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Digital Product Owner - Salesforce - Order to Cash

Sanofi -
Barcelona, Barcelona provincia

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Detalles del empleo

Cualificaciones

Jira
CRM software
Informática
Servicio al cliente
Salesforce
Sistemas ERP
Grado
UX
Scrum
APIs
Agile
Cloud
Ciencias empresariales

Descripción completa del empleo

Digital Product Owner - Salesforce - Order to Cash

About Sanofi

We're an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives.

About the Team

Our ambition is to deliver best-in-class enterprise services enabling Sanofi to chase the miracles of science to improve people's lives. Within Digital Delivery and Operations, we build digital solutions that enable data-driven decision-making, enhance workforce agility, and improve organizational performance.

We simplify processes, break down silos, and scale digital capabilities across Sanofi through strong collaboration, standardization, and continuous improvement.

Our Critical Success Factors – We focus on three key drivers:

Community. Building an engaged and collaborative team that attracts and develops top digital talent
Excellence. Simplifying, standardizing and continuously improving processes to achieve scale, quality and productivity
Digitalization. Enabling transparency, analytics-driven insights and rapid innovation across Sanofi's workforce ecosystem

Main Responsibilities

1. Product Ownership & Strategy

Develop and execute comprehensive digital strategy for Customer Contact Management
Own the product roadmap and full lifecycle management (ideation to retirement)
Drive product forecasting and business case development
Support budget tracking and reporting

2. Stakeholder Management & Collaboration

Work closely with Order to Cash stakeholders, GPO/GPL to translate needs into requirements
Manage complex stakeholder relationships across multiple business units and geographies
Partner with Customer Fulfilment, Trade, and Supply Chain teams
Present to senior leadership and executive stakeholders

3. Agile Product Development

Lead agile development teams using Scrum methodology
Define user stories, acceptance criteria, and product requirements
Prioritize product backlog based on business value
Manage backlog using Confluence and Jira

4. Customer-Centric Innovation

Drive customer-focused product decisions using data-driven insights
Optimize customer contact processes for satisfaction and efficiency
Leverage Salesforce Service Cloud for omnichannel customer contact management
Implement AI-powered solutions and Einstein AI features

5. Digital Transformation & Automation

Lead digitalization initiatives for customer contact processes
Implement RPA and AI-driven tools
Ensure responsible AI implementation

6. Salesforce Service Cloud & Agentforce Leadership

Serve as product authority for Salesforce Service Cloud
Lead deployment and governance of Salesforce Agentforce
Manage platform integrations with ERP systems

Must-Have Experience

Education & Certifications (Required)

Bachelor's degree in Business, Engineering, Computer Science, or related field
Professional Scrum Product Owner I (PSPO I) certification
Salesforce Product Owner certification

Experience Requirements

7-10 years of digital product management experience in enterprise environments
5+ years of hands-on experience with the Salesforce platform and ecosystem
3+ years in a senior product owner or product management role
Strong Salesforce AI and automation background
Experience in Order to Cash, Customer Service Management, or related business processes

Technical Skills (Required Levels)

Salesforce Service Cloud - Advanced
Salesforce Agentforce Platform - Experienced
AI & Automation Capabilities - Experienced
Technical Acumen (CRM, APIs, Integrations) - Experienced
User Experience (UX) Design - Experienced
ERP Systems - Experienced
Data Analysis & Business Intelligence - Experienced

Functional Skills (Required Levels)

Agile Methodology - Advanced
Data-Driven Decision Making - Advanced
Stakeholder Management - Advanced
Product Development Lifecycle - Advanced
Digital Product Management - Advanced
Product Forecasting - Advanced
Customer-Focused - Advanced
Business Acumen (Pharma/Order to Cash) - Advanced

Strongly Preferred Qualifications

Salesforce Agentforce certification or active enrollment
Salesforce Service Cloud Administrator or Advanced Administrator certification
Pharmaceutical or healthcare industry experience (significant competitive advantage)

Key Competencies

Customer-Focused (Advanced)
Innovation Mindset (Advanced)
Collaborative Leadership (Advanced)
Data-Driven Decision Making (Advanced)
Agile Mindset (Advanced)
Technical Fluency (Advanced)

This role requires a senior-level professional who can bridge business strategy with technical implementation, particularly in the Salesforce ecosystem, while driving digital transformation in a complex pharmaceutical environment.

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Digital Product Owner - Salesforce - Order to Cash

About Sanofi

About the Team

Our Critical Success Factors – We focus on three key drivers:

Main Responsibilities

1. Product Ownership & Strategy

2. Stakeholder Management & Collaboration

3. Agile Product Development

4. Customer-Centric Innovation

5. Digital Transformation & Automation

6. Salesforce Service Cloud & Agentforce Leadership

Must-Have Experience

Education & Certifications (Required)

Experience Requirements

Technical Skills (Required Levels)

Functional Skills (Required Levels)

Strongly Preferred Qualifications

Key Competencies