Innovation starts from the heart. At Edwards Lifesciences, we’re dedicated to developing ground-breaking technologies with a genuine impact on patients’ lives. At the core of this commitment is our investment in cutting-edge information technology. This supports our innovation and collaboration on a global scale, enabling our diverse teams to optimize both efficiency and success. As part of our IT team, your expertise and commitment will help facilitate our patient-focused mission by developing and enhancing technological solutions.
How you will make an Impact:
Provide on-site IT related Hardware support to assist in the installation, integration and maintenance of computing devices.
Troubleshoot and repair hardware and/or software for desktops, laptops, peripheral equipment and other IT related hardware (Tier 2/3)
Configure and manage customer workstation, portable computing devices and peripherals (Following defined imaging and deployment processes)
Perform daily support (moves, adds, changes, etc.) for desktops, laptops, peripheral equipment and other IT related hardware (ex. VOIP Phones, A/V support as applicable for your region, etc.)
Define Lifecycle upgrade requirements and other IT project support needs involving IT Technicians/Technologists
Training users in various situations, educating them regarding use of hardware, its software and related systems. Training would be brief, one-on-one, small group, ad-hoc and hands on "How-to" instructions
Manage installation of desktops, laptops, peripheral equipment and other IT related hardware
Create image and defined deployment processes for managing work stations, portable computing devices and peripherals (aligning to Global standards with regional adjustments per regulations)
Coordinate activities with third party vendors as needed (Order fulfillment, Warrantees, Project Needs, Vendor relations / feedback, and so forth)
Assist the business with defining tablet and mobile device solutions to meet operational / business needs (aligned with global IT)
Define / audit standard tools and process for managing assets physically and electronically
Manage priorities based on Service requests and incident tickets while regularly updating tickets to reflect work performed
Provide appropriate visibility of costs related to service requests and comply to approval requirements
Manage assets including physical and electronic identification and control; assist in answering Help Desk Calls from Users on an as needed basis; Assist the business with tablet and mobile device support to meet operational / business needs
Perform lifecycle upgrades and projects as directed
What you will need (Required)
Associate's Degree or equivalent in or technical degree/certificate in related discipline
5 years of work experience including IT hardware/software experience
Strong customer service focused skills
Effective cable management skills to maintain organized work stations and data closets
What else we look for (Preferred)
Bachelor's Degree or Equivalent in in computer sciences, information systems or related field Preferred
Ability to manage users and PC's using Active Directory required
Proficient in Microsoft suite of applications (Windows 2008 and Windows 2012 server, Windows 7, Microsoft Office and Outlook)
Ability to perform IT hardware and software diagnostics and repairs (Laptops, desk tops, mobile computing devices, peripherals, IP Phones, handheld scanners, etc.)
Ability to configure, use and maintain CISCO IP Phones
Ability to adapt and learn new technologies as needed
Strong written and verbal skills required
Problem Solving skills including Trouble shooting techniques
Strong organization and time management skills required
High level of professionalism during interactions with customers and vendors
Using PC Images to configure computers for deployment / redeployment
Experience with platforms and applications (e.g, Microsoft Office Suite, Microsoft Outlook/Office365, Internet Explorer, Windows 7, Active Directory, Virtual Private Network (VPN), MobilePASS (one-time password software authentication solution for VPN access)
Experience using Help Desk ticketing software to manage service tickets
Strong written and verbal communication, interpersonal, and relationship building skills
Strong problem solving and troubleshooting techniques
Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control
What is it like to work at Edwards Lifesciences in Spain?
As a global leader in patient-focused medical innovations, we offer rewarding opportunities and exciting challenges in a truly international, dynamic and friendly work environment.
We are committed to fostering a diverse and inclusive work environment where all employees can grow, personally and professionally. To achieve this, we offer on-the-job development, training opportunities and the support and guidance provided by dedicated employee groups (the Edwards Network of Women, Edwards Foundation charity team, sustainability activities, and others).
Edwards Lifesciences in Spain also offers the following benefits:
Competitive Compensation and Benefits package
Flexible working hours, remote working
Pension plan
Life Insurance
Medical plan
Meal Vouchers
Service Awards
Enhanced Leave benefits
Employee Stock Purchase Programme
Employee Assistance Programme
ComprehensiveWellness programme including gym membership reimbursement, fresh fruit in theoffice, yoga lessons, subsidized massages, mindfulness sessions, educational events, charity activities and much more.
Benefits are regulated by an internal policy which contains the full details regarding the entitlement and conditions for the benefits. Benefits policy and components may vary by location.
