20 publicaciones de empleo destacadas de operations lead en alcalá de henares, md (¡Están contratando!)

Regional Manager Customer Care Europe
ClearCorrect —Madrid, Madrid provincia
- Jornada completa
- CRM software
- Ventas
- Inglés
1d
Brokerage Team Leader – Customs Representative
UPS —San Fernando de Henares, Madrid provincia
- Inglés
- Liderazgo
- Habilidades de comunicación
Workplace Engineer
SGS —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Azure
- Informática
- Sistema operativo Windows
Solicitud rápida
Steelwork Supervisor
KION Group AG —Coslada, Madrid provincia
- Jornada completa
- AutoCAD
- Microsoft Office
Talent&Learning Partner - Electrification
ABB S.p.A. —Madrid, Madrid provincia
- Jornada completa
- Inglés
- Project management
- Recursos humanos
Solicitud rápida
7d
Transversal Service Lead
AXA —Madrid, Madrid provincia
- Inglés
- Sistema operativo Windows
- Scripting
Senior OT Solution Consultant
Sun Chemical —Alcalá de Henares, Madrid provincia
- Español
- Inglés
- Manufactura
Solicitud rápida
Pipelines Lead (Middle East)
Dapin —San Sebastián de los Reyes, Madrid provincia
- Inglés
- Oficina
- Construcción
Accounting Lead (M/F)
Otis —Madrid, Madrid provincia
- Jornada completa
- Microsoft Excel
- Sistemas ERP
- Inglés
11d
Wallet & Card Program Manager
Ria Money Transfer (Dandelion) —Alcobendas, Madrid provincia
- Jornada completa
- Habilidades de comunicación
Solicitud rápida
EU430: Aeronautical Engineer-Senior (ID)
FedEx EU —Madrid, Madrid provincia
- Jornada completa
- Microsoft Excel
- Inglés
- Habilidades de presentación
E2E SC Life Cycle Mgt
Straumann Group —Madrid, Madrid provincia
- Jornada completa
- Español
- Inglés
- Máster
Chief Financial Officer
Plenit —Alcobendas, Madrid provincia
- Jornada completa
- Microsoft Excel
- Sistemas ERP
Global Events Specialist
ClearCorrect —Madrid, Madrid provincia
- Disponibilidad fin de semana
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
People Service Desk Manager
ENGIE —Madrid, Madrid provincia
- Español
- Grado
- Recursos humanos
4d
SOC Technical Lead – Threat Hunting & Incident Response
Thales —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Azure
- AWS
- Teletrabajo opcional
Business Analyst Sr. Specialist
Allfunds Bank —Alcobendas, Madrid provincia
- Español
- Inglés
- Oficina
Multinational Solutions Senior Business Analyst
AXA —Madrid, Madrid provincia
13d
Sales Manager
Veolia —Rivas-Vaciamadrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Español
- Ventas
- Salesforce
Solicitud rápida
Product Security Officer
AXA —Madrid, Madrid provincia
- Inglés
- Máster
- Project management

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Regional Manager Customer Care Europe

ClearCorrect -
Madrid, Madrid provincia

Solicitar ahora

Detalles del empleo

Jornada completa
Hace 1 día

Cualificaciones

CRM software
Ventas
Inglés
Máster
Grado
Administración y dirección de empresas
Requisitos comerciales
Ciencias empresariales
Liderazgo

Descripción completa del empleo

Regional Manager Customer Care, Europe

Shape the future of Customer Care across Europe

At Straumann Group, customer experience is central to how we build long-term partnerships, support business growth, and deliver value to healthcare professionals and patients. We are looking for an experienced and highly customer-centric leader to join us as Regional Manager Customer Care, Europe. This is a high-impact regional leadership role for someone who combines operational excellence with a genuine passion for the customer. You will lead the evolution of Customer Care across Europe, ensuring that every interaction, from order management through post-sales support delivers a consistent, seamless, and high-quality experience.

As a member of the Global Customer Care Leadership Team, you will translate our global Customer Care strategy into effective regional execution. You will balance global consistency with local market requirements, lead transformation across multiple countries and business units, and build a scalable service organization that supports future growth.

What you will do

Put the customer at the center

Own Customer Care and order management operations across Europe, ensuring consistent, responsive, and high-quality service.
Oversee the end-to-end customer journey across relevant touchpoints and identify opportunities to improve the overall experience.
Champion the voice of the customer and ensure that customer insights shape operational and business decisions.
Partner closely with Commercial, Supply Chain, Manufacturing, Quality, Clinical, Software, Digital, and other teams to resolve issues and improve the post-sales experience.
Establish and manage meaningful performance frameworks, including service levels, operational KPIs, and customer satisfaction measures.

Lead transformation and innovation

Execute and adapt the global Customer Care strategy to meet regional business and customer needs.
Lead the European implementation of global transformation initiatives and ensure successful adoption across teams and markets.
Drive process simplification, standardization, automation, and continuous improvement.
Accelerate the adoption of CRM capabilities, AI-enabled tools, digital platforms, analytics, and customer self-service solutions.

Build a high-performing organization

Lead and develop a diverse, multi-market Customer Care organization.
Create a culture of customer focus, accountability, collaboration, inclusion, and continuous improvement.
Coach and develop team members, strengthen organizational capabilities, and build a strong pipeline of future talent.
Promote consistent processes, tools, and ways of working across locations and hubs.

Influence across a global matrix

Act as the primary connection between Global Customer Care and regional and local stakeholders.
Represent European customer and business requirements within global leadership discussions.
Partner with regional and global leaders to harmonize processes, share best practices, and improve performance.
Build trusted relationships across functions, geographies, business units, and leadership levels.
Ensure alignment with global governance, operating models, and service standards.

You bring:

A Bachelor’s or master’s degree in business administration, Supply Chain, Technology, or a related field.
At least 10 years of experience in Customer Care, Customer Experience, Order Management, or Service Operations.
Significant leadership experience within a multinational, regional, or multi-market organization.
A proven record of leading, developing, and scaling Customer Care or service operations.
Demonstrated success delivering business transformation, digitalization, process improvement, and organizational change.
A strong understanding of Customer Care technologies, including CRM platforms, automation, AI-enabled solutions, analytics, and self-service capabilities.
Experience leading multi-site, hub-based, or shared-service organizations, ideally across several European markets.
Fluency in English; any additional language would be an advantage.

Ready to make an impact?

This is an opportunity to shape a critical regional function, influence the global Customer Care agenda, and lead meaningful transformation in an organization where the customer is at the center of how we operate. If you are passionate about building high-performing teams, improving customer experiences, and transforming service operations at scale, we would be pleased to hear from you.

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Refina tu búsqueda

operations lead empleos en alcalá de henares, md

Regional Manager Customer Care Europe

Brokerage Team Leader – Customs Representative

Workplace Engineer

Steelwork Supervisor

Talent&Learning Partner - Electrification

Transversal Service Lead

Senior OT Solution Consultant

Pipelines Lead (Middle East)

Accounting Lead (M/F)

Wallet & Card Program Manager

EU430: Aeronautical Engineer-Senior (ID)

E2E SC Life Cycle Mgt

Chief Financial Officer

Global Events Specialist

People Service Desk Manager

SOC Technical Lead – Threat Hunting & Incident Response

Business Analyst Sr. Specialist

Multinational Solutions Senior Business Analyst

Sales Manager

Product Security Officer

Quiero recibir la alerta de empleo más reciente de operations lead en alcalá de henares, md

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