Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
Genesys is looking for a Senior Industry Executive, Banking, preferably based in Madrid, though exceptional candidates located in other European cities will also be considered.
Financial institutions across banking, payments, wealth management, and insurance are under increasing pressure to modernize customer engagement while navigating regulatory complexity, operational risk, and rising expectations for seamless digital experiences. This role drives the transformation of client experience across the Financial Services sector by accelerating adoption of AI-powered experience orchestration at enterprise scale. Working at the intersection of industry expertise, technology, and commercial strategy, you will influence how leading organizations design and deliver differentiated customer journeys.
You will partner closely with senior executives, shaping strategic direction and enabling measurable improvements across critical moments such as onboarding, fraud management, and claims processing. By combining deep financial services knowledge with modern AI, automation, and cloud capabilities, you will help clients unlock efficiency, improve customer satisfaction, and create long-term competitive advantage.
This position offers direct exposure to enterprise transformation initiatives, cross-functional leadership, and high-impact customer engagements. You will contribute to shaping industry narratives, influencing product direction, and expanding market presence through thought leadership and innovation.
At Genesys, you will be part of a global team focused on redefining how organizations engage with their customers through empathy, innovation, and scalable technology platforms.
Key Responsibilities:
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Engage directly with senior-level financial services executives while supporting account teams with industry insights, ideas, and experiences
- Partner with local teams and global experts to design commercial, financial, and technical solutions for financial services clients and prospects
- Represent Genesys at key industry events while developing thought leadership assets such as whitepapers, webinars, blogs, and client-facing materials
- Increase internal understanding of financial services priorities through knowledge sharing and industry insights
- Originate and develop targeted content addressing key areas of focus within the financial services sector
- Identify and address key client experience improvement opportunities across areas such as originations, account opening, fraud, disputes, and claims
- Develop clear pathways for implementing new technologies including automation and agentic AI across front-office and back-office functions
- Build focused and innovative use cases that support sales efforts and enable downstream integration and automation by technology and services teams
- Maintain strong alignment with account executives, customer success managers, product teams, and solutions consultants
- Drive alignment with go-to-market partners while navigating complex partner ecosystems, including relationships with potential competitors
Required Qualifications:
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10+ years of financial services experience across business, service, or consulting roles with exposure to industry complexity
- Deep understanding of at least two of the following areas: consumer banking, wealth management, payments, or insurance
- Strong in-region financial services experience with the ability to navigate technical discussions, regulatory challenges, and local market expectations
- Demonstrated experience building and maintaining executive-level customer relationships, including engagement with C-suite stakeholders
- Strong ability to develop holistic solutions to complex business problems across technology, operations, financial, and commercial dimensions
- Proven track record of driving cross-functional alignment through compelling narratives and quantified business cases
- Experience working within diverse technology environments, including integration challenges, service design, or customer experience design
- Familiarity with Genesys or competing technologies, particularly in digital and AI domains
- Executive presence with strong public speaking and presentation skills
- Broad business acumen with the ability to connect customer needs with organizational strategy
- Self-motivated with a strong sense of ownership, accountability, and proactive execution
- Fluency in English and Spanish
Preferred Qualifications:
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Additional languages fluency such as German
#LI-MC1
Working at Genesys
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AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
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A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
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Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
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Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
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Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
What Happens After You Apply
After you apply, here's what you can typically expect:
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Our Talent Acquisition team reviews your application with the hiring team.
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A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
- Next, you'll meet the hiring manager and other members of the interview team.
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We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
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After interviews are complete, our team will follow up with the final steps.
Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
Stay Connected
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Employee Referral
If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
