20 publicaciones de empleo destacadas de service agent english en madrid, md (¡Están contratando!)

Senior Product Manager (Portuguese), Amazon Alexa
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Senior Product Manager (Portuguese), Amazon Alexa

Amazon Spain Services, S.L.U. -
Madrid, Madrid provincia

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Detalles del empleo

Jornada completa

Cualificaciones

Español
Inglés
Máster
Usabilidad
Portugués
Administración y dirección de empresas
Inteligencia artificial

Descripción completa del empleo

DESCRIPTION

At Amazon Devices & Services, we imagine the future, and then create it. Join brilliant minds to build new categories of technology that become part of everyone's everyday life. Together, we create connected experiences that transform lives, communities, and the world with our work.

The Amazon Alexa International team is looking for a Senior Product Manager to own and shape the Alexa experience for customers in Portugal.

In this role, you will contribute to the product vision and roadmap for Alexa in the Portuguese marketplace — identifying customer opportunities, setting priorities, and driving execution across a complex, cross-functional landscape. You will work backwards from Portuguese customers to determine what a truly delightful, locally relevant personal assistant experience looks like, and then make it happen.

In this role, you will define ambiguous problems, shape goals from customer insight and data, and design solutions that scale. You will make high-judgment calls with incomplete information, navigate technical trade-offs alongside engineering partners, and balance near-term delivery against long-term architectural integrity. You will take calculated risks in pursuit of ambitious outcomes — and own the results.

If you are passionate about AI, love building products that delight millions of customers, and want to shape the future of Alexa in Portugal, we look forward to your application.

Key job responsibilities

Drive the product vision and strategy for Alexa in Portugal: define the what and why, not just the how, working backwards from Portuguese customer needs and market dynamics
Drive the product roadmap end-to-end: identify opportunities, prioritize effectively, and deliver measurable customer experience improvements
Navigate ambiguity; problems and approach may not be defined. Use expertise, customer insight, and data to determine the right goals and design long-term solutions
Be the Voice of the Customer: conduct or commission customer research, usability studies, and market analysis to distinguish representative signal from anecdotal feedback across the Portuguese customer base
Drive data-informed decisions: define success metrics, analyze data and customer behaviour, and identify the highest-leverage opportunities for improvement
Collaborate cross-functionally with engineering, science, design, localization, marketing, legal, and operations teams: influence without authority to build alignment across teams with different priorities
Own launches and post-launch performance: drive awareness, adoption, and continuous optimization of the Alexa experience
Contribute to organizational planning: participate in strategic planning, write narratives and drive product discussions with Senior Managers and Directors
Evaluate technical trade-offs: understand how technology choices influence customer outcomes, ask the right questions, and balance feature delivery with sustainability

Please note, Amazon is an English-speaking company day-to-day

About the team
This role is part of the Alexa International organization, which develops and supports the Alexa experience across all international markets. You will operate within the European team, working closely with country teams across Europe while contributing to the Portuguese marketplace roadmap. The team is passionate about building locally relevant, delightful experiences powered by AI technology.

Location for this role is in Madrid.

BASIC QUALIFICATIONS

Experience in customer-facing product development and product management, including defining, launching, and optimizing product and services
Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship
Experience with product localization and building locally relevant customer experiences
Experience applying GenAI tools (e.g., coding assistants, AI agents) to accelerate delivery and/or improve quality
Native-level (C2) fluency in written and verbal Portuguese including cultural fluency, including regional humour, tone, idiom, and social context

PREFERRED QUALIFICATIONS

MBA, or Master's degree in management, business administration, economics, engineering, marketing
Speak, write, and read fluently in Spanish
Experience with voice/AI products, conversational interfaces, or natural language technologies

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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