Arlo Europe, part of Verisure, is seeking highly analytical and curious Customer Experience & Product Operations Analyst to turn customer interaction data into actionable insights that improve product performance, digital journeys, and overall customer experience
The company’s success depends on its people, and it invests in them every day. Working with Verisure is being part of an industry leading world-class company that has a strong entrepreneurial spirit.
Verisure is the leading provider of monitored security solutions in Europe and Latin America. In 2019, we formed a strategic partnership with Arlo, a world leader in connected cameras. Verisure acquired all rights to Arlo’s European business, in particular, the exclusive distribution rights for Arlo branded camera products for all sales channels in Europe, including e-commerce and retail. Additionally, Verisure entered into a supply agreement with Arlo whereby we get access to the full portfolio and past and future innovation stream of Arlo camera products to sell through the Verisure direct or partner channels across all our countries.
Today, Verisure does not focus on e-commerce and retail channels. Instead, we drive our core go to market channels: direct field sales, Alliances, and telesales. The acquisition of Arlo Europe gives us a strong leadership position in these two emerging and important channels for our business. This transaction has strategic importance. Camera led subscription services building on surveillance versus professionally monitored security are now creating attractive incremental growth opportunities.
Arlo Europe is a division that is the leader on the Smart Home Market in Europe. We provide peace of mind to our customers for them to have total control over the protection of the things and ones they love. Pioneering, professional grade technology and industry leading AI allows our customers to stay connected to their property from wherever they are, so they can rest easy knowing everything is safe and secure. Whether it’s keeping an eye on packages, checking the wellbeing of family or deterring and preventing unwelcome visitors, Arlo prides itself on giving customers the most accurate view on what’s going on when they are away.
This role sits at the intersection of data analytics, product operations, and customer experience strategy. You will leverage data from multiple sources (customer interactions, digital behavior, and feedback) to identify patterns, uncover root causes, and inform decision-making across Product, Engineering, and Operations teams.
This is not a customer service role. It is a data-driven, insight-focused position aimed at understanding why things happen and driving meaningful improvements.
1. Data Analysis & Insight Generation
Analyze customer data across systems (CRM, feedback tools, web analytics) to identify:
Help to build and mantain dashboards and performance tracking
Conduct deep-dive analyses during:
Product issues or incidents
Customer experience drops
Unexpected volume increases
Translate data into clear insights and actionable recommendations
2. Digital Journey & Self-Service Analytics
Analyze customer behavior
Identify friction points in customer journeys (e.g. failed searches, drop-offs)
Monitor and optimize digital support performance metrics
3. Product Launch & Monitoring Support
Support new product and service launches by:
Monitor post-launch performance and identify early signals of potential issues
Support testing activities (UAT) from a data validation and customer impact perspective
4. Data Quality & Continuous Improvement
Improve data structures including:
Contribute to building a scalable and reliable analytics framework
Identify opportunities to enhance data accuracy and usability
Impact of the Role
Improve customer experience through customer-driven insights
Identify and address root causes of customer friction
Enable data-driven product and operational decisions
Enhance scalability of customer experience through digital optimization
Location
Permanent hire based in Madrid (Pozuelo), Spain – hybrid working model.
Reports and organization structure
Direct reporting line into our Head of Operations & Supply Chain, Arlo Europe.
Experience and Qualifications
2–5 years of experience in:
Strong analytical and problem-solving skills
Advanced Excel and/or experience with:
Experience working with large datasets and translating them into insights
Familiarity with tools such as Google Analytics or similar platforms is a plus
Ability to communicate insights clearly to non-technical stakeholders
Preferred Backgrounds
Core Competencies
Structured thinking and problem solving
Curiosity and attention to detail
Data storytelling and communication
Ownership and proactivity
Ability to work in cross-functional environments
Passionate in Everything We Do: Our people have a sense of energy that is unmistakable, one that drives us to delight our customers and focus on creating impact quickly.
Committed to Making a Difference: When we say we will do something; we deliver with excellence. We are accountable, focused and operate with discipline.
Always Innovating: We believe that Innovation can be big or small; it’s a continuous state of mind that inspires us to think differently and always make things better. We are risk takers and we learn continuously.
Winning as a Team: Our people know that by leveraging one another’s strengths, investing in and developing our team’s capability and by collaborating well, we will win.
With Trust & Responsibility: Operating with integrity is core to our success. We are humble, honest and value deep mastery and expertise. We do the right thing, always.
Diversity & Inclusion
Verisure is an equal opportunities employer. We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help. At Verisure, we are committed to fostering a diverse and inclusive workplace, recognising that diversity of thought and background only makes our teams stronger and more innovative. We reject all forms of discrimination and bias, and we believe in access to opportunities for everyone, regardless of gender, age, disability status, race, sexual orientation, or any other status.
We Are People Who Protect People
We are the leading provider of professionally monitored alarms for residential households and small businesses in Europe.
Peace of mind for families and small businesses
We believe it is a human right to feel safe and secure. We now protect more than 5 million families and small businesses. Our service includes 24/7 monitoring, expert verification and response, customer care, service and maintenance services, and professional technical support. As well as protecting against intrusion, we protect against fire, attack, theft, life-threatening emergencies and other hazards. Verisure people are dedicated and committed and provide what we believe is the best customer service in the industry.
Leading across a broad footprint
We are the leading provider of residential and small business monitored alarms in Europe. We operate in 17 countries across Europe and Latin America. Our business is driven by organic growth, based on our differentiated business model. We attract high quality customers. We work hard to ensure that our customers are happy. This contributes to an industry leading level of attrition and a long customer lifetime.
A technology-enabled human services company
Our 26,000 team-mates are the foundation of our company. Our business model combines technology and human expertise to protect people. We are a human services company. More than 80% of our colleagues interact with customers every day. This connection provides the insight that inspires our innovation. These insights are a source of advantage. We leverage these insights with the significant investment we make into product and service innovation. The close customer contact also fuels the pride which drives engagement.
35 years of experience – and many more to come
We have been protecting what matters most since 1988. Over that time, we have expanded beyond our roots in the Nordics and Spain. We now serve most of Europe and have also established a strong presence in Latin America. In 2017, to evolve our operating model, strategic innovation, operational excellence and access to talent, we opened our new Group headquarters in Geneva, Switzerland. In 2019, we formed a strategic partnership with Arlo, a world leader in connected cameras. Verisure acquired all rights to Arlo’s European business. This allows us to offer connected camera services in Europe as a complement to our professionally monitored security service. It also allows us to access new go-to-market opportunities in retail and e-commerce.
