20 publicaciones de empleo destacadas de management specialist en valencia, vc (¡Están contratando!)

Quality and Traning Manager
Assist Digital España —Valencia, Valencia provincia
- Jornada completa
- CRM software
- Microsoft Excel
- Servicio al cliente
3d
EHS coordinator/specialist
ICEYE —Valencia, Valencia provincia
- Jornada completa
- Español
- Máster
- Grado
Solicitud rápida
Quality and Training Specialist, Contact Center- Polish and English market
Assist Digital España —Valencia, Valencia provincia
- Jornada completa
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
4d
Associate Product Manager - Service
Ebury —Valencia, Valencia provincia
- Horas extra
- Oficina
Solicitud rápida
3d
Renewals Specialist - Dutch - Benalmádena OR Valencia
JUJUR —Valencia, Valencia provincia
- Jornada completa
- Trabajo híbrido
- CRM software
- Ventas
- Inglés
Sales Application Specialist
Werfen —Valencia, Valencia provincia
- Jornada completa
- Doctorado
- Ventas
- Inglés
Satellite Launch Specialist
ICEYE —Valencia, Valencia provincia
- Jornada completa
- Inglés
- Microsoft Office
- Máster
Solicitud rápida
Sr. Field Service Engineer - Diagnostics & Life Science
Revvity —Valencia, Valencia provincia
- Español
- Inglés
- Sistema operativo Windows
- Seguro de vida
Regulatory Affairs Specialist
Brenntag Química, S.A.U. —Massalfassar, Valencia provincia
- Jornada completa
- Español
- Inglés
- APIs
Solicitud rápida
10d
Hunter - (German) - Hybrid - HR03
Concentrix —Valencia, Valencia provincia
- De 6.000 € a 22.500 € al año
- Jornada completa
- Ventas
- Inglés
- Habilidades de comunicación
Customer Success Manager
Redpin —Valencia, Valencia provincia
- Español
- Ventas
- Inglés
Solicitud rápida
12d
Client Account Executive
Redpin —Valencia, Valencia provincia
- Español
- Ventas
- Inglés
Solicitud rápida
12d
Project Assurance (RAMS) professional – Main Line rail market
Siemens —Valencia, Valencia provincia
- Jornada completa
- Trabajo híbrido
- Español
- Inglés
- Grado
Talent Acquisition Specialist
Apex Group —Valencia, Valencia provincia
- Jornada completa
- Oficina
- Reclutamiento
- Servicios financieros
2d
.NET/Python Software Developer | Energy Sector
Etinars —Valencia, Valencia provincia
- De 475 € a 500 € al día
- Trabajo híbrido
- Azure
- Inglés
- Máster
Solicitud rápida
Especialista ServiceNow APM
Initiumsoft —Valencia, Valencia provincia
- Jornada completa
- Inglés
- JavaScript
- Agile
Solicitud rápida
1d
Quality and Training Specialist, Contact Center- German market
Assist Digital España —Valencia, Valencia provincia
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
4d
Satellite Production Senior Technician, Integration, Mechanical & Thermal
ICEYE —Valencia, Valencia provincia
- Jornada completa
- Sistemas ERP
- Ensamblaje
- Manufactura
Solicitud rápida
CX Specialist @ Online Payment Platform | Dutch Native
weWow —Valencia, Valencia provincia
- Jornada completa
- Español
- Inglés
- Grado
Solicitud rápida
Senior Infrastructure Specialist – Azure Platform
Vitrolife Group —Paterna, Valencia provincia
- Trabajo híbrido
- Azure
- DevOps
- Python

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Quality and Traning Manager

Assist Digital España
Valencia, Valencia provincia

Solicitar ahora

Detalles del empleo

Jornada completa
Hace 3 días

Cualificaciones

CRM software
Francés
Power BI
Microsoft Excel
Servicio al cliente
Inglés
Tableau
Project management
Grado
Italiano
Liderazgo
Alemán

Descripción completa del empleo

Job Purpose: The Quality & Training Manager will be responsible for leading, coordinating, and overseeing the comprehensive quality management and training strategy across operations. The main objective is to ensure that Quality Specialists and Trainer Specialists work in full alignment to guarantee SLA compliance, elevate customer service standards, and drive a continuous cycle of learning and operational improvement.

Main Responsibilities:

Team Leadership: Direct, coordinate, and develop Quality Specialists and Trainer Specialists directly, ensuring a unified and effective working methodology.
Quality & Training Strategy: Define interaction evaluation frameworks, procedural manuals, as well as onboarding and ongoing training programs for the operational workforce.
Quality-Training Synergy: Analyze diagnostics and deviations identified by Quality Specialists to transform them—in collaboration with Trainer Specialists—into tailored retraining plans and educational content.
KPIs & Metrics Analysis: Monitor key performance indicators (CSAT, NPS, FCR, AHT, critical errors, and SLA compliance) to evaluate the impact of training sessions and service quality.
Calibration & Stakeholder Management: Lead periodic calibration sessions among Quality, Training, Operations, and the end client to standardize evaluation criteria.
CAPA Design & Implementation: Design and drive Corrective and Preventive Action Plans (CAPA / PICA) to address recurring issues or operational bottlenecks.
Executive Reporting: Prepare and present periodic reports on quality levels, training effectiveness, and agent progress to leadership and internal/external stakeholders.
Regulatory Compliance: Ensure that training programs and monitoring processes comply with security, confidentiality, privacy, and data protection standards (GDPR).

Essential Requirements:

Experience:
- Minimum of 3 to 5 years in Quality and/or Training departments within Contact Center / BPO / CX environments.
- At least 2 years directly managing teams of specialists (Quality Specialists / Trainers).
Education: University Degree or Higher Vocational Education / Advanced Professional Training.
Languages:
- Excellent English skills (spoken and written).
- Proficiency in other European languages (French, German, or Italian).
Technical Skills:
- Advanced experience with quality monitoring, CRM, and ticketing tools.
- Advanced proficiency in Excel/Spreadsheets and data analysis tools (Power BI, Tableau, etc.).

Desirable Requirements (Plusses)

Previous experience in customer service operations within the automotive, tech, or connected services sectors.

Key Competencies

Leadership & People Management: Ability to engage and motivate two key departments (Quality & Training) toward a shared objective.
Analytical & Diagnostic Mindset: Skill in connecting quality metrics with actual training needs.
Strategic Communication & Influence: Ability to negotiate criteria, provide structured feedback, and present results to senior management.
Customer Centricity: Passion for making a positive impact on the end-user experience.
Organization & Project Management: Capability to structure priorities and maintain accuracy in high-demand environments.

What We Offer

Contract: Full-time permanent contract.
Professional Development: Continuous training and growth opportunities within a multinational environment.
Work Environment: A dynamic, multicultural, and innovative atmosphere at our Valencia offices.

This selection process is open to all qualified candidates, guaranteeing equal opportunity and non-discrimination.

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Refina tu búsqueda

management specialist empleos en valencia, vc

Quality and Traning Manager

EHS coordinator/specialist

Quality and Training Specialist, Contact Center- Polish and English market

Associate Product Manager - Service

Renewals Specialist - Dutch - Benalmádena OR Valencia

Sales Application Specialist

Satellite Launch Specialist

Sr. Field Service Engineer - Diagnostics & Life Science

Regulatory Affairs Specialist

Hunter - (German) - Hybrid - HR03

Customer Success Manager

Client Account Executive

Project Assurance (RAMS) professional – Main Line rail market

Talent Acquisition Specialist

.NET/Python Software Developer | Energy Sector

Especialista ServiceNow APM

Quality and Training Specialist, Contact Center- German market

Satellite Production Senior Technician, Integration, Mechanical & Thermal

CX Specialist @ Online Payment Platform | Dutch Native

Senior Infrastructure Specialist – Azure Platform

Quiero recibir la alerta de empleo más reciente de management specialist en valencia, vc

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