19 publicaciones de empleo destacadas de staff software engineer en alcobendas, md (¡Están contratando!)

Networking Remote Field Service Engineer (L1)
NTT Ltd —Madrid, Madrid provincia
- Jornada completa
- Teletrabajo
- Grado
Senior Electrical Engineer, Data Center
AECOM —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Español
- Inglés
- Grado
- Seguro dental
- Vacaciones pagadas
I&C Commissioning Supervisor
Dapin —San Sebastián de los Reyes, Madrid provincia
- Inglés
- Oficina
- Microsoft Office
Principal / Lead Deployment Architect
Celonis —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Informática
- Inglés
- Oficina
- Vacaciones pagadas
Test Benches - Senior Engineer
Thales —Tres Cantos, Madrid provincia
- Jornada completa
- Informática
- Inglés
- Máster
- Plan de pensiones
Principal Geotechnical Engineer
Worley —Madrid, Madrid provincia
- Jornada completa
- Inglés
- Oficina
- Máster
MEP Manager
Group-IPS —Madrid, Madrid provincia
- Español
- Inglés
Environmental Risk Consultant
Worley —Madrid, Madrid provincia
- Español
- Microsoft Excel
- Inglés
Product Manager - Percona Monitoring and Management (Remote)
Percona —Madrid, Madrid provincia
- Jornada completa
- Teletrabajo
- DevOps
- Inglés
- Linux
- Vacaciones pagadas
Staff Engineer (worldwide remote, work anywhere)
Cloudlinux —Madrid, Madrid provincia
- Jornada completa
- Teletrabajo
- Java
- Linux
- Python
- Abono gimnasio
Solicitud rápida
Project Lead (UAE)
Dapin —San Sebastián de los Reyes, Madrid provincia
- Inglés
- Oficina
Chief Engineer
Greenpeace International —Madrid, Madrid provincia
- Jornada completa
- Inglés
- Máster
2d
Highways Engineer
AECOM —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Oficina
- Máster
- Grado
- Seguro dental
- Vacaciones pagadas
Senior/Staff UX Researcher
Nexthink —Madrid, Madrid provincia
- De 70.000 € a 100.000 € al año
- Jornada completa
- Trabajo híbrido
- Español
- Inglés
- Investigación
- Vacaciones pagadas
Solicitud rápida
Lead, Software Engineering
Bain & Company Inc —Lisboa
- Jornada completa
- Máster
Junior Engineer - HIghways
AECOM —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Sin necesidad de experiencia
- Inglés
- Máster
- Seguro dental
- Vacaciones pagadas
Senior Customer Solutions Engineer
Rocket Software —Madrid, Madrid provincia
- Jornada completa
- Oracle
- Ventas
- Java
AIOps Lead
M-KOPA —Madrid, Madrid provincia
- Jornada completa
- Teletrabajo
- Scripting
- Inteligencia artificial
- Liderazgo
1d
Staff Windows Low Level C++ Engineer - Endpoint security
SentinelOne —Madrid, Madrid provincia
- Jornada completa
- Teletrabajo
- Sistema operativo Windows
- C++
- Plan de pensiones
Solicitud rápida

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Networking Remote Field Service Engineer (L1)

NTT Ltd -
Madrid, Madrid provincia

Solicitar ahora

Detalles del empleo

Jornada completa

Cualificaciones

CCNA
Grado

Descripción completa del empleo

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA
The Networking Remote Field Service Engineer (L1) is an entry level engineering role, responsible for operating in region and provides a professional remote technical support service to clients by identifying and resolving technical incidents and problems.

Through pre-emptive service incident and resolution activities, this role will restore service to clients by driving incidents to an effective resolution and ensuring all requests, process events and resolution incidents result in zero missed service level agreement (SLA) conditions.

Key responsibilities:

Maintains the support process and ensures that requests for support are handled according to the procedures.
Uses service assurance software and tools to investigate and diagnose problems, collects performance statistics and creates reports, working with users, other staff and suppliers as appropriate.
Identifies and resolves problems following agreed procedures.
Carries out agreed maintenance tasks.
Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required.
Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information.
Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions.
Prioritizes and diagnoses incidents according to agreed procedures.
Investigates causes of incidents and seeks resolution.
Escalates unresolved incidents and follows up until incident is resolved.
Provides service recovery, following resolution of incidents.
Documents and closes resolved incidents according to agreed procedures.
Maintains secure, accurate, complete, and current configuration on configuration items (CIs).
Applies tools, techniques and processes to track, log and correct information related to CIs, ensuring protection of assets and components from unauthorized change, diversion, and inappropriate use.
Remotely investigates and identifies root cause of incidents and assist with the implementation of agreed remedies and preventative measures.
Maintains knowledge of specific specialisms, provides detailed advice regarding their application.
Ensures efficient and comprehensive resolution of incidents, including ensuring that repairs are carried out by coordinating product requests, working with other team members.
Provides continuous feedback to clients and affected parties and update all systems, portals and ticketing tools as prescribed by standard operating procedures.
Identifies problems and errors prior to or when they occur.
Logs all such incidents in a timely manner with the required level of detail with all the necessary.
Cooperates with all stakeholders including client IT environments, vendors, carriers and colleagues to expedite diagnosis of errors and problems and to identify a resolution.

Knowledge, Skills and Attributes:

Ability to communicate and work across different cultures and social groups.
Ability to plan activities and projects well in advance and takes into account possible changing circumstances.
Ability to maintain a positive outlook at work.
Ability to work well in a pressurized environment.
Ability to work hard and put in longer hours when it is necessary.
Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
Ability to adapt to changing circumstances.
Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.
Entry level knowledge of vendor technologies, such as (but not limited to) Cisco, Juniper, Aruba, RiverBed etc.
Entry level knowledge on management agent concepts, redundancy concepts and remote console architecture within supported technical domain.

Academic qualifications and certifications:

Bachelor's degree or equivalent in Information Technology or Computing or related field.
Associate level certification in different Networking technologies such as (but not limited to) Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA etc.

Required experience:

Entry level experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers.
Entry level experience in technical support to clients.
Entry level experience in diagnosis and troubleshooting.
Entry level experience providing remote support in Networking technologies.
Entry level experience in relevant technology.

Workplace type: Remote Working

About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in RD to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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staff software engineer empleos en alcobendas, md

Networking Remote Field Service Engineer (L1)

Senior Electrical Engineer, Data Center

I&C Commissioning Supervisor

Principal / Lead Deployment Architect

Test Benches - Senior Engineer

Principal Geotechnical Engineer

MEP Manager

Environmental Risk Consultant

Product Manager - Percona Monitoring and Management (Remote)

Staff Engineer (worldwide remote, work anywhere)

Project Lead (UAE)

Chief Engineer

Highways Engineer

Senior/Staff UX Researcher

Lead, Software Engineering

Junior Engineer - HIghways

Senior Customer Solutions Engineer

AIOps Lead

Staff Windows Low Level C++ Engineer - Endpoint security

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