Joseph Ribkoff designs classic and contemporary garments for fashion-forward women with a youthful state of mind. Each one of our carefully tailored pieces offers the effortless fashion, fit, and quality that we’ve been synonymous with.
Over the years, the brand has blossomed into a touchstone for timeless, youthful style. Driven by a passion that has never ceased to propel our company’s vision, Joseph Ribkoff has been an ally to women, dressing them with flair and perfect fit for over 65 years. From our quality and distinctly designed products to our unwavering commitment to retail partners, Joseph Ribkoff’s values resonate in everything we do and create.
Today, his legacy lives on through the work of a devoted, talented team operating from the four corners of the world. Sold in over 60 international markets, Joseph Ribkoff is a global emblem of quality and elegance.
Montreal Corporate Head Office, where most of their employees are based, offers career opportunities in Design, Operations, Sales, Marketing, Finance, IT and HR as well as in the Production and Warehousing facilities.
OBJECTIVE:
The role of the Joseph Ribkoff Customer Success Specialist is to engage with customers via phone and email with the highest degree of courtesy and professionalism. Our objective is to continue delivering a world-class service and an outstanding customer experience. We are engaged in maintaining a high degree of efficiency in our fast-paced and dynamic environment while carrying out transactions and identifying sales and additional opportunities. By supporting a specific region or territory, you will become an extension of our field sales representative and will play a crucial role in the deployment by providing additional customer and sales support.
RESPONSIBLE FOR:
- Handling all incoming calls in a timely, efficient and professional manner
- Processing all orders and inquiries with careful attention, accuracy and timeliness
- Supporting the Sales Representatives in assigned territory
- Extracting, analyze, and communicate reports to ensure timeliness of delivery of merchandise
- Providing accurate and complete information to customers and CRM databases
- Processing all returns and exchange orders in a timely manner
- Keep track and follow up on customer payments in compliance with financial policies and procedures
- Organize and set up payment plans with customers either by phone or correspondence
- Inventory management of stock and sample collections.
- Coordination of stock and sample transfers to external warehouse, including shipment management and inventory control.
- Procurement and management of office supplies.
- Filing and administration of supplier invoices.
- All other related tasks and ad-hoc projects
REQUIRED QUALIFICATIONS:
- 2-3 years of relevant experience in a customer service position, ideally in the fashion industry
- Strong negotiation skills with the ability to resolves issues and address complaints
- Excellent communication skills
- Fluent English and Spanish
- Knowledge of the ERP – Microsoft Dynamics 365 a plus
- Ability to work in a fast-paced environment
- Good organizational skills
- Ability to work in a fast-paced environment
- Meticulous and attention to details
- Team Player
Joseph Ribkoff is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.
