20 publicaciones de empleo destacadas de shift leader en sabadell, ct (¡Están contratando!)

Customer Experience Director - Marketplace
Glovo —Barcelona, Barcelona provincia
- Jornada completa
- Español
- Inglés
- Inteligencia artificial
Fraud Activity Agent (French-speaking) - On-site BM01
Concentrix —Barcelona, Barcelona provincia
- Disponibilidad fin de semana
- Inglés
Station Supervisor
Europcar —Barcelona, Barcelona provincia
- Jornada completa
- Servicio al cliente
- Liderazgo
Senior Statistician
AstraZeneca —Barcelona, Barcelona provincia
- Jornada completa
- Microsoft Excel
- Doctorado
- Inglés
Supervisor ad interim
Europcar —Barcelona, Barcelona provincia
- Jornada completa
- Servicio al cliente
- Liderazgo
Manager, Worldwide Support
Nutanix —Barcelona, Barcelona provincia
- Jornada completa
- Inglés
- Oficina
- Gestión de conflictos
Graduate Service Process Engineer
HP —Sant Cugat del Vallès, Barcelona provincia
- Jornada completa
- Microsoft Excel
- Inglés
- Microsoft Office
- Seguro de vida
Inventory Control & Quality Assurance Area Manager
Amazon Spain Fulfillment, S.L.U. —Barcelona, Barcelona provincia
- Jornada completa
- Microsoft Excel
- Inglés
- Microsoft Office
French Technical Support Agent - BARCELONA
NewCo Communications —Barcelona, Barcelona provincia
- De 1.559 € a 1.800 € al mes
- Disponibilidad fin de semana
- Trabajo híbrido
- Español
- Servicio al cliente
- Inglés
Solicitud rápida
Plant Controller
Original Composites and Fibers —Sant Vicenç de Castellet, Barcelona provincia
- Jornada completa
- Sistemas ERP
- Contabilidad
- Manufactura
Solicitud rápida
11d
Support & Cleaning- Part time
Indie Campers —Barcelona, Barcelona provincia
- Media jornada
- Inglés
- Limpieza
Solicitud rápida
Guest Services Agent - Hotel Arts Barcelona
Marriott International, Inc —Barcelona, Barcelona provincia
- Jornada completa
- Sin necesidad de experiencia
- Hotel
- Bachillerato
Front Desk Supervisor - Hotel Arts Barcelona
Marriott International, Inc —Barcelona, Barcelona provincia
- Jornada completa
- Hotel
- Bachillerato
- POS
Area Manager Night Shift, EU CO (FTC), EU AMZL - CO RnF
Amazon Road Transport Spain, S.L.U. —Barcelona, Barcelona provincia
- Jornada completa
- Microsoft Word
- Microsoft Excel
- Inglés
14d
eCommerce Marketing Analyst
HP —Sant Cugat del Vallès, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- CRM software
- Doctorado
- Informática
- Parking gratuito
- Seguro de vida
F&B Supervisor (f/m/d)
MEININGER Hotels Group —l'Hospitalet de Llobregat, Barcelona provincia
- Disponibilidad fin de semana
- Español
- Inglés
- Hotel
Solicitud rápida
Business Coordinator, Enterprise AI
AstraZeneca —Barcelona, Barcelona provincia
- Jornada completa
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
FP&A Operations Associate
Abacum —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Microsoft Excel
- Inglés
Store Manager | HOFF La Roca Village
HOFF —Santa Agnès de Malanyanes
- Español
- Ventas
- Inglés
4d
ASSISTANT STORE MANAGER - BARCELONA CARRER DE PELAI
Pepco Iberia —Barcelona, Barcelona provincia
- Disponibilidad fin de semana
- Servicio al cliente
- Inglés
11d

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Customer Experience Director - Marketplace

Glovo -
Barcelona, Barcelona provincia

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Detalles del empleo

Jornada completa

Cualificaciones

Español
Inglés
Inteligencia artificial
Liderazgo

Descripción completa del empleo

Barcelona, Spain

Full-time

Operations

Who we are

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 70 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

We are looking for a Customer Experience Director, Marketplace to help us deliver a 5-star experience to our customers and maximize their value in Glovo.

You will own Glovo Customer Experience; you will be accountable for the experience when customers interact with Glovo Support and you will own the Refunds and Compensations that we give to customers during bad experiences. You will need to define and implement new processes, run A/B tests, understand/request product needs, and work with local teams to improve overall customer experience. You will be the gatekeeper for an excellent experience for our customers.

Responsibilities

Own the Global Refunds & Compensations Strategy: Manage a large-scale budget by designing data-driven policies. Run rigorous A/B tests on compensation models to maximize customer retention and lifetime value while protecting company margins.
Redefine the Support Experience: Design and implement seamless, scalable customer support workflows. Champion the shift toward automated solutions, leveraging AI and translations to harmonize processes and reduce friction.
Bridge Operations and Tech/Product: Act as the voice of the customer to our Product, Engineering, and Tech teams. Translate customer pain points into actionable product requirements to build robust self-service features and improve routing.
Drive Cross-Functional & Regional Synergy: Collaborate closely with Country GMs, Regional Ops Leads, and the International Performance team to ensure global strategies are successfully executed while navigating local market nuances.
Champion Key Performance OKRs: Take full accountability for top-level metrics that highly impact the overall Glovo experience, including Customer Satisfaction (CSAT), Contact Rate, Customer Retention, and cost-to-serve efficiencies.
Lead Through Innovation: Continuously monitor the end-to-end customer journey, identifying bottlenecks and proactively proposing innovative, scalable solutions to ensure Glovo remains an industry leader in customer experience.
Optimize CX with AI: Deploy AI and automation to scale support, resolve issues faster, and personalize the customer journey without compromising our 5-star quality.

Qualifications

10+ years of experience in growth, strategy consulting, operations, tech, or customer experience.
3+ years of leadership experience managing cross-functional teams and driving execution through others in complex, matrixed organizations.
Strong strategic and operational capability, with a proven ability to translate strategy into clear plans and deliver results.
Deep analytical acumen, able to use data to inform decisions and manage trade-offs across growth, margin, and operational complexity.
Experience operating across multiple countries, navigating local market differences, regulatory constraints, and stakeholder complexity.
Ability to influence senior stakeholders and align diverse teams without formal authority.
Fluency in English required; Spanish is a plus

Additional Information

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!

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shift leader empleos en sabadell, ct

Customer Experience Director - Marketplace

Fraud Activity Agent (French-speaking) - On-site BM01

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Supervisor ad interim

Manager, Worldwide Support

Graduate Service Process Engineer

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French Technical Support Agent - BARCELONA

Plant Controller

Support & Cleaning- Part time

Guest Services Agent - Hotel Arts Barcelona

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Area Manager Night Shift, EU CO (FTC), EU AMZL - CO RnF

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F&B Supervisor (f/m/d)

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ASSISTANT STORE MANAGER - BARCELONA CARRER DE PELAI

Quiero recibir la alerta de empleo más reciente de shift leader en sabadell, ct

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