20 publicaciones de empleo destacadas de customer service agent en ct (¡Están contratando!)

Customer Service Agent (Night Shift)
Exoticca —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- CRM software
- Español
- Servicio al cliente
Solicitud rápida
8d
Reservations Agent (maternity leave)
SLS —Barcelona, Barcelona provincia
- De 26.000 € a 26.500 € al año
- Jornada completa
- Español
- Servicio al cliente
- Inglés
Solicitud rápida
Airport Support Agent
Vueling —Viladecans, Barcelona provincia
- Español
- Servicio al cliente
- Inglés
8h
B2B Customer Support Advisor - (French speaking) - Onsite - BM01
Concentrix —Barcelona, Barcelona provincia
- 23.000 € al año
- Horas extra
- Ventas
- Servicio al cliente
- Inglés
Customer Support Agent- French
Sumup —Barcelona, Barcelona provincia
- Inglés
Greek Customer Service Agent
Bosch Group —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Servicio al cliente
- Máster
- Enseñanza
Solicitud rápida
1d
Temporary Port Operations Logistics Agent | Barcelona
TUI Group —Barcelona, Barcelona provincia
- Jornada completa
- Español
- Inglés
- Microsoft Office
B2B Travel Advisor Support (Night Shift)
Exoticca —Barcelona, Barcelona provincia
- Disponibilidad fin de semana
- Trabajo híbrido
- Español
- Ventas
- Servicio al cliente
Solicitud rápida
Customer Service Representative – Dutch speaker
MSX International —Sant Just Desvern, Barcelona provincia
- 24.000 € al año
- Jornada completa
- Trabajo híbrido
- Microsoft Powerpoint
- Microsoft Excel
- Servicio al cliente
Solicitud rápida
Product Manager - Agent Experience & Customer Operations
Exoticca —Barcelona, Barcelona provincia
- CRM software
- Ventas
- Servicio al cliente
Solicitud rápida
Sales Agent DEU - BCN based
Santévet Group —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Inglés
- Oficina
Customer Service Representative (French-speaking) - On-site - Electrical Automotive Industry XM01
Concentrix —Barcelona, Barcelona provincia
- 20.000 € al año
- Horas extra
- Servicio al cliente
- Inglés
- Microsoft Office
Sales Agent
Xenon Technology —Barcelona, Barcelona provincia
- CRM software
- Ventas
- Servicio al cliente
Dutch Customer Service Agent
MSX International —Sant Just Desvern, Barcelona provincia
- 22.000 € al año
- Jornada completa
- Trabajo híbrido
- Servicio al cliente
- Inglés
- Oficina
Solicitud rápida
Customer Support Agent- DE
Sumup —Barcelona, Barcelona provincia
- Inglés
Senior Business Travel Consultant - Spanish speaking
Perk —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Servicio al cliente
- Inglés
- Teletrabajo opcional
- Abono gimnasio
Check In
Europcar —Vilobí d'Onyar, Girona provincia
- Jornada completa
- Servicio al cliente
Front Desk Manager
Marriott International, Inc —Barcelona, Barcelona provincia
- 26.137,92 € al año
- Jornada completa
- Servicio al cliente
- Microsoft Office
- Hotel
1h
M365 Architect with French/Arabic or Italian
Concentrix —Barcelona, Barcelona provincia
- Jornada completa
- Microsoft Outlook
- Inglés
- SharePoint
B2B Operations Manager - Customer Experience
Exoticca —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Salesforce
- Inglés
- Oficina
Solicitud rápida

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Customer Service Agent (Night Shift)

Exoticca -
Barcelona, Barcelona provincia

Solicitud rápida

Detalles del empleo

Jornada completa
Hace 8 días

Cualificaciones

CRM software
Francés
Español
Turismo
Servicio al cliente
Salesforce
Inglés
Máster
Grado
Alemán

Descripción completa del empleo

What is Exoticca?

Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet.

We are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation.

What do we offer?

Exoticca is a leading travel platform in Europe and North America, offering exciting, memorable, and affordable travel experiences in over 65 locations!

We’re looking for experienced customer service professionals to join our team as “Customer Support Agent”, at one of today's fastest-growing travel companies. You’ll be helping our customers before they depart and while they are in-destination to ensure we provide a differentiating level of customer service to set Exoticca apart!

This is an exciting opportunity to utilize and develop your customer service skills in exchange for a highly competitive salary and limitless progression opportunities!

What will you do?

Provide pre-departure, in-destination, and post-trip customer support:

Handle customer contacts across channels including inbound calls, chats and cases, emails and chats.
Provide destination and trip information.
Help with visas and country-specific entry requirements.
Add or remove excursions.
Make cancellations, service amendments and refund requests.
Provide information about land and flight services.
Help to solve confusion or problems with customer bookings.
Support customers with flight delays or cancellations.
Provide information about daily activities whilst in destination.
Manage communication about crisis situations.
Takes full ownership and accountability for problem resolutions.
Offers appropriate levels of compensation if applicable.

Achieve targets:

Productivity (number of calls and emails answered)
Quality Assurance score
CSAT, ASAT and Issue Resolution
AHT
Occupancy and schedule adherence

Requirements

Previous Experience:
- Minimum 2 years of contact center and/or customer service experience.
- Previous travel industry contact center experience preferred.
- Supporting North American accounts / customers and deep understanding of customer preferences and culture essential..
Linguistic Skills:
- C1/C2 level English (verbal, reading, writing) required.
- C1/C2 level Spanish, French or German is a huge plus!
Technical Knowledge:
- Working knowledge of contact platforms will be helpful. (ie: Sprinklr, Genesys)
- Working knowledge of CRM systems such as Salesforce will be helpful.
- Telephone communication and soft skills knowledge will be helpful.
- Familiar with GDS platforms such as Amedeus will be helpful.
Education:
- Bachelor’s degree in hospitality, travel, tourism, or any related field is preferred but not essential.

Preferred Qualifications:

- Passionate about customer service!
- Passionate about travel and exotic destinations!
- Master at communication, listening and soft skills!
- Able to assess a caller’s needs and provide appropriate recommendations.
- Self-starter, self-managed, responsible, dedicated, and tenacious.
- Doesn’t get easily discouraged or frustrated.
- Able to multitask, prioritize, and manage time effectively.
- Comfortable and competent in using multiple systems concurrently.
- Knows how to “smile” on the telephone.
- A natural leader with the ability to inspire and motivate.
- Knows how to have fun, strive for success, and celebrate achievements!

Essential Skills:

Passionate about customer service!
Passionate about travel and exotic destinations!
Master at communication, listening and soft skills!
Able to assess a caller’s needs and provide appropriate recommendations.
Self-starter, self-managed, responsible, dedicated, and tenacious.
Not easily discouraged or frustrated.
Able to multitask, prioritize, and manage time effectively.
Comfortable and competent in using multiple systems concurrently.
Knows how to “smile” on the telephone.
Knows how to have fun, strive for success, and celebrate achievements!

NOTE: The following are the major responsibilities of this position and are not intended to cover each aspect of the position as the scope and duties may change or be temporarily altered based on the current business needs of the Company. The basic requirement of every position is to perform all tasks as assigned by the reporting authority.

Benefits

Competitive compensation package in line with job responsibilities and experience.
Additionally, we propose the use of flexible compensation management for diet, transportation, private health insurance with Cobee.
Offices in Barcelona city.
Travel packages at reduced prices!
Unlimited coffee, team lunches, English/Spanish lesson, bi-annual company parties, afterworks.
Referral bonus, if you bring people as talented as you.
And last but not least, becoming part of a fun and motivated multicultural team at an agile and rapid growing organization!

Join Exoticca and play a pivotal role in creating life milestones through unforgettable travel experiences! This is your opportunity to shape the future of a dynamic and innovative travel brand on a global scale.

Exoticca es una empresa que ofrece igualdad de oportunidades. La diversidad y la inclusión son nuestro núcleo. No discriminamos por motivos de raza, color, religión, estado civil, edad, origen nacional, ascendencia, discapacidad física o mental, condición médica, embarazo, información genética, género, orientación sexual, identidad o expresión de género, condición de veterano, o cualquier otro estado protegido por la legislación europea, nacional o local.

#LI-Hybrid

Solicitud rápida

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B2B Customer Support Advisor - (French speaking) - Onsite - BM01

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Customer Service Representative (French-speaking) - On-site - Electrical Automotive Industry XM01

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