20 publicaciones de empleo destacadas de supervisor service en barcelona barcelona provincia (¡Están contratando!)

Guest Experience Agent
Mandarin Oriental Hotel Group —Barcelona, Barcelona provincia
- Jornada completa
- Español
- Inglés
- Máster
1h
Guest Experience Agent
Mandarin Oriental —Barcelona, Barcelona provincia
- Jornada completa
- Español
- Inglés
- Máster
1h
Refund Desk Supervisor
Planet —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Inglés
- Oficina
F&B Supervisor (f/m/d)
MEININGER Hotels Group —l'Hospitalet de Llobregat, Barcelona provincia
- Disponibilidad fin de semana
- Español
- Inglés
- Hotel
Solicitud rápida
Customer Service Representative (Swedish - Speaking) - On Site - TR02
Concentrix —Barcelona, Barcelona provincia
- 20.000 € al año
- Media jornada
- Ventas
- Servicio al cliente
- Inglés
Station Supervisor
Europcar —Barcelona, Barcelona provincia
- Jornada completa
- Servicio al cliente
- Liderazgo
MR PORTER BARCELONA - Restaurant Supervisor
THE ENTOURAGE GROUP —Barcelona, Barcelona provincia
- Jornada completa
- Bar de copas
- Hotel
- Liderazgo
Solicitud rápida
Amics del VHIR - Institutional call for the incorporation of Early-stage (R1) researchers
VHIR —Barcelona, Barcelona provincia
- De 19.563 € a 25.079 € al año
- Microsoft Excel
- Doctorado
- Hospital
6d
Shift Engineering
SLS —Barcelona, Barcelona provincia
- De 26.000 € a 28.000 € al año
- Jornada completa
- Inglés
- Hotel
Solicitud rápida
1d
Intern Supply Planning
Henkel —Barcelona, Barcelona provincia
- Jornada completa
- Español
- Microsoft Excel
- Inglés
Solicitud rápida
Clinical Research Associate I - Barcelona
Fortrea —Barcelona, Barcelona provincia
- Jornada completa
- Servicio al cliente
- Inglés
- Investigación
1d
Assistant General Manager
860 Hard Rock Spain —Barcelona, Barcelona provincia
- Jornada completa
- Grado
- Liderazgo
- Habilidades de comunicación
Solicitud rápida
8d
SUPERVISOR (H/M) MONTAJE INTEGRA BARCELONA
Otis —l'Hospitalet de Llobregat, Barcelona provincia
- Jornada completa
- Experiencia en electricidad
- Gestión de equipo
2d
F&B Supervisor
The Social Hub —Barcelona, Barcelona provincia
- Español
- Inglés
- Hotel
Solicitud rápida
Translation Project Coordinator
TransPerfect —Barcelona, Barcelona provincia
- Jornada completa
- Inglés
- Microsoft Office
- Project management
Solicitud rápida
Concierge - Hotel Arts Barcelona
Marriott International, Inc —Barcelona, Barcelona provincia
- Jornada completa
- Sin necesidad de experiencia
- Hotel
- Bachillerato
Camarero/a
HOSPITALITY CONNECTION BARCELONA SL —Barcelona, Barcelona provincia
- Jornada completa
- Sin necesidad de experiencia
- Hotel
- Bachillerato
Ayudante de Florista - Hotel Arts Barcelona
Marriott International, Inc —Barcelona, Barcelona provincia
- Jornada completa
- Sin necesidad de experiencia
- Hotel
- Bachillerato
Front Office Supervisor - Kimpton Vividora Barcelona
Kimpton —Barcelona, Barcelona provincia
- Inglés
- Grado
Front Office Agent - Kimpton Vividora Barcelona
Kimpton —Barcelona, Barcelona provincia
- Inglés
- Grado

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Guest Experience Agent

Mandarin Oriental Hotel Group -
Barcelona, Barcelona provincia

Solicitar ahora

Detalles del empleo

Contrato indefinido | Jornada completa
Hace 1 hora

Beneficios

Aparcamiento de bicicletas

Cualificaciones

Español
Inglés
Máster
Responsabiliad en gestiones de oficina

Descripción completa del empleo

Mandarin Oriental, Barcelona is looking for a Guest Experience Agent to join our Rooms Division team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Barcelona is an exclusive 5-star hotel located on Barcelona's Paseo de Gracia, also home to several historic modernist works and architectural gems by Gaudí.

The hotel belongs to the Mandarin Oriental Hotel Group which is an international hotel management group with more than 38 luxury hotels, resorts and residences with a worldwide presence in Asia, Europe and the Americas.

About the job

Based at Mandarin Oriental, Barcelona, within the Rooms Division Department, the Guest Experience Agent is responsible for delivering personalized and memorable guest experiences throughout the guest journey, ensuring the highest standards of luxury hospitality and service excellence. The Guest Experience Agent reports to the Guest Experience Supervisor / Front Office Manager.

As Guest Experience Agent, you will be responsible for the following duties:

Communicate guest preferences, requests, VIP amenities and special requirements to all relevant departments to ensure seamless service delivery.
Attend daily Operations Meetings and follow up on guest-related matters and service opportunities.
Ensure that Mandarin Oriental Legendary Quality Experiences, policies and procedures are understood and consistently followed.
Anticipate and identify individual guest preferences, tailoring services to create personalized experiences.
Review arrival, in-house and departure reports to anticipate guest needs and ensure smooth operations.
Establish personal contact with guests throughout their stay, both in the lobby and Food & Beverage outlets.
Escort guests to their rooms and provide a detailed orientation of room features and hotel facilities.
Respond to guest requests promptly, proactively and professionally, ensuring complete satisfaction.
Maintain an active presence in the lobby, engaging with guests and providing assistance whenever required.
Participate in hotel site inspections and familiarization trips as requested.
Support Concierge operations whenever necessary.
Handle guest feedback, concerns and service recovery situations with empathy and professionalism.
Perform any other reasonable duties as assigned by management.

As Guest Experience Agent, we expect from you:

Strong interpersonal, communication and guest engagement skills.
Exceptional attention to detail and passion for luxury hospitality.
Excellent problem-solving abilities and service recovery skills.
Highly responsible, reliable and proactive attitude.
Ability to work under pressure in a fast-paced environment.
Excellent organizational and multitasking skills.
Ability to work cohesively within a multicultural team environment.
Strong focus on guest satisfaction while remaining calm, professional and courteous.
Previous experience in Front Office, Guest Relations or Luxury Hospitality is preferred.
Excellent knowledge of hotel operations and guest service standards.
Fluency in English and Spanish is required; additional languages are an asset.
Computer literacy and familiarity with hotel property management systems.

Our commitment to you

Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
MOstay. As a member of the #MOfamily, you can stay with us wherever you go in the world through our complimentary stays and special staff rates programme.
Health & Colleague Wellness. A variety of health benefits and wellness programmes are offered to all our colleagues globally.

Benefits

We have a Canteen with a different menu every week, so you can eat during your work shift.
We have a learning platform where you can be trained in the courses you are interested in.
Our laundry team will provide you with a clean and ironed uniform whenever you need it.
Our working environment at the hotel is young, fun and multicultural.
Complimentary stays and special staff rates.
You can have a tea or coffee whenever you want in our Coffee Corner.
Be part of a company with worldwide recognition.
Join a team with a passion for service and luxury.
Electric scooter parking and bicycle parking facilities available.
Staff parties and team-building activities throughout the year.
Opportunities for growth and career development within Mandarin Oriental Hotel Group.
Free weekly physiotherapy sessions.
Enjoy your birthday off to celebrate however you wish.

Mandarin Oriental is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all colleagues.

We’re Fans. Are you?

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About the job

As Guest Experience Agent, you will be responsible for the following duties:

As Guest Experience Agent, we expect from you:

Our commitment to you

Benefits

We’re Fans. Are you?

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