Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The Role
Are you a strategist who makes, or a maker who thinks strategically? Can you turn an ambiguous enterprise challenge into a shared point of view, a testable experience, and evidence for the next decision? If you believe the best AI-enabled services are designed with clients and their users - not simply delivered to them - you will feel at home in the AI Innovation Lab with Kyndryl Vital .
Kyndryl Vital is a global network of designers, engineers, researchers, writers, and strategists helping organizations make sense of complexity and create experiences that are useful, responsible, and buildable. We combine behavioral insight, business understanding, and deep technology expertise so ideas can move beyond aspiration into delivery, adoption, and measurable value.
Based in Madrid and serving clients across Europe, the AI Innovation Lab is part studio, part workshop, and part proving ground. Client sponsors, frontline users, Kyndryl designers, and technologists work together in short, focused cycles: framing a challenge, making possibilities tangible, testing prototypes, and deciding what to stop, iterate, pilot, or scale. We favor demos over decks and evidence over opinion.
The opportunity
We are hiring two to three Creative Technologists who can bridge human-centered design, business strategy, and emerging technology. This is a shared role family, not a search for identical candidates. Everyone should be comfortable moving from ambiguity to a testable artifact, but each person will bring greater depth in one of two complementary profiles.
- Strategic / Conceptual profile: stronger in problem framing, systems thinking, co-design, service and conversational experience, synthesis, and helping senior stakeholders make decisions through tangible artifacts.
- Practical / Technical profile: stronger in rapid functional prototyping, low-code and AI platforms, APIs, data integration, agentic patterns, and turning workshop outputs into working demonstrations.
We do not expect every candidate to be equally deep in both profiles. We do expect curiosity across the full cycle, generosity in multidisciplinary teams, and the ability to make their thinking visible. Together, the Lab team should be able to frame, facilitate, build, test, and hand off.
What you will do
- Shape the right challenge. Work with sponsors and users to locate the real decision inside a broad brief, understand the current system, and define the behavior, outcome, or learning the engagement should create.
- Design and facilitate co-creation. Create participatory sessions for executives, subject-matter experts, frontline users, designers, and engineers. Enable people with different levels of confidence and authority to contribute meaningfully.
- Make ideas tangible early. Use sketches, scenarios, conversation flows, simulations, low-code tools, or working software to give participants something concrete to react to and improve.
- Prototype with people. Build during and between sessions, incorporating feedback while the problem and trade-offs are still visible. Choose fidelity deliberately: each artifact should answer a question or unlock a decision.
- Design human-agent collaboration. Create clear patterns for autonomy, approvals, escalation, uncertainty, exceptions, rollback, and human override so users remain informed and in control.
- Test value and feasibility together. Explore desirability, business value, data readiness, integration, security, operational impact, cost, and maintainability before recommending a pilot.
- Turn learning into direction. Synthesize observations and prototype evidence into opportunity areas, principles, requirements, success measures, and a credible stop / iterate / pilot / scale recommendation.
- Create a clean path to delivery. Partner with FDEs, architects, security, data, Consult Partners and delivery leads so validated concepts have an owner, documented assumptions, and an appropriate route forward.
- Help build the Lab as a capability. Contribute reusable methods, starter environments, component libraries, evaluation sets, showcases, and decision rituals so every engagement starts faster and leaves knowledge behind.
Who You Are
Required Technical and Professional Expertise. What you bring.
- Human-centered and systemic thinking. You apply human-centered design and design thinking techniques at a strategic level, connecting user behavior and lived experience with business goals, operating models, incentives, technology constraints, and wider organizational consequences.
- Strategy through making. You use artifacts and experiments to reduce ambiguity, surface assumptions, and improve decisions rather than treating prototyping as a final presentation step.
- Participatory facilitation. You can prepare and lead executive workshops and hands-on making sessions, read the room, rebalance participation, and adapt the plan without losing the intended outcome.
- Cross-disciplinary fluency. You collaborate credibly with Consult, design, business, FDEs, data, architecture, security, and client teams without pretending to be the deepest expert in every discipline.
- AI experience literacy. You understand how generative and agentic systems behave, where they fail, and how to design for uncertainty, trust, feedback, and appropriate human control.
- Responsible experimentation. You make data use, model limitations, permissions, safety, auditability, and ethical trade-offs explicit, proportionate to the risk and maturity of the prototype.
- Evidence-led storytelling. You communicate a compelling possibility while distinguishing what has been observed, assumed, simulated, validated, and still needs to be learned.
- Enterprise pragmatism. You move quickly while respecting governance, security, accessibility, and the realities of complex organizations.
- Service Design.
Preferred Professional and Technical Expertise . Depth in at least one profile:
1) Creative Technologist – AI Strategy
Advanced problem framing, systems thinking, design research, or experience strategy.
Design of co-creation formats that move groups from divergent perspectives to shared choices.
Synthesis of qualitative evidence into insights, hypotheses, principles, opportunity areas, and roadmaps.
Conversational and agentic experience design, including roles, boundaries, handoffs, and exception journeys.
Executive communication and the ability to challenge solution-first thinking constructively.
Enough prototyping fluency to make ideas testable using tools such as Figma, Miro, or low-code platforms.
2) Creative Technologist – AI Experience Prototype
Rapid creation of functional prototypes using low-code platforms, AI-assisted development, or code.
Hands-on experience with generative AI, prompt and context design, tool use, structured outputs, and agentic workflows.
Working knowledge of RAG, APIs, data integration, identity, permissions, and enterprise cloud patterns.
Ability to create credible web or conversational interfaces and represent loading, uncertainty, error, and edge cases.
Practical evaluation of response quality, groundedness, safety, latency, reliability, and cost.
Clear documentation of what is functional, simulated, reusable, and required for a production implementation.
Tools and technologies
You do not need experience with every product below. We are interested in transferable capability and evidence of learning quickly. The Lab's working environment is expected to include:
- Co-creation and experience design: Figma, FigJam, Miro, or equivalent tools.
- Low-code and automation: Microsoft Copilot Studio, Power Apps, Power Automate, or equivalent platforms.
- AI prototyping: Microsoft Foundry / Azure AI, model playgrounds, prompt and agent tooling, and evaluation services.
- Knowledge and integration: SharePoint, Dataverse, Azure AI Search or other RAG components, APIs, and connectors.
- Development: VS Code, GitHub, API clients, and enough front-end or scripting capability to produce a credible prototype when low-code is not sufficient.
- Quality and operations: test sets, observability, content safety, accessibility checks, and basic cost monitoring.
What success looks like
Lab engagements end with a clearer decision, not just more ideas.
A first testable artifact is produced in days or weeks, with fidelity matched to the question.
Clients and users can see how their input changed the concept and understand the trade-offs.
Evidence, assumptions, risks, data needs, and unresolved questions are documented honestly.
Validated concepts transition with a sponsor, success measures, and a realistic technical and operational path.
Methods, components, and learning are reused across engagements rather than being lost after the demo.
Experience and education
A strong portfolio showing how you moved from ambiguity to a tangible outcome and what was learned. We are particularly interested in your decisions, contribution, trade-offs, and evidence - not only polished screens.
Relevant professional experience in creative technology, service or product design, innovation, engineering, or consulting. At this level, this is typically five or more years, but demonstrated scope and impact matter more than tenure alone.
Experience working with enterprise clients or similarly complex stakeholder, governance, and delivery environments.
Professional fluency in English & Spanish. Another European language is an advantage.
Bachelor's degree in a relevant field or equivalent practical experience and demonstrable portfolio. Advanced study or continued education in design, HCI, technology, business, or AI is welcome but not required.
Location and working model: Madrid, Spain - hybrid, with regular in-person work in the AI Innovation Lab and at client locations.
Country/Region: Spain / European Principal Markets.
Being You
The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.
What You Can Expect
Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.
From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.
Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.
