20 publicaciones de empleo destacadas de shift leader en l'hospitalet de llobregat, ct (¡Están contratando!)

Support Team Lead - Catalan and Spanish
Revolut —Barcelona, Barcelona provincia
- Disponibilidad fin de semana
- Español
- Inglés
- Oficina
Scrum Master DDIT US&I
Novartis —Barcelona, Barcelona provincia
- De 57.900 € a 107.500 € al año
- Jornada completa
- Informática
- Grado
- Agile
Remote Support Engineer (German -speaking) - Hybrid - High Tech Industry HD01
Concentrix —Barcelona, Barcelona provincia
- 20.000 € al año
- Jornada completa
- Trabajo híbrido
- Grado
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BVNK —Barcelona, Barcelona provincia
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- Jornada completa
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Solicitud rápida
Operations Assistant, Barcelona, Passeo de Gracia
Xior Student Housing —Gràcia-Barcelona, Barcelona provincia
- Disponibilidad fin de semana
- Español
- Inglés
- Microsoft Office
3d
Support Professional with English and Italian or Spanish
Milestone Systems, Inc. —Barcelona, Barcelona provincia
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- Español
- Informática
- DevOps
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Volotea —Barcelona, Barcelona provincia
- Español
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The Social Hub —Barcelona, Barcelona provincia
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Account Manager (English-speaking) - On-site – Cloud Solutions GS04
Concentrix —Barcelona, Barcelona provincia
- 19.623,94 € al año
- Disponibilidad fin de semana
- Ventas
- Inglés
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Director, Provider Product Marketing
Rover.com —Barcelona, Barcelona provincia
- De 106.285 € a 136.045 € al año
- Jornada completa
- Trabajo híbrido
- Microsoft Excel
- Marketing
- Inglés
- Abono gimnasio
- Plan de pensiones
Solicitud rápida
Fraud Activity Agent (French-speaking) - On-site BM01
Concentrix —Barcelona, Barcelona provincia
- 22.000 € al año
- Disponibilidad fin de semana
- Inglés
Director, Global Provider GTM
Rover.com —Barcelona, Barcelona provincia
- De 106.285 € a 136.045 € al año
- Jornada completa
- Trabajo híbrido
- Microsoft Excel
- Marketing
- Inglés
- Abono gimnasio
- Plan de pensiones
Solicitud rápida
Director, Principal Patient Safety Scientist Oncology
AstraZeneca —Barcelona, Barcelona provincia
- Jornada completa
- Microsoft Excel
- Doctorado
- Inglés
Global Manager, Digital Finance
Novartis —Barcelona, Barcelona provincia
- De 59.100 € a 109.700 € al año
- Jornada completa
- Máster
- Project management
- Grado
10d
City Manager - Barcelona
Indie Campers —Barcelona, Barcelona provincia
- Disponibilidad fin de semana
- Inglés
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Solicitud rápida
Director, Audit Intelligence Enablement
Novartis —Barcelona, Barcelona provincia
- De 70.100 € a 130.300 € al año
- Jornada completa
- Inglés
Senior Product Marketing Manager
Spendesk —Barcelona, Barcelona provincia
- Trabajo híbrido
- Español
- Inglés
- Oficina
Store Manager | HOFF Rambla (Barcelona)
HOFF —Barcelona, Barcelona provincia
- Español
- Ventas
- Inglés
Area Manager, EU CO (Fixed Term Contract), EU AMZL - CO OTR
Amazon Road Transport Spain, S.L.U. —Barcelona, Barcelona provincia
- Disponibilidad fin de semana
- Microsoft Word
- Microsoft Excel
- Inglés

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Support Team Lead - Catalan and Spanish

Revolut -
Barcelona, Barcelona provincia

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Detalles del empleo

Jornada completa

Cualificaciones

Español
Inglés
Catalán

Descripción completa del empleo

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 75+ million customers get more from their money every day.

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

Our Customer Support team is the first point of contact for millions around the world, delivering fast, thoughtful help when it matters most. They're the voice of our customers, working closely with product teams to improve experiences and keep wow-level service at the heart of Revolut.

We’re looking for an experienced Customer Support Team Lead who understands what it takes to motivate and lead a team. You'll be developing a solid foundation for our operations and innovating on ways to scale it quickly and effortlessly.

This role is an on-site position in Barcelona and may include weekend shifts.

Up to shape what’s next in finance? Let’s get in touch.

What you'll be doing

Managing a team of 5–10 FTEs
Overseeing the daily performance of employees, ensuring productivity, quality, and adherence to SLA expectations
Conducting regular 1:1s, team meetings, and performance reviews
Challenging processes and procedures for continuous improvement
Raising awareness of unusual trends in performance
Seeking to go above and beyond the role by taking ownership of difficult problems, resolving ongoing issues, and being a leader in the workplace

What you'll need

Fluency in English (C1+ level)
Fluency in Catalan and Spanish (C1+ level)
1+ years of experience managing a team of 5+ FTEs
The ability to work well under pressure, manage multiple projects at once, and meet tight deadlines
Impeccable communication skills to positively, clearly, and effectively collaborate with members of various internal teams, outside counsel, and regulators
To be someone who demonstrates sound judgement
Experience in customer support
To be able to work fully on-site in Barcelona with rotating shifts, including weekends

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

Important notice for candidates:

Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.

Only apply through official Revolut channels. We don’t use any third-party services or platforms for our recruitment.
Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.

We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it’s a scam. Report it immediately.

By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice

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