18 publicaciones de empleo destacadas de commerce practice lead en barcelona, ct (¡Están contratando!)

Refund Desk Supervisor
Planet —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Inglés
- Oficina
Principal Product Manager - Data Platform
FYUL —Barcelona, Barcelona provincia
- Trabajo híbrido
- Microsoft Excel
- Inglés
Solicitud rápida
10d
Senior Product Designer
Wallapop —Barcelona, Barcelona provincia
- Trabajo híbrido
- Español
- Inglés
- Oficina
- Programa de recomendación
Solicitud rápida
SDOPS Manager (Hybrid)
eDreams ODIGEO —Barcelona, Barcelona provincia
- Inglés
- Oficina
- Desarrollo de software
SEM Performance Manager
eDreams ODIGEO —Barcelona, Barcelona provincia
- Inglés
- Oficina
- Liderazgo
Manager - Salesforce Marketing Cloud Development
MAP —Barcelona, Barcelona provincia
- Inglés
- Oficina
- SQL
Solicitud rápida
Technical Support Intern – Barcelona
Flowbox —Barcelona, Barcelona provincia
- Sin necesidad de experiencia
- Inglés
- Oficina
Aftersales Documentation Specialist
Stark Future —Sant Boi de Llobregat, Barcelona provincia
- Disponibilidad fin de semana
- Máster
- Inteligencia artificial
- Liderazgo
Digital Product Manager
Stark Future —Sant Boi de Llobregat, Barcelona provincia
- Disponibilidad fin de semana
- Inglés
- Desarrollo de software
- IT
Senior Ecommerce Growth Strategist
Common Thread Collective —Barcelona, Barcelona provincia
- Inglés
- Habilidades de comunicación
Engineering Manager — Web
Stark Future —Sant Boi de Llobregat, Barcelona provincia
- Disponibilidad fin de semana
- DevOps
- Sistemas ERP
- Inglés
Principal, Software Architect
Schneider Electric —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Azure
- DevOps
- Sistemas ERP
- Días de asuntos propios
- Teletrabajo opcional
Software Engineer
easyJet —Barcelona, Barcelona provincia
- Jornada completa
- JavaScript
- Plan de pensiones
Senior Software Engineer
easyJet —Barcelona, Barcelona provincia
- Jornada completa
- JavaScript
- Agile
- Plan de pensiones
Senior Data Engineer
Wunderman Thompson MAP —Barcelona, Barcelona provincia
- Azure
- Oficina
- SQL
Principal Software Engineer
easyJet —Barcelona, Barcelona provincia
- Jornada completa
- SQL
- AWS
- Desarrollo de software
- Plan de pensiones
Senior Network & Edge Security Engineer
dLocal —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Azure
- DevOps
- Inglés
Solicitud rápida
13d
Paid Search Team Leader
Avis Budget Group —Barcelona, Barcelona provincia
- De 40.000 € a 45.000 € al mes
- Jornada completa
- Trabajo híbrido
- Inglés
- Oficina
- SQL
- Seguro de vida
Solicitud rápida
6h

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Refund Desk Supervisor

Planet -
Barcelona, Barcelona provincia

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Detalles del empleo

Jornada completa

Cualificaciones

Español
Inglés
Servicios financieros

Descripción completa del empleo

remote type

Onsite

locations

Barcelona - Spain

time type

Full time

posted on

Posted 30+ Days Ago

job requisition id

JR11261

About Planet

Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.

We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.

Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.

Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.

Role Overview:

Team Management: lead, coordinate, and oversee the daily activities of a multicultural team, ensuring effective workflow and operational continuity.
Operational & Service Quality Responsibilities: supervise the correct execution of refund transactions and provide guidance when staff require escalation support.
Customer Interaction: deliver refund services and 1st‑level support directly to tourists, maintaining professionalism and adherence to current procedures.

What you will do:

Create and manage the team’s shift schedules, guaranteeing optimal coverage and efficient task distribution.
Act as the team’s primary point of contact, providing direction, clarifying procedures, and ensuring alignment with company priorities.
Monitor team performance through KPIs, feedback, and daily observation, identifying development needs and coaching individuals for improvement.
Ensure full compliance with internal procedures, security standards, cash‑handling rules, and company communications.
Encourage teamwork, accountability, and a positive working environment, promoting Planet’s values and customer‑centric culture.
Ensure the team delivers a consistently high‑quality customer experience, addressing concerns proactively and reinforcing best practices.
Identify operational gaps, inefficiencies, or recurring issues; propose solutions, discuss them with your manager, and implement approved improvements.
Assist in training new team members, ensuring they understand procedures, service expectations, and quality standards.
When needed, deliver refund services and 1st‑level support directly to tourists, maintaining professionalism and adherence to current procedures.

Who you are:

Minimum 3 year of experience in a similar role within finance, hospitality, luxury retail, or another customer‑service‑oriented environment.
Proven experience managing multicultural teams, with the ability to motivate, guide, and support diverse profiles.
Strong knowledge of cash‑handling procedures and operational compliance.
Fluent in English and Spanish, both spoken and written.

What you will need to bring to Planet:

Excellent communication and interpersonal skills, with the ability to adapt to different personalities and cultural backgrounds.
Strong customer‑facing abilities, demonstrating empathy, professionalism, and service orientation.
Reliability, accountability, and a hands‑on, proactive mindset.
A team‑player attitude, combined with the confidence to lead by example and drive continuous improvement.

Why Planet:

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.

At Planet, we embrace a hybrid work model, with three days a week in the office.

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.

About Us

Company Background

Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners.

Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first.

With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.

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commerce practice lead empleos en barcelona, ct

Refund Desk Supervisor

Principal Product Manager - Data Platform

Senior Product Designer

SDOPS Manager (Hybrid)

SEM Performance Manager

Manager - Salesforce Marketing Cloud Development

Technical Support Intern – Barcelona

Aftersales Documentation Specialist

Digital Product Manager

Senior Ecommerce Growth Strategist

Engineering Manager — Web

Principal, Software Architect

Software Engineer

Senior Software Engineer

Senior Data Engineer

Principal Software Engineer

Senior Network & Edge Security Engineer

Paid Search Team Leader

Quiero recibir la alerta de empleo más reciente de commerce practice lead en barcelona, ct

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