We are looking for a Head of Digital Product to be part of our Nestlé Nespresso Digital and Tech Team. At Nespresso, our Digital & Tech teams are at the heart of our innovation journey, a space where we continue to invest, evolve, and grow.
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Location: Nespresso Hub, Barcelona, Spain
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Type of Contract: Permanent
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Type of work: Hybrid
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Work Language: Fluent Business English
As Head of Digital Product, you will lead the integration of Nespresso’s global digital product and experience functions across the full digital ecosystem, including eCommerce, mobile apps, retail, POS, order management, marketplaces, contact centres and connected machines. This is a senior leadership role with enterprise-wide impact, bringing together product management, UX, service design, user research and content strategy into one clear, human-centred roadmap.
You will shape how customers, employees, farmers and other Nespresso stakeholders experience our digital products across B2C and B2B channels. Working closely with Brand, CRM, Retail, Technology, Engineering and Product squads, you will turn strategy into delivery, create stronger governance, reduce friction, and ensure our product decisions are driven by customer insight, data and measurable business value.
This role reports to the Global Head of Digital Strategy & Expansion and leads a large global community of approximately 90+ Product Managers, Digital Product Designers, Service and Experience Designers, UX Researchers and Content Strategists.
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Contribute to and execute a cohesive global digital product and experience strategy across Nespresso’s digital ecosystem
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Own and evolve a unified global product roadmap covering eCommerce, mobile apps, POS, order management, marketplaces, contact centres and connected machines
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Lead and connect product, UX, service design, user research and content strategy teams to deliver consistent, engaging and inclusive digital experiences
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Champion a customer-centric and human-centred approach, using user research, journey mapping, voice-of-customer insights and data to guide product decisions
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Partner with Brand, CRM, Retail, Technology, Engineering and business stakeholders to align priorities, roadmap choices and execution plans
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Drive agile delivery through cross-functional squads, including rapid prototyping, hypothesis validation and continuous improvement
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Establish governance models that make decision-making clearer, faster and less fragmented across product and experience domains
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Monitor and act on KPIs linked to customer satisfaction, retention, conversion, adoption and operational efficiency
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10+ years of digital leadership experience, ideally in consumer, luxury, retail, technology or similarly complex global environments
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Proven experience leading large, cross-functional and multicultural teams, including product, design, UX, research, content and/or digital delivery profiles
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Strong ownership of enterprise-scale digital product roadmaps across multiple customer touchpoints and channels
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Deep understanding of product management, UX design, user research, journey mapping, design systems, content strategy and agile ways of working
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A strong commercial mindset, with the ability to connect digital product decisions to growth, customer satisfaction, conversion, retention and operational efficiency
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Excellent stakeholder management skills, with the ability to align senior business, technology and functional leaders around shared priorities
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Experience using data, analytics and customer insight to make decisions, measure impact and improve product performance
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Fluent business English, with the ability to communicate clearly in a global and multicultural environment
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Experience with tools such as Figma, Adobe Creative Suite, Power BI, Google Analytics or similar design, content and analytics platforms
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Experience building or evolving design systems and embedding them into product and engineering ways of working
We offer more than just a job. We put people first and inspire you to become the best version of yourself.
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Great benefits including competitive salary and a comprehensive social benefits package. We have one of the most competitive pension plans on the market, as well as flexible remuneration with tax advantages: health insurance, restaurant card, mobility plan, etc.
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Personal and professional growth through ongoing training and constant career opportunities, reflecting our conviction that people are our most important asset.
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Hybrid working environment with flexible working scheme. Our state-of-the-art campus is dog friendly and equipped with a medical center, canteen and spaces to co-create, connect and recharge.
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Recreation activities such as yoga, Zumba and a wide range of volunteering activities.
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Your Application: Submit your application and Talent Acquisition will review it. Please make sure your CV is in English, as the hiring team is international.
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Interviews: Engage in four stages of interviews: Talent Acquisition, Hiring Manager, Stakeholder Interview, and Leadership Interview.
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Feedback: After interviews, we provide feedback to all candidates.
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Job Offer: Successful candidates will receive a formal offer.
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Onboarding: We will prepare your onboarding journey and welcome you on your first day at Nespresso.
The Nespresso story began with a simple but revolutionary idea: enable anyone to create the perfect cup of espresso coffee.
Since 1986, Nespresso has redefined and revolutionized the way millions of people enjoy their coffee.
We are a company committed to climate action and aim to achieve carbon neutrality as soon as possible and net-zero GHG emissions by 2050 at the latest.
In 2019, we created the digital hub in Barcelona to offer the best customer experience and innovation to B2C and B2B channels.
We encourage the diversity of applicants across gender, age, ethnicity, nationality, sexual orientation, social background, religion or belief and disability.
People are at the heart of our success, all 14,000 of them. We actively cultivate diversity, inclusion and belonging in the workplace. We celebrate individuality, believing that your authenticity and uniqueness can help us grow and thrive together.
Step outside your comfort zone; share your ideas, way of thinking and working to make a difference to the world, every single day. You own a piece of the action, make it count.
Join Nestlé #beaforceforgood
