STEP Middle Mile business Forecasting team within EU Trans S&OP organization is looking for a customer focused, analytically and technically skilled Inventory Planner/Program Manager to join our team. Within this role, you will be responsible for driving change and improvements across the organization whilst always thinking about the bigger picture. You are pioneering new ways of thinking to deliver our mission for optimized customer speed and delivery accuracy, at the planned cost. Collaborating with a wide range of stakeholders across the business, you will continuously be scoping out new solutions for ambiguous challenges. You will conduct your own research and analysis, always with an eye on the long-term vision of the business and the maximization of our customer experience. This is your opportunity to have a big impact on some of the most exciting new ideas that are shaping the future of Amazon operations and transportation. This role will provide strong exposure and increase expertise in several sides of the Amazon transportation business such as Ship with Amazon - SWA.
Ship With Amazon (SWA) is scaling up by >2x by 2028, injecting volume into 10+ middle mile sort centres across UK, France, Spain, and Italy. Today, SWA contributes disproportionately to network forecast error, making this one of the highest-impact forecasting challenges in EU Transportation — and one of the biggest opportunities to drive cost efficiency at scale.
Key job responsibilities
Key job responsibilities
- Play a key role in planning and executing weekly, and high volume events SWA Forecast publication ensuring we deliver a plan which optimizes for CX metrics (Speed, Cost, DEA)
- Be the gate-keeper of the relationship with Tech teams producing the SWA volume plan.
- Establish a single source of truth for SWA performance metrics across the network. Define clear forecasting targets, ownership boundaries, and accountability between SWA Operations and E2E Forecasting.
- Create innovative solutions using data and analysis to address wider challenges in your organization; liaise with stakeholders across the entire Amazon operations business to implement these solutions
- Take a big-picture approach in your analysis of business operations, create processes for driving improvements across a range of teams and organizations
- Work alongside leadership to establish and prioritize improvement programs, taking the lead in delivering them from start to finish and frequently reporting on the program status
- Challenge the status quo on the outbound transportation and supply chain processes together with partner teams to create and manage an end-to-end EU capacity roadmap, that drives excellence in delivering customer experience at the planned cost
A day in the life
You will lead publishing the SWA forecasting plan, form lessons learned to improve, and then apply those learning's to optimize processes for the future. You’ll work with a number of teams to navigate challenges as and when situations impact our network. You’ll spend time resolving temporary issues and looking at the bigger picture to drive Amazon towards achieving new objectives. This role is both proactive and reactive, and you’ll have the opportunity to help forecast and plan for new projects. You will spend time assisting with a plan for a busy period including HVEs.
About the team
The team specializes in E2E & Middle Mile Forecasting across several horizons; serving as a single source of truth for capacity planning .The team has a Program Management lean to drive excellence in outbound operations planning. The team works with Tech constantly to improve the baseline forecasting signal.
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