20 publicaciones de empleo destacadas de workshop service engineer en l'hospitalet de llobregat, ct (¡Están contratando!)

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Graduate Product Support Engineer - Customer Assurance for HP Additive Manufacturing

HP -
Sant Cugat del Vallès, Barcelona provincia

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Detalles del empleo

Jornada completa

Beneficios

Parking gratuito
Seguro de vida

Cualificaciones

Jira
Máster
Grado

Descripción completa del empleo

Graduate Product Support Engineer - Customer Assurance for HP Additive Manufacturing

Description -

HP’s AM Customer Assurance organization delivers world ‑ class service experiences to customers across our Additive Manufacturing portfolio.

We are looking for a graduate engineer to join our team and support the resolution of product and quality issues while developing strong technical and problem-solving skills.

This role provides hands-on exposure to troubleshooting, escalation management, and collaboration with Product Engineering, Quality, and Services teams. Guided by experienced engineers, the successful candidate will progressively build expertise in system behavior, root cause analysis, and product and services improvement processes.

Responsibilities
Escalation Support & Troubleshooting

Support the investigation and resolution of customer issues and product escalations

Assist in data collection, log analysis, and basic troubleshooting activities

Contribute to root cause analysis and corrective action tracking

Help document findings and resolution steps

Cross ‑ Functional Collaboration

Collaborate with cross-functional teams (R&D, Quality, Services) to support issue resolution

Participate in technical discussions and learn structured problem-solving approaches

Assist in preparing summaries and input for internal reporting

Continuous Improvement & Learning

Identify recurring issues with support from senior engineers

Contribute to improvement initiatives related to documentation, system limitations, training , and support processes

Learn and apply structured methodologies for problem-solving and continuous improvement

Product Engineering Exposure

Support analysis of product behavior, contributing structured feedback to improve the product based on field issues

Participate in defect analysis and validation activities, including reproduction of issues in lab environments

Assist in translating customer issues into technical problem statements for engineering teams

Contribute to engineering discussions by sharing insights derived from field issues

Knowledge & Capability Building

Create and maintain technical documentation under supervision

Participate in structured onboarding, training programs, and technical learning tracks

Develop foundational skills in troubleshooting, system analysis, and engineering methodologies

Gradually build capability to handle complex technical issues independently

Scope & Interfaces

Work within global teams (EMEA, AMS, APJ) with exposure to multiple functions

Support Customer Assurance and Services Engineering teams

Focus on learning structured support processes rather than managing complex escalations

Education & Experience

Bachelor’s or Master’s degree in Engineering (Mechanical, Electrical, Materials, Software or related)

Interest in additive manufacturing and complex systems is a plus

Exposure to troubleshooting or technical problem-solving (academic or internship) is beneficial

Knowledge & Skills

Problem-solving mindset and willingness to learn structured troubleshooting

Strong communication skills (written and verbal)

Analytical mindset with curiosity about how products are designed, built, and improved

Ability to work collaboratively in a global team environment

Basic familiarity (or willingness to learn) tools such as Jira, CRM systems, or data analysis tools

Exposure to CAD tools, simulation, or testing environments

Curiosity and motivation to develop technical expertise

Development & Growth

Structured onboarding and training program

Mentorship from experienced Customer Assurance and Engineering professionals

Exposure to HP Additive Manufacturing technologies and systems

Progressive development path toward advanced technical escalation roles and product engineering positions

Experience our benefits:

A truly international experience: Work in a global organization with colleagues from 60+ nationalities, collaborating across cultures and geographies.

Continuous growth & career development: Multiple internal mobility and career opportunities, supported by HP’s learning platform to keep growing your skills.

Competitive benefits package , including:

Hybrid work model (home office / office), depending on the role/functions

Health & Life insurance

Ticket Restaurant Vouchers or lunch at reduced prices at our canteen

Flexible working hours to support work–life balance

HP Flex Program: Kindergarten vouchers & Transport Card

Exclusive HP products offers and discounts for employees, friends and family

Inclusion & belonging at the core: Join our global employee networks such as Women, Pride, Inclusion, NextGen, Sustainability & DisAbility, with opportunities to get involved locally.

Give back to the community: Participate in volunteering initiatives or join our annual HP Charity Day held onsite.

Stay active & energized: Access our sports center (indoor & outdoor) with 25+ coordinated activities.

Onsite medical services: Doctor and medical team available for annual checkups, nutrition, oral hygiene, physiotherapy, and general health.

Creativity & innovation: Enjoy our Printing Happy Hour—from photos to large posters—and hands‑on workshops using the latest printing technologies, from wall covers to 3D printing.

Easy commuting: Free parking available or excellent access via nearby train services.

Women Network initiatives: Networking events, STEM promotion, business acumen talks, work–life balance sessions, and future‑skills development.

Legal entity: GBU

Job -

Engineering

Schedule -

Full time

Shift -

No shift premium (Spain)

Travel -

Relocation -

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal "

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