20 publicaciones de empleo destacadas de remote customer service spain en barcelona barcelona provincia (¡Están contratando!)

Customer Success Advisor
Octave Intelligence —Barcelona, Barcelona provincia
- Ventas
- Marketing
- Microsoft Office
8d
Workday Reporting Analyst
Agilent Technologies Spain S.L. —Barcelona, Barcelona provincia
- Jornada completa
- Máster
- Grado
- Teletrabajo opcional
Branch Product Support (m/f)
TTI Spain (Barcelona) —El Prat de Llobregat, Barcelona provincia
- Inglés
- Microsoft Office
- Habilidades organizativas
13d
Sales Development Representative (Nordics-Finnish) - Barcelona Hybrid
Boomi —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Ventas
- Servicio al cliente
- Inglés
First Line Analyst
Computacenter —Barcelona, Barcelona provincia
- 20.535,87 € al año
- Jornada completa
- Español
- Inglés
- Abono gimnasio
Medical Information Specialist with Dutch, French and English
IQVIA —Barcelona, Barcelona provincia
- Jornada completa
- Inglés
- Grado
- Habilidades organizativas
- Teletrabajo opcional
Genesis Consultant/Sterilization
Intuitive Surgical —Barcelona, Barcelona provincia
- Hospital
- Inglés
- Microsoft Office
Sales Coordinator
Lexidy Law Boutique —Barcelona, Barcelona provincia
- Jornada completa
- Ventas
- Inglés
- Oficina
Russian/Ukrainian Interpreter
Universal Language Service, Inc. —Barcelona, Barcelona provincia
- Teletrabajo
- Inglés
Solicitud rápida
Fashion Support Consultant - (German speaking) - Onsite - IN02
Concentrix —Barcelona, Barcelona provincia
- 19.623,94 € al año
- Jornada completa
- Servicio al cliente
- Inglés
- Microsoft Office
3d
Area Manager
Amazon Road Transport Spain, S.L.U. —Barcelona, Barcelona provincia
- Disponibilidad fin de semana
- Servicio al cliente
- Inglés
- Máster
Security Governance Associate
Contentsquare —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Oficina
- Máster
- Project management
Solicitud rápida
10d
Staff AI/ML Scientist
EcoVadis —Barcelona, Barcelona provincia
- Jornada completa
- Teletrabajo
- Azure
- Doctorado
- Informática
- Seguro dental
Solicitud rápida
10d
Automation Specialist (d/f/m)
Beckman Coulter Life Sciences —Barcelona, Barcelona provincia
- Jornada completa
- Español
- Oracle
- Ventas
- Vacaciones pagadas
1d
EV Charger Project Manager, Amazon Maintenance Operation Centre (EU AMOC)
Amazon Spain Fulfillment, S.L.U. —Barcelona, Barcelona provincia
- Jornada completa
- Informática
- Máster
- Project management
EMEA DIGITAL TSM- SPANISH SPEAKER
Reverse —Barcelona, Barcelona provincia
- Español
- Microsoft Excel
- Ventas
11d
Senior Demand Planning, Staff Analyst
Beckman Coulter Diagnostics —Barcelona, Barcelona provincia
- Jornada completa
- Inglés
- Oficina
- Máster
- Vacaciones pagadas
Service Sales Representative
Atlas Copco Group —Barcelona, Barcelona provincia
- CRM software
- Ventas
- Salesforce
Business Development Representative (BDR) - Barcelona
OVRSEA —Barcelona, Barcelona provincia
- Trabajo híbrido
- Español
- Ventas
- Inglés
Sr Director, EMEA Service
Waters Corporation —Cerdanyola del Vallès, Barcelona provincia
- Teletrabajo
- Inglés
- Grado
- Liderazgo
10d

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Customer Success Advisor

Octave Intelligence
Barcelona, Barcelona provincia

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Detalles del empleo

Hace 8 días

Cualificaciones

Ventas
Marketing
Microsoft Office
Inside sales
Respuesta a incidencias
Project management
Grado
Cloud
SaaS
Ciencias empresariales
Marketing

Descripción completa del empleo

Job Location (Short): Barcelona, Spain

Workplace Type: Hybrid

Req Id: 3214

Role overview:

Octave is seeking a Digital Customer Success Representative. This is a remote position to support our customers in Americas, EMIA or APAC regions. In this role, you will help drive ongoing business value and outcomes for the customer leveraging automation and
strategic engagements for a seamless, successful experience resulting in customer satisfaction, retention, and growth.
Ensure customer satisfaction, success, and retention for a portfolio of existing and new customers. Use data and analytics to measure and monitor customer usage, health and engagement and proactively reach out to customers with relevant solutions and response strategies eg training programs, adoption best practices etc. Manage and coordinate the new customer Onboarding, specifically for cloud customers. Work effectively with the various teams including Sales, Pre Sales, Regional and Global Order desk, Cloud operations and
services, ensuring timely handoffs, resulting in quick and effective onboarding of new customers.
Enrich the customer experience through development of standard, professional customer communications, creative digital content such as digital QBR’s, monthly newsletters, onboarding packages. Develop and implement automated communication programs/touchpoints across customer journey. Provide sales enablement support and promote ongoing business development opportunities.
Help drive the Voice of Customer program, supplementing with internal surveys to capture holistic feedback on the overall SaaS experience. Conduct data-driven analyses to determine prioritization of communication and activities, such as soon to expire or unsupported software versions, reminder emails for important next steps or actions required, helpful resources, etc. along with lessons learned (what went well and areas of improvement). Serve as the primary point of contact and escalation point internally and for the customer. Be effective in teaming with a broad range of colleagues across the Company. Be a creative problem solver for internal processes and the customer.

To be successful you will:

Self-motivated and enjoy autonomy.

People orientated with positive interpersonal skills.

Confident enough to deal with difficult situations.

Flexible during times of change.

Actively addressing problems.

Applying a good work ethic.

A strong team player Patient, with a calming presence.

Results and Goals Oriented. Able to ‘read’ customers.

Education / Qualifications

Bachelor's degree in business, marketing, or engineering.

2-3 years of experience in Customer success, inside sales, marketing or communications.

Strong project management skills and ability to manage multiple priorities in a fast-paced environment.

Excellent communication and interpersonal skills, with the ability to build strong relationships and influence others.

Knowledge of engineering, oil and gas industry preferred.

Proficiency with Microsoft office tools. Experience using CS platform (Gainsight) preferred.

About Octave

Octave provides mission-critical software that empowers organizations to make informed decisions across every stage of the asset lifecycle - Design, Build, Operate and Protect - where performance, safety, and reliability are non-negotiable and failure is not an option.

Turning complex operational data into actionable intelligence, Octave connects expertise, real-world conditions and enterprise-scale insight to improve performance, resilience and incident response where it matters most.

Octave has more than 7,000 employees in 45 countries. Learn more at octave.com and follow us on LinkedIn.

Why work for Octave?

All in. Always forward. That's the way we do things around here. We put trust in our people because we believe it's the best way to unleash potential, bring ideas to life, and keep moving ahead. And it's why we're committed to creating an environment that's truly supportive, providing you with the resources you need to support your ambitions, no matter who you are or where you are in the world.

Everyone is welcome

At Octave, we believe that diverse and inclusive teams are critical to the success of our people and our business. Here, everyone is welcome. As an inclusive workplace, we don't discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.

Respect is the cornerstone of how we operate, so speak up and be yourself. You're valued here.

Recruitment Fraud Alert

Octave posts all official job opportunities on either https://careers.octave.com/ or https://www.octave.com/about/careers and communicates only from email addresses ending in @octave.com. We never request payment or personal banking information during recruitment. No offers will ever be extended without a proper interview via Teams or in person, never done over email alone. If you suspect fraud, it probably is, and contact us at [email protected]

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Role overview:

To be successful you will:

Education / Qualifications

About Octave

Why work for Octave?

Everyone is welcome

Recruitment Fraud Alert

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