20 publicaciones de empleo destacadas de customer care specialist en parla, md (¡Están contratando!)

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- Jornada completa
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Sales Application Specialist Hemostasis

Werfen -
Madrid, Madrid provincia

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Detalles del empleo

Jornada completa
Hace 17 horas

Cualificaciones

Doctorado
Ventas
SAS
Inglés
Grado
Marketing

Descripción completa del empleo

Job Information

Number

WEBWW-2026-000071

Job function

Sales

Job type

Full-time

Location

Madrid

Country

Spain

About the Position

Introduction

Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. We operate directly in 30 countries, and in more than 100 territories through distributors. Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong.

Overview

Job Summary

The Sales Application Specialist (SAS) Hemostasis is a mixed figure including both sales and technical responsibilities, being his/her main job tasks to actively promote and sell our products and solutions while keeping a good track on the technical status of the instrumentation park, reagent stocks and IT solutions. He/she will have special focus on the Central Lab and Hematology departments of the Hospitals.

The SAS Hemostasis will provide our customers with solutions that adapt to their changing needs, creating a relationship of trust that will bring value to our customers and the Company in the medium and long term.

Responsibilities

Key Accountabilities

Achieve sales and commercial targets established by the Company.
Provides application support.
Supports laboratory organization improvement by technical advice and solution offering.
Encourages cross-selling by providing product information and introducing cost/efficiency balanced tailored techniques.
Be able to present our products and concepts to institutions, end-user groups, clinicians, and expert groups.
Create a network of trust within the organization and organizes other colleagues in field visits.
Coordination skills to organize instrument installations interacting with the different departments involved (Logistics, Technical Service, Marketing...), as well as to perform product and service demonstrations.
Can keep the training level of our user’s instruments and reagents and manage appropriate documentation.
Be a team player that works together with the KAM and Business Unit in the management of opportunities and risks.
Has a global point of view that allows him/her to check the service level offered by the different departments of the Company assigned centers, therefore reducing the risk of complaints.
Provides troubleshooting for technical enquiries.
Solves product incidents at technical level in coordination with HelpLine, Technical Service and Product Managers.
Tender management (specification and profitability analysis, preparation of the necessary documentation, litigation support).
Provides first level (remote and/or on-site) of technical support to customer accounts regarding the products, applications and operations, assisting them with the integration of systems in their laboratories.
Ensures the Compliance with Ethical Code.

Networking/Key relationships

Key Account Manager
SAS Manager / Area Manager
Business Unit (Business Unit Manager, Product Managers)
Technical Support Team (Field Service Engineer, Helpline, Service Area Manager)
IT Operations Team
Logistics (Customer Service)
Contracting Department
Quality Assurance / Regulatory Affairs

Qualifications

Minimum Knowledge & Experience required for the position:

Education:
Bachelor’s Degree in Life Sciences or related discipline.
PhD valuable
Experience:
Experience in sales and/or marketing within the IVD will be considered.
Experience in Hematology, Hemostasis and/or Blood Bank will be a plus.
Additional Skills/Knowledge:
Comprehensive knowledge in life sciences.
Language: Fluent English

Skills & Capabilities:

The ideal candidate for this position will exhibit the following skills and competencies:

Focus on results and the customer.
Flexibility, reliability, adaptability to the changes, anticipation.
Self-control, discipline and monitoring of guidelines.
Listen and communicate clearly, assertiveness.
Team and individual work capability.
Market and product knowledge.
Sales and influence skills.
Establishes relations with customers based on trust and confidence.
Self-training capacity.

Travel requirements:

Daily work Center Area (Madrid & Castilla La Mancha)
Up to 30-40% of time

If you are interested in constantly learning and being challenged on a daily basis, we encourage you to submit your resume or CV.

Werfen appreciates and values diversity. We are an Equal Opportunity/Affirmative Action Employer M/F/D/V.

www.werfen.com

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