imparato a far fronte a situazioni difficili come un'emergenza in un ambiente particolarmente difficile come può essere la cabina di un aereo con 189 passeggeri e conseguente tolleranza e gestione dello stress.
I miei colleghi di lavoro sono di certo una delle parti più stimolanti del mio lavoro. Vivo un ambiente multiculturale che mi permette ogni giorno di confrontarmi e fare nuove reali amicizie dovendo reagire ad ogni situazione da vero gruppo unito e compatto.
La mia azienda ed in particolare la mia base è notoriamente conosciuta e caratterizzata da uno degli ambienti più stressanti, competitivi e pretenziosi del mondo del serizio al cliente,
Nonostante i sacrifici che comporta un simile mestiere lontano dai propri affetti e comodità, sono sempre stato molto curios
A typical day would involve a start time as early as 5am on an early shift and finishing as late as midnight on a late shift. The average length of a shift would be approximately 9 hours, however it was not unusual to work up to 12 hour shifts and even longer, if delayed. The start of the day, would involve meeting the rest of your crew and supervisor for a briefing, then going on board the aircraft to complete pre-departure inspections, receiving passengers, assisting them in any way possible, ensuring a speedy boarding process, performing the safety demonstration, securing the cabin for take off, serving drinks and snacks and preparing hot food during the flight as well as duty free goods, preparing the cabin for landing, disembarking passengers safely and carrying out security checks and general tidying of the aircraft in preparation for the next load of passengers. I learned the importance of time management and organisational skills, as well as the ability to communicate effectively with people, to resolve any issues, how to keep cool under pressure and most importantly team work. The most enjoyable part of the job was meeting new people and working alongside colleagues of different nationalities and cultures, developing good personal and professional relationships. The hardest part of the job would have to be coping with delays (which was frustrating for passengers and crew) as well dealing with passenger issues/ complaints, which was challenging at times, however train
A favorstandby days
En contralong hours
Preguntas y respuestas sobre Ryanair
¿Qué pasos seguiste para conseguir una entrevista en Ryanair?
Formulada el 21 ene 2018
Gracias...Cuanto dura el curso TCP para trabajar como auxiliar de vuelo ahora?
Respondida el 24 ago 2018
No son muy formales a mi se puso en contacto una persona de Ryanair para hacerme una entrevista por eskipe el día 5 por la tarde y todavía estoy esperando alguna respuesta. No hay muncha formalidad.
Respondida el 15 jun 2018
¿Qué preguntas te hicieron durante tu entrevista en Ryanair?
Formulada el 8 ene 2018
Es súper fácil primero hacen un PowerPoint y después te pasan un examen escrito que tiene dos partes , la primera es de hacer una mini redacción vendiendo algo y la parte de atrás de la hoja es de rellenar huecos en frases. Lo corrigen y los que aprueban tienen la posibilidad de hacer la entrevista personal, en la que te hacen preguntas muy burocráticas, las mismas que en el test rápido para aplicar para el assessment day, que si nadas que si tienes tatuajes y ese tipo de cosas. La única pregunta q vale la pena es la de : que crees que tienes para q te cojamos ? Y ahí te vendes un poco y ya sta
Respondida el 11 oct 2018
De todo referente al trabajo a efectuar
Respondida el 24 jul 2018
¿Cómo es un día típico para ti en Ryanair?
Formulada el 5 ene 2023
Muy bueno
Respondida el 30 mar 2023
Fatal
Respondida el 12 feb 2023
¿Con qué frecuencia recibes un aumento enRyanair?
Formulada el 14 nov 2022
Nunca
Respondida el 21 dic 2022
Con Ningúna
Respondida el 18 nov 2022
¿Qué consejos o recomendaciones le darías a alguien que tendrá una entrevista en Ryanair?
