17 publicaciones de empleo destacadas de customer advocate en madrid, md (¡Están contratando!)

Tier 1 Support Engineer (IT Technology / Core Network)
Viavi Solutions —Madrid, Madrid provincia
- Jornada completa
- Español
- Informática
- Inglés
8d
Lead AI Architect
The Cigna Group —Madrid, Madrid provincia
- Jornada completa
- Azure
- Informática
- Inglés
Principal Technical Implementation Consultant
OneTrust —Madrid, Madrid provincia
- Informática
- Máster
- JavaScript
Solicitud rápida
Senior Software Engineer, Backend (Identity International)
Affirm —Madrid, Madrid provincia
- De 86.000 € a 122.000 € al año
- De guardia
- Teletrabajo
- AWS
- Python
- Seguro oftalmológico
Software Development Engineer
Solera —Madrid, Madrid provincia
- Jornada completa
- Java
- JavaScript
- Desarrollo de software
Solutions Engineer - Iberia & FIME
Aircall.io, Inc. —Madrid, Madrid provincia
- Español
- Ventas
- Inglés
Solicitud rápida
22h
Senior Industrial Engineer – Operational Excellence & Digital Transformation
Siemens —Tres Cantos, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Inglés
- Máster
- SQL
10d
Director, Digital Product - Europe
Western Union —Madrid, Madrid provincia
- Liderazgo
Software Engineer
Ford Motor Company —Madrid, Madrid provincia
- Trabajo híbrido
- Azure
- DevOps
- Inglés
Project Control Manager
Worley —Madrid, Madrid provincia
- Grado
- Inteligencia artificial
Sr. Manager Project Controls
Worley —Madrid, Madrid provincia
- Grado
- Inteligencia artificial
Senior Frontend Engineer (Hybrid)
Colliers International EMEA —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Español
- Azure
- DevOps
Solicitud rápida
Backend Engineer
Embat —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Español
- Microsoft Excel
- Informática
Infrastructure Solutions Lead
The Cigna Group —Madrid, Madrid provincia
- Jornada completa
1d
Principal Software Engineer
Solera —Madrid, Madrid provincia
- Jornada completa
- Java
- JavaScript
- APIs
Senior Software Engineer
Fadata —Madrid, Madrid provincia
- Jornada completa
- Informática
- Inglés
- Oficina
- Teletrabajo opcional
Technical Account Manager 3 - Madrid
Datadog —Madrid, Madrid provincia
- Azure
- Ventas
- Oficina
Solicitud rápida

Quiero recibir la alerta de empleo más reciente de customer advocate en madrid, md

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Tier 1 Support Engineer (IT Technology / Core Network)

Viavi Solutions -
Madrid, Madrid provincia

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Detalles del empleo

Jornada completa
Hace 8 días

Cualificaciones

Español
Informática
Microsoft SQL Server
Inglés
SQL
Docker
Grado
Scripting
Cloud
VMWare
Linux
Shell Scripting

Descripción completa del empleo

Summary:

VIAVI (NASDAQ: VIAV) has a 100+ year history of technical innovations that have evolved to keep pace and address our customers’ most pressing business issues. We make equipment, software, and systems that help to plan, deploy, certify, monitor, and optimize all kinds of networks - like those for mobile phones, service providers, large businesses and data centers. VIAVI is also a leader in high performance thin film optical coatings and engineered diffusers, providing light management solutions to anti-counterfeiting, consumer electronics, automotive, defense and instrumentation markets.

We are the people behind the products that help keep the world connected – at home, school, work, at play, and everywhere in between. VIAVI employees are fierce about supporting customer success and we welcome people who bring their best every day to the company - to question, to collaborate and to push for solutions that will delight our customers.

This is a customer-facing role aimed at performing customer support activities for our Nitro Core system. The primary function is for system product Tier 1 support. The main responsibility is to enhance customer experience by quick and effective response to our customers’ issues or questions with the Nitro Core system.

The Tier 1 Support Engineer will be required to be able to respond to customer support requests within contracted support times of 8x5 or 24x7 (for additional pay). This will include participating in an after-hours standby rotation to cover customer support requests 24x7. Tier 1 support engineers will also be required to open support cases in the ticket logging system, update the support cases with progress on a regular basis and talk through the solution with the customer. Lead Operational Reviews as contracted.

Duties & Responsibilities:

The Tier 1 Support Engineer will have excellent communication skills to work with customers and provide answers to technical questions, diagnose system problems and manage escalations.
Tier 1 Support Engineers will also be required to accurately document the customer issue and steps to resolution and act as a customer advocate until the issue is resolved.
The Tier 1 Support Engineer must be able to multi-task as some cases may be defects or may remain open for extended periods of time.

Key Measures:

Customer satisfaction (internal and external).
Attain and continuously improve customer satisfaction and Net promoter survey results.
Work closely with engineering to attain TL9000 and BMS metrics.
Attain customer service contracts, SLAs.
Organizational and process effectiveness.

Pre-Requisites / Skills / Experience Requirements:

Fluent in English and Spanish (written and verbal).
Minimum 5 years of experience in a Technical Support, Network Support, Telecommunications, or IT Operations environment.
Minimum 5 years of experience troubleshooting complex software, network, cloud, or telecom solutions in a customer-facing environment.
Working knowledge of Linux operating systems and command-line troubleshooting.
Understanding of networking fundamentals including TCP/IP, DNS, HTTP/HTTPS, routing, and firewalls.
Experience analyzing logs, alarms, traces, and system performance data to identify root causes and drive issue resolution.
Bachelor's degree in Telecommunications, Computer Science, Information Technology, Engineering, or a related technical discipline.

Preferred Qualifications/Skills/Experience:

Experience supporting telecom network software or telecom test and monitoring solutions.
Knowledge of Mobile Network technologies and protocols including 3G, 4G/LTE, and 5G.
Experience with telecom protocols such as S1AP, GTP, Diameter, SCTP, and HTTP/2.
Experience with packet analysis tools such as Wireshark.
Experience with Linux system administration and Shell scripting.
Experience with databases and SQL queries.
Experience with virtualization and containerized environments (VMware, Docker, Kubernetes).
Experience using ticketing and case management systems.

Personal skills/attributes:

Process discipline.
Organized communication.

If you have what it takes to push boundaries and seize opportunities, apply to join our team today.

#LI-Hybrid

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customer advocate empleos en madrid, md

Tier 1 Support Engineer (IT Technology / Core Network)

Lead AI Architect

Principal Technical Implementation Consultant

Senior Software Engineer, Backend (Identity International)

Software Development Engineer

Solutions Engineer - Iberia & FIME

Senior Industrial Engineer – Operational Excellence & Digital Transformation

Director, Digital Product - Europe

Software Engineer

Project Control Manager

Sr. Manager Project Controls

Senior Frontend Engineer (Hybrid)

Backend Engineer

Infrastructure Solutions Lead

Principal Software Engineer

Senior Software Engineer

Technical Account Manager 3 - Madrid

Quiero recibir la alerta de empleo más reciente de customer advocate en madrid, md

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