20 publicaciones de empleo destacadas de system engineer for electronic equipment en madrid, md (¡Están contratando!)

Tier 1 Support Engineer (IT Technology / Core Network)
Viavi Solutions —Madrid, Madrid provincia
- Jornada completa
- Español
- Informática
- Inglés
9d
Field Service Engineer
Werfen —Madrid, Madrid provincia
- Jornada completa
- Español
- Microsoft Excel
- Inglés
Field Service Engineer - Diagnostics & Life Science
Revvity —Tres Cantos, Madrid provincia
- Español
- Inglés
- Sistema operativo Windows
- Seguro de vida
Field Service Technician
Sécheron Hasler Group —Getafe, Madrid provincia
- Jornada completa
- Español
- Inglés
- Grado
Solicitud rápida
RF & Signal Processing Engineer (Space systems)
GMV —Tres Cantos, Madrid provincia
- Trabajo híbrido
- C++
- Seguro dental
Field Service Engineer (Madrid)
Elekta —Madrid, Madrid provincia
- Inglés
- Sistema operativo Windows
- Microsoft Office
- Seguro de vida
11d
Manufacturing Engineering
Nextpower —Madrid, Madrid provincia
- Jornada completa
- Español
- Inglés
- Ensamblaje
Senior Manufacturing Engineer - Power Systems
Nextpower —Madrid, Madrid provincia
- Jornada completa
- Español
- Sistemas ERP
- Inglés
Junior ISR Systems Architecture (Military Derivatives)
Airbus Defence and Space SAU —Getafe, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Español
- Informática
- Inglés
9d
EEE Parts Project Engineer
Computadoras, Redes e Ingeniería, SA —Madrid, Madrid provincia
- Jornada completa
- Español
- Inglés
- Construcción
UAV Flight-Testing and Production Intern
Destinus —Madrid, Madrid provincia
- Español
- Inglés
- Máster
Solicitud rápida
9d
Senior Systems Engineer
ARQUIMEA —Madrid, Madrid provincia
- Trabajo híbrido
Solicitud rápida
Electronics design engineer (Space systems)
GMV —Tres Cantos, Madrid provincia
- Trabajo híbrido
- Seguro dental
Senior ISR Mission Systems Engineer (Military Derivatives)
Airbus Defence and Space SAU —Getafe, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Español
- Informática
- Inglés
9d
Power System Engineer – Dynamics (m/f/d)
Siemens —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Inglés
- Máster
- Ingeniería eléctrica
Process Engineer
Knowledge Development for Plastic Optical Fiber —Madrid, Madrid provincia
- Jornada completa
- Español
- Inglés
- Grado
Electrical Engineer
Jet Aviation —Madrid, Madrid provincia
- Trabajo híbrido
- AutoCAD
- Español
- Ventas
- Seguro de vida
PV Control Engineer
ABB Schweiz AG —San Fernando de Henares, Madrid provincia
- Jornada completa
- Inglés
- Manufactura
- Teletrabajo opcional
Solicitud rápida
Specialist Data Core Design and Engineering
Vodafone —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Grado
- Scripting
- Linux
- Seguro de vida
- Plan de pensiones
Tunnel Instrumentation, integration and Control Engineer
IDOM —Madrid, Madrid provincia
- Inglés
- Oficina
- Grado

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Tier 1 Support Engineer (IT Technology / Core Network)

Viavi Solutions -
Madrid, Madrid provincia

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Detalles del empleo

Jornada completa
Hace 9 días

Cualificaciones

Español
Informática
Microsoft SQL Server
Inglés
SQL
Docker
Grado
Scripting
Cloud
VMWare
Linux
Shell Scripting

Descripción completa del empleo

Summary:

VIAVI (NASDAQ: VIAV) has a 100+ year history of technical innovations that have evolved to keep pace and address our customers’ most pressing business issues. We make equipment, software, and systems that help to plan, deploy, certify, monitor, and optimize all kinds of networks - like those for mobile phones, service providers, large businesses and data centers. VIAVI is also a leader in high performance thin film optical coatings and engineered diffusers, providing light management solutions to anti-counterfeiting, consumer electronics, automotive, defense and instrumentation markets.

We are the people behind the products that help keep the world connected – at home, school, work, at play, and everywhere in between. VIAVI employees are fierce about supporting customer success and we welcome people who bring their best every day to the company - to question, to collaborate and to push for solutions that will delight our customers.

This is a customer-facing role aimed at performing customer support activities for our Nitro Core system. The primary function is for system product Tier 1 support. The main responsibility is to enhance customer experience by quick and effective response to our customers’ issues or questions with the Nitro Core system.

The Tier 1 Support Engineer will be required to be able to respond to customer support requests within contracted support times of 8x5 or 24x7 (for additional pay). This will include participating in an after-hours standby rotation to cover customer support requests 24x7. Tier 1 support engineers will also be required to open support cases in the ticket logging system, update the support cases with progress on a regular basis and talk through the solution with the customer. Lead Operational Reviews as contracted.

Duties & Responsibilities:

The Tier 1 Support Engineer will have excellent communication skills to work with customers and provide answers to technical questions, diagnose system problems and manage escalations.
Tier 1 Support Engineers will also be required to accurately document the customer issue and steps to resolution and act as a customer advocate until the issue is resolved.
The Tier 1 Support Engineer must be able to multi-task as some cases may be defects or may remain open for extended periods of time.

Key Measures:

Customer satisfaction (internal and external).
Attain and continuously improve customer satisfaction and Net promoter survey results.
Work closely with engineering to attain TL9000 and BMS metrics.
Attain customer service contracts, SLAs.
Organizational and process effectiveness.

Pre-Requisites / Skills / Experience Requirements:

Fluent in English and Spanish (written and verbal).
Minimum 5 years of experience in a Technical Support, Network Support, Telecommunications, or IT Operations environment.
Minimum 5 years of experience troubleshooting complex software, network, cloud, or telecom solutions in a customer-facing environment.
Working knowledge of Linux operating systems and command-line troubleshooting.
Understanding of networking fundamentals including TCP/IP, DNS, HTTP/HTTPS, routing, and firewalls.
Experience analyzing logs, alarms, traces, and system performance data to identify root causes and drive issue resolution.
Bachelor's degree in Telecommunications, Computer Science, Information Technology, Engineering, or a related technical discipline.

Preferred Qualifications/Skills/Experience:

Experience supporting telecom network software or telecom test and monitoring solutions.
Knowledge of Mobile Network technologies and protocols including 3G, 4G/LTE, and 5G.
Experience with telecom protocols such as S1AP, GTP, Diameter, SCTP, and HTTP/2.
Experience with packet analysis tools such as Wireshark.
Experience with Linux system administration and Shell scripting.
Experience with databases and SQL queries.
Experience with virtualization and containerized environments (VMware, Docker, Kubernetes).
Experience using ticketing and case management systems.

Personal skills/attributes:

Process discipline.
Organized communication.

If you have what it takes to push boundaries and seize opportunities, apply to join our team today.

#LI-Hybrid

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system engineer for electronic equipment empleos en madrid, md

Tier 1 Support Engineer (IT Technology / Core Network)

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Electronics design engineer (Space systems)

Senior ISR Mission Systems Engineer (Military Derivatives)

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Quiero recibir la alerta de empleo más reciente de system engineer for electronic equipment en madrid, md

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