20 publicaciones de empleo destacadas de remote customer service spain en barcelona, ct (¡Están contratando!)

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Solution Architect – Salesforce Marketing Cloud, Data Cloud & CRM | Manager
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Werfen —Barcelona, Barcelona provincia
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Third Party Risk Management Team Lead (m/f/d)
Allianz —Barcelona, Barcelona provincia
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1d
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Kayzen —Barcelona, Barcelona provincia
- Teletrabajo
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SCM-PltP Application Consultant
Giesecke+Devrient —El Prat de Llobregat, Barcelona provincia
- Jornada completa
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Account Manager, Omya Performance Polymer Distribution
Omya Performance Polymer Distribution Spain, SLU —Barcelona, Barcelona provincia
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Field Application Engineer (m/f/d) as independent contractor
AMETEK, Inc. —Barcelona, Barcelona provincia
- De 40.000 € a 50.000 € al año
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(Senior) Inhouse Consultant (m/f/d) - Lead to Cash (L2C)
TecAlliance —Barcelona, Barcelona provincia
- Media jornada
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Technical Product Manager - IoT Devices
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Exoticca —Barcelona, Barcelona provincia
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Area Manager, EU CO (Fixed Term Contract), EU AMZL - CO OTR

Amazon Road Transport Spain, S.L.U. -
Barcelona, Barcelona provincia

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Detalles del empleo

Jornada completa

Cualificaciones

Microsoft Word
Microsoft Excel
Logística
Inglés
Microsoft Office
Máster
Grado
Kaizen
Escalabilidad
Relaciones Laborales
Gestión eficiente
Liderazgo
Habilidades de comunicación

Descripción completa del empleo

DESCRIPTION

Shift: Tuesday - Saturday 11h00 to 19h00 CET

The goal of Amazon Logistics is to build a world class last mile delivery operation. Amazon aims to exceed the expectations of our customers by ensuring that their orders are delivered quickly, accurately, and in the most cost effective way possible.

As a EU CO Area Manager, you will drive performance on day to day operations and projects for EU CO. Your role will be to focus on key KPIs in terms of forecast accuracy and process adherance/improvement playing a key role in deliverables to both our Delivery Station and Delivery Service Partner Management team.

This position offers an exciting opportunity to make history and become a member of a team whose purpose is to solve complex challenges and create unprecedented customer experiences. We’re looking for creative leaders with a passion for innovation, knack for problem solving, and dedication to creating world-class customer experiences.

You will be be accountable for daily, weekly and monthly KPIs and metrics. You will be responsible for driving program scoping, roll out and compliance/monitoring and stakeholder experience. In addition, you will be instrumental in developing best practices and standard work for the network.

You will play a proactive role in written and verbal communication with various departments, as you maintain Amazon’s exceptionally high levels of service, both for our customers and suppliers, facilitating the flow of information between different stakeholders and resolving any potential issues that impact business continuity. We need you to step back at strategic intervals to take in the bigger picture and to be comfortable conducting research into process improvement initiatives and taking real-time decisions. You will also maintain and report up to date and accurate statistics, management reports and analysis.

Key job responsibilities

Managing daily operations of the team, ensuring all the required tasks are executed on time, adhering to the standard practices.
Monitor and report on daily and weekly performances. Deep dive on trends, identify the gaps in performance metrics and take corrective actions.
Execute best practices that improve customer, cost, and delivery partner outcomes· Develop processes and systems to achieve metrics, often requiring scrappy solutions to temporarily overcome technical limitations. The ability to scale will be critical to all processes.
Create and drive scalable standard work that enables remote support of a complex business area.
Proactively identify and lead process improvement initiatives though quantitative analysis and data-driven decision making.
Create, manage, support recognition and communication programs for scheduling team.

A day in the life
As Area Managers, you will lead a shift in Central Operations, overseeing Sorting and Flow Management tasks. You will ensure that teams of Shift Managers and Schedulers deploy the latest forecast updates, container plan optimization, and risk mitigations for the entire EU network on a daily basis. You must guarantee execution excellence, accurate reporting, and continuous process improvements in operations.

About the team
Central Operations (CO) refers to a new approach within Amazon Logistics (AMZL) to define a scalable solution to run the increasingly complex and growing last mile delivery network. CO is a key strategic initiative with a vision to transform the way AMZL executes forecasting, route planning, demand scheduling and last mile delivery. We are looking for a Operations Manager with a track record of operational excellence to drive scalability, ensuring strong processes and culture are developed. This person will be able to lead a team that operates in areas of the business with a high degree of ambiguity that require a great deal of thought leadership. The role will provide opportunities to think big, develop original ideas, and partner with AMZL Planning, Transportation, Last Mile Tech, Operations and business expansion teams to develop a strategic approach to scale Central Operations.

BASIC QUALIFICATIONS

Bachelor's degree, or Master's degree
Experience in human resources management
Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams
Experience in English-language communication skills, both written and verbal
Experience using data to influence business decisions

PREFERRED QUALIFICATIONS

Experience with process improvements (Lean Six Sigma and/or Kaizen)
Experience in logistics
Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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remote customer service spain empleos en barcelona, ct

Area Manager, EU CO (Fixed Term Contract), EU AMZL - CO OTR

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SSU CRA II Barcelona. Sponsor dedicated

(Senior) Inhouse Consultant (m/f/d) - Lead to Cash (L2C)

Service Engineer

Technical Product Manager - IoT Devices

Software Engineer (NodeJS)

Customer Care Automation Engineer

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