20 publicaciones de empleo destacadas de market analyst en spain (¡Están contratando!)

Service Operations Analyst
Expenti —Málaga, Málaga provincia
- De guardia
- Trabajo híbrido
- Microsoft Excel
- Inglés
- Oficina
- Seguro de vida
Senior Data Analyst
Moniepoint —En remoto
- Teletrabajo
- Inglés
- SQL
- POS
- Plan de pensiones
Analyst, Structured Finance & Automation
SeQura —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Inglés
- Investigación
Solicitud rápida
Business Solutions Analyst III
Cencora —Madrid, Madrid provincia
- Jornada completa
- Agile
RISK ESG Analyst – RISK ESG Campus
BNP Paribas —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Microsoft Powerpoint
- Microsoft Word
- Español
Analyst, Local Equities (AIA Investment Management)
AIA —Aia, Guipúzcoa provincia
- Jornada completa
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Finance Business Partner Senior Analyst
HBX Group —Mallorca, Illes Balears provincia
- Jornada completa
- Microsoft Powerpoint
- Microsoft Excel
- Inglés
6d
Business Intelligence Analyst
Verisure —Madrid, Madrid provincia
- Jornada completa
- Microsoft Excel
- Inglés
- SQL
Solicitud rápida
Technical Analyst
Dow Jones —Barcelona, Barcelona provincia
- Informática
- SQL
- AWS
- Vacaciones pagadas
- Programa de recomendación
12d
Salesforce Marketing Cloud (SFMC) Senior Analyst
Accenture —Málaga, Málaga provincia
- Jornada completa
- Trabajo híbrido
- Informática
- Inglés
- SQL
Senior FP&A Analyst
IQVIA —Barcelona, Barcelona provincia
- Media jornada
- Microsoft Excel
- Sistemas ERP
- Grado
Consultant
Alira Health —Barcelona, Barcelona provincia
- Jornada completa
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Analyst, Corporate Relations
IE University —Madrid, Madrid provincia
- Jornada completa
- Español
- Inglés
- Habilidades de presentación
9h
Player Insights Analyst
Rhino Entertainment Group —Málaga, Málaga provincia
- Jornada completa
- Trabajo híbrido
- CRM software
- Marketing
- Hospital
- Parking gratuito
- Seguro dental
Solicitud rápida
VIE - Pricing analyst - Barcelona
Schneider Electric —Barcelona, Barcelona provincia
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
Investment Analyst, We Venture Capital
Werfen —Barcelona, Barcelona provincia
- Jornada completa
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Compliance Analyst
Paymentology —Madrid, Madrid provincia
- Jornada completa
- Teletrabajo
- Microsoft Powerpoint
- Microsoft Excel
- Inglés
6d
Market Support Analyst - Madrid
Findasense —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Microsoft Powerpoint
- Microsoft Excel
- Marketing
- Seguro médico privado
- Seguro dental
Solicitud rápida
Senior Cost Performance Analyst
HBX Group —Mallorca, Illes Balears provincia
- Jornada completa
- Microsoft Powerpoint
- Inglés
- Habilidades de análisis
Analyst Investor Relations – International Markets
Grupo AltamarCAM —Madrid, Madrid provincia
- Microsoft Powerpoint
- Microsoft Word
- Español

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Service Operations Analyst

Expenti
Málaga, Málaga provincia

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Detalles del empleo

Beneficios

Seguro de vida

Cualificaciones

Microsoft Excel
Inglés
UAT
Agile
Habilidades de comunicación

Descripción completa del empleo

Your mission

Working as part of the Service Operations team you will live and breathe service excellence. You will support the commercialisation of gambling products across a diverse range of brands and markets, maintaining impeccable standards and client satisfaction at all times. You will be process driven with meticulous attention to detail but at the same time be of inquisitive mind and a natural trouble-shooter. Your can-do attitude and collaborative nature will help you build strong relationships across different stakeholder groups reliant on the effective support of the Service Operations team to drive business growth and to extend your technical capability and, combined with strong process and documentation, provide a resolve on first contact service wherever possible.

What you'll do

Provide first and second line client support for any inbound query across a variety of channels including, service desk, email, phone and instant chat
Take ownership of incidents internally and externally ensuring an effective triage and troubleshooting process occurs and stakeholders are managed until a satisfactory resolution is achieved.
Manage major IT incidents from detection to resolution
Monitor incident and service queues and ensure tickets are progressed in accordance with agreed operational level procedures
Act as a main point of contact with clients for service requests and resolve them where possible using the business’ enterprise tools.
Spot high-frequency, repeatable tickets and turn them into a clear, costed case for automation, self-serve or a product fix — and feed root causes back to engineering and product so the same issue doesn't recur.
Follow and curate established SOPs for each incident or service request and support the development of new processes in collaboration with all relevant teams.
Proactive monitoring of product performance and player accounts, reporting to the business any compliance, fraud or technical concerns.
Work closely with support teams, 3rd parties, and Business Divisions to ensure operational readiness for any new product or client integration and be our client's main point of contact for all post live activities.
Ensure all client configurations are set up according to the client’s requirements, tested and maintained accordingly once live.
Delivery of external product and release communications, ensuring all regulatory and specific client requirements are met.
Carry out UAT on new products and provide feedback to the Product team whilst also expanding your own product knowledge.
Provide training and demos of existing and new products to clients and internal teams proactively, and on request.
Provide operational insight and prepare reports when required for internal and external consumption.
Maintain high standards of compliance with relevant jurisdictions and support the Compliance Manager on various requests.
Support the business internally by facilitating technical incidents and outages and following these along to restoration.

Please note that to meet our client's business needs Out of hours on call support might be required.

The above list of duties is not exclusive or exhaustive, and the post holder will be required to undertake tasks that are reasonably expected within the scope and grading of the position.

What you'll bring

Experience providing first and/or second line support for digital products.
Experience working with online gambling products would be a bonus.
An understanding of how API based products work and support the end customer experience.
A demand-reduction instinct — you notice patterns, hate doing the same manual task twice, and look for ways to automate or self-serve it away.
Business fluency in English; excellent verbal and written communication skills.
Strong communication skills and stakeholder management
Understanding of the impact of technology on the business.
Ability to multi-task, prioritise numerous projects and deadlines across different time zones whilst managing stakeholder expectations and staying calm under pressure.
Self-motivated with a willingness to learn and adapt to any new change or situation.
Process driven with strong attention to detail.
Confident challenging existing processes and presenting new ideas.
A natural trouble shooter with an inquisitive mind.
A proven collaborative, self-starter who thrives in a positive, ideas-driven team, culture and environment.
Confident and outgoing personality; a team player with a ‘can-do’ attitude, happy to work in a fast-paced environment.
Experienced using Excel to manipulate data.

What's in it for you

Inspiring and fulfilling work at the innovative, value-driven global company that uses cutting-edge tech.
Global work experience in agile methodology.
International, friendly and inclusive multi-cultural environment
Attractive salary and flexible benefits package (incl. medical insurance for you and your family, life insurance, free language classes).
Flexible working hours and ways of working, well-being programs, learning and growth opportunities every day.
Flexibility of working from home or in the office to stay both safe and collaborative (2 office days a week)

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VIE - Pricing analyst - Barcelona

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Compliance Analyst

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Senior Cost Performance Analyst

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Quiero recibir la alerta de empleo más reciente de market analyst en spain

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