As a Technical Customer Success Engineer within the Partner Success team, you’ll play a key role as the first technical point of contact for our partners, supporting them in their day-to-day work with Jotelulu and helping them move forward in a fast, clear, and effective way. Your mission will be to quickly understand their technical and business context, respond to their needs, and directly contribute to improving their experience, driving their growth, and strengthening their relationship with the platform.
You’ll be part of a team that is on the front line of partner relationships, combining direct support, technical expertise, and a consultative approach. You’ll be a key point of contact for handling calls, resolving functional and technical questions, and guiding partners through both problem resolution and the implementation of solutions on the platform.
You’ll provide ongoing technical support and guidance, helping partners design, configure, and optimize their solutions on Jotelulu, from initial sizing through deployment and the ongoing evolution of their environments. You’ll have the autonomy to resolve incidents and queries that do not require escalation, providing speed and quality in every interaction.
Collaboration will be key. You’ll work cross-functionally with technical and product teams to escalate and follow up on more complex cases, ensuring clear and continuous communication through to resolution. You’ll also contribute to identifying improvements based on partner feedback, helping evolve both the platform and our internal processes.
You’ll also play an important role in developing and growing our partner base by identifying opportunities for optimization, service adoption, upselling, and retention. We’re looking for someone with a technical and problem-solving mindset, strong prioritization skills, and a genuine ability to build trust from the very first interaction.
We’re looking for a Technical Customer Success Engineer with experience in technical environments and direct interaction with customers or partners, who can combine technical knowledge, operational agility, and strong communication skills to support partners in their day-to-day operations and maximize the value they get from the platform.
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2–5 years of experience in roles involving direct interaction with customers or partners in technical environments.
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Experience in IT support, systems, technical pre-sales, infrastructure, or MSP environments.
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Ability to quickly understand a partner’s technical context and identify needs, incidents, or opportunities.
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Experience independently and efficiently resolving technical and functional queries.
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Ability to design and propose solutions on the platform, including sizing, configuration, and basic service architecture.
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Experience coordinating with technical teams on cases requiring escalation and following them through to resolution.
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Ability to prioritize based on technical and business impact.
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Experience identifying unstated needs and proposing technical improvements or alternatives.
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Proven contribution to improving the partner experience, increasing platform adoption, and driving retention.
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Ability to build trust from the very first interaction, particularly in technical conversations.
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Clear, structured, and solution-oriented communication.
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Ability to translate technical needs into concrete, actionable solutions.
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Strong problem-solving skills, with the ability to diagnose issues and propose solutions quickly and effectively.
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Ability to prioritize and manage multiple cases in dynamic environments.
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A partner-first mindset, with a focus on delivering value in every interaction.
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Ability to identify opportunities for improvement, optimization, and service adoption.
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Comfortable working collaboratively with technical and product teams.
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A hands-on, proactive, and autonomous approach to problem-solving.
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Experience working with partners, channel organizations, or resellers.
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Experience in technical pre-sales or hybrid roles combining support and technical consulting.
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Knowledge of or experience with cloud platforms or virtualized environments.
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Experience with IT infrastructure, including networking, systems, and virtualization.
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Familiarity with Windows Server, VPNs, and Remote Desktop environments.
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Experience troubleshooting technical issues in production environments.
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Comfortable working in environments with a high volume of interactions and ongoing support.
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Phone as a key communication channel with partners.
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Jotelulu platform and related services.
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Ticketing, case tracking, and incident management tools.
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Windows Server, VPN, and Remote Desktop environments.
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Internal documentation and knowledge management tools.
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Collaboration channels for coordinating with technical, product, and other internal teams.
Plenit (formerly Jotelulu) is the Operating Platform for IT Service Providers. We help MSPs, ISVs, VARs, and IT resellers run, scale, and grow their businesses on top of our own sovereign infrastructure, with footprint across Europe and the Americas.
We are a European cloud platform with a clear conviction: digital sovereignty matters, and the IT channel deserves a partner that speaks their language, builds for their reality, and stays close to the ground. We are not enterprise-y. We are simple, pragmatic, and obsessed with our partners’ success.
Five years in, we are 130 people, four countries, and growing fast — which is exactly why we are bringing this role on now.
We’re passionate about technology, but we’re also a bit geeky—we love Star Wars, video games, 90s movies, and pop culture. We work hard and with passion, but we also have a great time together. At Plenit, you’ll find a balance between work and fun, where teammates often become friends, and boredom is rare—there’s always something new, unexpected, and memorable happening.
What We Offer
At Plenit, we aim to create an environment where people can grow, enjoy what they do, and bring their best selves to work. That’s why we’ve designed a benefits package that reflects who we are, how we work, and what we value as a company.
Our Culture
Our culture is how we work, how we relate to one another, and how we build something meaningful together.
It’s not about “cool” values for a website — it’s about real behaviors we live every day: a positive atmosphere, accountability, trust, and effectiveness.
We are committed to:
A great working environment built on teamwork, optimism, joy and the drive to do things well.
Responsibility and ownership, because everyone knows what needs to be done and finds the way to make it happen.
Trust, as the foundation of teamwork and our relationships with partners.
Effectiveness, focusing on results and constantly challenging ourselves to ensure we’re on the right path.
Special Days
You’ll enjoy:
December 24th and 31st off,
Your birthday off — because we believe your day should be yours.
Competitive Salary
We offer a competitive salary aligned with the market and reviewed periodically to ensure fairness and recognition.
Continuous Learning
We support your professional growth through internal training, learning resources, and development plans tailored to your career path.
Private Health Insurance
You’ll have access to private health coverage, giving you peace of mind and support in your day-to-day life.
Informal Events
We believe in celebrating achievements, strengthening team bonds, and having fun along the way. We regularly organize informal events and activities to enjoy time together and reinforce our team spirit.
