20 publicaciones de empleo destacadas de higher education en madrid, md (¡Están contratando!)

Customer Experience Agent
Hellotickets —Madrid, Madrid provincia
- Todos los fines de semana
- Teletrabajo
- Español
- Google Suite
- Servicio al cliente
- Teletrabajo opcional
2h
Senior Consultant – EU Education and Training Policy – EU Consulting (research and programme implementation role)
ICF —Madrid, Madrid provincia
- Jornada completa
- Inglés
- Investigación
- Oficina
LMS Technology Product Owner
Roche —Madrid, Madrid provincia
- Jornada completa
- Informática
- Máster
- Grado
3h
Service Support and Control
Linet Group —Las Rozas de Madrid, Madrid provincia
- Jornada completa
- Español
- Inglés
- Microsoft Office
5d
Future Talent Traineeship Programme - Madrid
Tesla —Fuenlabrada, Madrid provincia
- Disponibilidad fin de semana
- Español
- Ventas
- Inglés
TechOps IT Analyst EMEA
Elanco —Madrid, Madrid provincia
- De 46.900 € a 78.100 € al año
- Jornada completa
- Español
- Informática
- Inglés
Operations Controller TM (f/m/d)
Axpo Group —Madrid, Madrid provincia
- Media jornada
- Trabajo híbrido
- Inglés
- Oficina
Senior Project Manager
SIX Group AG —Madrid, Madrid provincia
- Teletrabajo
- Inglés
- Grado
- Agile
English Teacher
Kids&Us —Madrid, Madrid provincia
- Inglés
- Enseñanza
- Gestión del tiempo
Solicitud rápida
Accounting Consultant (French Law)
BIP - Business Integration Partners —Madrid, Madrid provincia
- Jornada completa
- Español
- Microsoft Excel
- Inglés
Business Consultant
London Stock Exchange Group —Salamanca-Madrid, Madrid provincia
- Jornada completa
- Habilidades de comunicación
CoC Manager Western Europe and Americas
SGS —Madrid, Madrid provincia
- Jornada completa
- Teletrabajo
- Inglés
- Oficina
- Habilidades de presentación
Solicitud rápida
8d
Senior Analyst - Global Product
SCH Banco Santander, S.A. —Boadilla del Monte, Madrid provincia
- Jornada completa
- Oracle
- Habilidades de análisis
- Habilidades de presentación
- Abono gimnasio
- Seguro de vida
Inside Sales Representative
Cencora —Madrid, Madrid provincia
- Jornada completa
- CRM software
- Español
- Salesforce
Director of Enrollment Management
Silicon HR —Madrid, Madrid provincia
- Jornada completa
- CRM software
- Español
- Ventas
Solicitud rápida
Fashion Communications Officer Temporary
Primark —Madrid, Madrid provincia
- Marketing
QA Analyst
Hivebrite —Madrid, Madrid provincia
- Inglés
- Agile
- Inteligencia artificial
- Seguro dental
- Seguro oftalmológico
Business Development Manager, (Hybrid)
Transaction Network Services —Madrid, Madrid provincia
- Jornada completa
- Español
- Ventas
- Inglés
English Teacher Kids&Us Carabanchel Oporto
Kids&Us —Madrid, Madrid provincia
- De 500 € a 600 € al mes
- Español
- Inglés
- Enseñanza
Solicitud rápida
Enterprise Solutions Consultant II
Halliburton —Madrid, Madrid provincia
- Media jornada
- Ventas
- Marketing
13d

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Customer Experience Agent

Hellotickets -
Madrid, Madrid provincia

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Detalles del empleo

Hace 2 horas

Beneficios

Teletrabajo opcional

Cualificaciones

Español
Google Suite
Google Docs
Servicio al cliente
Inglés
Zendesk
Requisitos comerciales
Habilidades de comunicación

Descripción completa del empleo

The Role

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment? We're looking for a Customer Experience Agent to join our team and ensure that every customer interaction is handled with care, efficiency, and professionalism.

In this role, you’ll be the first point of contact for our customers, helping to resolve their inquiries, manage ticket-related issues, and ensure a seamless experience. If you're a proactive problem-solver with strong communication skills, we’d love to hear from you!

What You’ll Be Doing:

Customer Support & Issue Resolution

Handle customer inquiries and resolve service-related issues efficiently.
Identify the cause of problems, provide clear solutions, and follow up to ensure resolution.

Ticket Management

Coordinate with our ticket providers to resolve any issues.
Deliver tickets manually when necessary to ensure a smooth customer experience.

Customer Happiness & Brand Reputation

Engage with customers via email and chat, ensuring a positive and supportive experience.
Assist in managing our online reputation, responding to feedback professionally and proactively.

What You Need to Succeed:

Education:

A higher education degree is required.

Experience & Skills:

Minimum 2 years of experience in a customer service role.
Familiarity with online tools such as Zendesk is a plus.
Proficiency in Google Suite (Gmail, Google Docs, Sheets, etc.).

Language & Communication:

High level of English & Spanish, with strong grammar skills.
Excellent interpersonal and communication skills, with a customer-focused approach.
Ability to demonstrate empathy and handle customer concerns professionally.

Problem-Solving & Attention to Detail:

Strong problem-solving skills, with the ability to troubleshoot and resolve customer issues effectively.
High attention to detail, ensuring accuracy in communication and ticket processing.

Working Conditions:

Schedule:

37.5 hours per week
5 days a week, including Saturdays and Sundays
Rotating shifts (9:30 AM – 6 PM / 5 PM – 1:30 AM)

Contract Type:

6-month contract with the possibility of extension.

Start Date:

Immediate availability required.

Note: "This is a fully remote position; however, the candidate must be based in Spain to ensure compliance with local financial regulations and business requirements."

Why you'll love working with us:

Remote Work in Spain : Work from anywhere in Spain, with flexibility to suit your needs.
Be part of a dynamic and supportive customer service team
Co-Working Spaces: Prefer an office? Enjoy access to our co-working spaces in Madrid and Barcelona—furry friends welcome!
Hellotickets Credit : Receive €200 annually to enjoy Hellotickets events and experiences.

About us:

Hellotickets is a leading global platform and passionate provider of travel experiences, tours and activities, helping explorers find their way to more wonder in the world.

Founded in 2017 by industry veterans Jorge Díaz Largo and Alberto Martinez, the brand is built on the belief that travel experiences and the emotions they inspire result in lives lived more fully, lives lived large. And living large is what we all should do.

Resolutely focused on the live large experience, Hellotickets is based on a 4-day workweek and full remote model, with a team of 90 employees living around the world.

Hellotickets is supported by early stage growth experts including Chris Colbert, Former Managing Director of the Harvard Innovation Labs, Pillar VC, a top U.S. venture capital firm, and Techstars, one of the biggest success accelerators in the world.

We are proud to have an inclusive workplace environment that will foster your development regardless of gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.

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Refina tu búsqueda

higher education empleos en madrid, md

Customer Experience Agent

Senior Consultant – EU Education and Training Policy – EU Consulting (research and programme implementation role)

LMS Technology Product Owner

Service Support and Control

Future Talent Traineeship Programme - Madrid

TechOps IT Analyst EMEA

Operations Controller TM (f/m/d)

Senior Project Manager

English Teacher

Accounting Consultant (French Law)

Business Consultant

CoC Manager Western Europe and Americas

Senior Analyst - Global Product

Inside Sales Representative

Director of Enrollment Management

Fashion Communications Officer Temporary

QA Analyst

Business Development Manager, (Hybrid)

English Teacher Kids&Us Carabanchel Oporto

Enterprise Solutions Consultant II

Quiero recibir la alerta de empleo más reciente de higher education en madrid, md

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The Role

What You’ll Be Doing:

Customer Support & Issue Resolution

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Working Conditions:

Why you'll love working with us:

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