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Head of Spanish Residency & Immigration Services

Autónomo ARALOVA Elena
En remoto

Solicitud rápida

Detalles del empleo

Contrato indefinido
Hace 1 día

Cualificaciones

Español
Servicio al cliente

Descripción completa del empleo

### Requirements:

* At least 2 years of hands-on experience with Spanish residence permit applications

* Experience with Digital Nomad residence permit applications

* Strong skills in handling Spanish residence permit documentation

* Personal experience in preparing and submitting documents for Spanish residence permits

* Experience in managing customer service

* Experience in building and optimizing processes

* Ability to work with analytics

* Systematic thinking and the ability to make quick decisions in critical situations

* Knowledge and monitoring of changes in Spanish immigration legislation related to obtaining residence permits

* Fluency in Russian

* Knowledge of Spanish is an advantage

### Conditions:

* Fully remote work format

* Schedule: Monday–Friday, 9:00 AM–6:00 PM

* No bureaucracy and fast decision-making

* Reporting directly to the Operations Director

### Key Responsibilities:

* Managing the client support department for obtaining Spanish residence permits.

* Organizing the full client journey: from collecting documents for a residence permit to obtaining the final Spanish residence permit.

* Preparing an individual residence permit case for each client and their family members (depending on the case).

* Overseeing the preparation of the complete set of documents: forms, applications, translations, apostilles, and other required documents.

* Coordinating the submission of residence permit applications and further interaction with the relevant government and consular authorities.

* Monitoring application processing timelines, requests for additional documents, renewals, and changes in residence permit status.

* Liaising with Spanish immigration specialists, translators, and other external partners.

* Managing department employees: assigning clients and tasks, monitoring workload, deadlines, and the quality of Spanish residence permit support.

* Developing and standardizing internal processes, employee KPIs, instructions, checklists, a system for regular audits of consultations and client correspondence, and department operating procedures.

* Monitoring the quality of customer service and resolving complex or non-standard client cases, analyzing the reasons for and errors leading to Spanish residence permit refusals.

* Monitoring changes in Spanish immigration legislation and promptly updating internal procedures.

* Maintaining department reports: number of clients, case processing stages, timelines, results, and employee performance.

* Ensuring the collection of final payments from clients upon receipt of the completed residence permit package.

* Ensuring the confidentiality of personal data and client documentation.

Job Overview

Spain residence permit processing agency.
We are seeking a dynamic and highly organized Head of Residence Permit Processing to lead our team responsible for managing and streamlining the residence permit application process. In this pivotal role, you will oversee the entire workflow, ensuring compliance with immigration regulations, maintaining high standards of quality assurance, and delivering exceptional service to applicants. Your leadership will drive efficiency, accuracy, and transparency across all stages of residence permit processing, contributing to a seamless experience for clients and stakeholders alike.

Job Type: Permanent

Work Location: Remote

Solicitud rápida

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