IT STARTS HERE
Santander ( www.santander.com ) is evolving from a global, high-impact brand into a technology-driven organization , and our people are at the heart of this journey. Together , we are driving a customer-centric transformation that values bold thinking, innovation , and the courage to challenge what’s possible.
This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference .
Our mission is to contribute to help more people and businesses prosper . We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
Open Digital Services is the software development company of Santander Group powering the next generation of banks by creating innovative banking products and implementing them in collaboration with Santander Group Affiliates. Santander Group is one of the world's largest financial institutions and the Eurozone's leader, we're committed to being the best Digital Bank with Branches in the industry.
Our mission at ODS is to design and support an advanced digital and omnichannel platform, ensuring the best customer experience using cutting-edge technology. Openbank, our flagship partner, is where we develop our most advanced concepts first. Be part of our Best-in-Class team and help us create unique value for our customers!
THE DIFFERENCE YOU MAKE
Open Digital Services is looking for an Business Analyst based out of Madrid.
We are looking for a motivated and detail-oriented Business Analyst to support the development and delivery of transactional servicing journeys across assisted banking channels, including Contact Centers, Chat platforms, and Branch networks. The Business Analyst will help define, document, and validate customer and agent journeys covering the full lifecycle of Everyday Banking products, including current accounts, deposits, cards, loans, and payments. The role will act as a bridge between business stakeholders, country teams, operations, UX, and technology teams to ensure product requirements are clearly understood and successfully delivered. The successful candidate will contribute to the evolution of a Global Customer Assisted Channels (CCAA) product that is deployed across multiple geographies, supporting the creation of standardized capabilities while accommodating local business requirements.
We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:
Translate business requirements into structured functional specifications, user stories, and acceptance criteria.
Support the design and optimization of end-to-end customer and agent journeys across the product lifecycle.
Collaborate with cross-functional and market teams to ensure alignment and effective delivery.
Contribute to solution validation, testing (UAT), and issue tracking throughout delivery cycles.
Maintain high-quality documentation and support product governance, rollout, and decision-making activities.
WHAT YOU’LL BRING
Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organization. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.
The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Professional Experience
3-5 years of experience in Business Analysis, Product Management support, Process Analysis, Consulting, or Banking Operations. (Required)
Strong analytical and problem-solving skills. (Required)
Ability to document business requirements and process flows clearly and accurately. (Required)
Excellent communication and stakeholder management skills. (Required)
Strong attention to detail and organizational skills. (Required)
Education
Bachelor's degree in Business Administration, Economics, Engineering, Information Systems, Finance, or a related field. (Required)
Language
Hard Skills
Experience in retail banking or financial services. (Preferred)
Knowledge of Everyday Banking porducts, including accounts, deposits, cards, loans and payments. (Required)
Familiarity with customer servicing processes in either Assisted or Digital Channels. (Required)
Experience working with Agile delivery methodologies. (Preferred)
Knowledge of tools such as Jira, Confluence, Figma. (Required)
Experience working in international or multi-market environments. (Preferred)
Soft Skills
WE VALUE YOUR IMPACT
Your contribution matters , and it’s recognized. You can expect a fair, competitive reward package that reflects the impact you create and the value you deliver. But we know rewards go beyond numbers.
We offer more than just a paycheck— our benefits are designed to support your life, your goals and your well-being, now and into the future.
Your health is our priority. Through BeHealthy, our global wellness programme, we promote Holistic wellbeing
We know family is everything . That’s why we offer parental leave, childcare support and family-friendly programmes tailored to each life stage.
We’re enable our teams to go beyond through global opportunities and broad career paths.
We believe in the power of helping . You can dedicate part of your working hours to volunteering.
We’re here to keep you motivated , help you reach your goals, and celebrate your progress, every step of the way.
Open Digital Services is an equal opportunity employer. All applicants will be considered as equal without paying attention to gender identity, sexual orientation, ethnicity, religion, age, political orientation, union membership nor disability status.
We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build.
The personal data you provide as well as any data generated during the selection process are confidential and will be processed by Open Digital Services, S.L. / Open Bank, S.A. with registered office at Avenida de Cantabria, n/n, 28660 Boadilla del Monte (Madrid), for the sole purpose of managing your participation in the selection processes and, where appropriate, to formalise your recruitment.
For further information about your rights and data protection, please read the Openbank Privacy Policy applicable to this type of data processing here
WHAT TO DO NEXT
If this sounds like a role you are interested in, then please apply.
READY TO TAKE THE NEXT STEP IN YOUR JOURNEY?
