20 publicaciones de empleo destacadas de higher education en madrid, md (¡Están contratando!)

Customer Experience Agent
Hellotickets —Madrid, Madrid provincia
- Todos los fines de semana
- Teletrabajo
- Español
- Google Suite
- Servicio al cliente
- Teletrabajo opcional
8d
Country Manager, Iberia
Taskrabbit —Madrid, Madrid provincia
- De 56.000 € a 80.000 € al año
- Teletrabajo
- Español
- Inglés
- Desarrollo de negocios
Solicitud rápida
9d
Director of Enrollment Management
Silicon HR —Madrid, Madrid provincia
- Jornada completa
- CRM software
- Español
- Ventas
Solicitud rápida
Customer Service Representative GHB
The Cigna Group —Madrid, Madrid provincia
- Jornada completa
- Español
- Servicio al cliente
- Inglés
9d
QA Analyst
Hivebrite —Madrid, Madrid provincia
- Inglés
- Agile
- Inteligencia artificial
- Seguro dental
- Seguro oftalmológico
Value Creation Analyst
Atlantica Sustainable Infrastructure —Madrid, Madrid provincia
- Microsoft Powerpoint
- Microsoft Excel
- Inglés
Director - Talent Pipeline
IE University —Madrid, Madrid provincia
- Jornada completa
- Español
- Doctorado
- Inglés
Fashion Communications Officer Temporary
Primark —Madrid, Madrid provincia
- Marketing
Senior Editor - The Lancet’s eBioMedicine
Elsevier —Madrid, Madrid provincia
- De 36.400 € a 63.600 € al año
- Jornada completa
- Doctorado
- Inglés
- Investigación
Industrial Planner & Trade Compliance Officer (Hybrid)
Thales —Madrid, Madrid provincia
- Jornada completa
- Español
- Oracle
- Sistemas ERP
Treasury Coordinator
IE University —Madrid, Madrid provincia
- Jornada completa
- Español
- Sistemas ERP
- Inglés
Business Development Manager, (Hybrid)
Transaction Network Services —Madrid, Madrid provincia
- Jornada completa
- Español
- Ventas
- Inglés
Inside Sales Representative
Cencora —Madrid, Madrid provincia
- Jornada completa
- CRM software
- Español
- Salesforce
Product Manager
Schiller International University —Madrid, Madrid provincia
- 40.000 € al año
- Jornada completa
- CRM software
- Marketing
- Salesforce
Solicitud rápida
14d
Senior Editor - The Lancet’s eBioMedicine
RELX —Madrid, Madrid provincia
- De 36.400 € a 63.600 € al año
- Jornada completa
- Doctorado
- Inglés
- Investigación
Product Manager
Silicon HR —Madrid, Madrid provincia
- Jornada completa
- CRM software
- Marketing
- Salesforce
Solicitud rápida
AP Operations Specialist
JBT Marel —San Fernando de Henares, Madrid provincia
- Jornada completa
- Microsoft Excel
- Servicio al cliente
- Sistemas ERP
CoC Manager Western Europe and Americas
SGS —Madrid, Madrid provincia
- Jornada completa
- Teletrabajo
- Inglés
- Oficina
- Habilidades de presentación
Solicitud rápida
Identity & Access Management (IAM) Consultant
Kyndryl —Madrid, Madrid provincia
- Jornada completa
- Español
- Azure
- Informática
Business Consultant
London Stock Exchange Group —Salamanca-Madrid, Madrid provincia
- Jornada completa
- Habilidades de comunicación

Quiero recibir la alerta de empleo más reciente de higher education en madrid, md

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Customer Experience Agent

Hellotickets -
Madrid, Madrid provincia

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Detalles del empleo

Hace 8 días

Beneficios

Teletrabajo opcional

Cualificaciones

Español
Google Suite
Google Docs
Servicio al cliente
Inglés
Zendesk
Requisitos comerciales
Habilidades de comunicación

Descripción completa del empleo

The Role

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment? We're looking for a Customer Experience Agent to join our team and ensure that every customer interaction is handled with care, efficiency, and professionalism.

In this role, you’ll be the first point of contact for our customers, helping to resolve their inquiries, manage ticket-related issues, and ensure a seamless experience. If you're a proactive problem-solver with strong communication skills, we’d love to hear from you!

What You’ll Be Doing:

Customer Support & Issue Resolution

Handle customer inquiries and resolve service-related issues efficiently.
Identify the cause of problems, provide clear solutions, and follow up to ensure resolution.

Ticket Management

Coordinate with our ticket providers to resolve any issues.
Deliver tickets manually when necessary to ensure a smooth customer experience.

Customer Happiness & Brand Reputation

Engage with customers via email and chat, ensuring a positive and supportive experience.
Assist in managing our online reputation, responding to feedback professionally and proactively.

What You Need to Succeed:

Education:

A higher education degree is required.

Experience & Skills:

Minimum 2 years of experience in a customer service role.
Familiarity with online tools such as Zendesk is a plus.
Proficiency in Google Suite (Gmail, Google Docs, Sheets, etc.).

Language & Communication:

High level of English & Spanish, with strong grammar skills.
Excellent interpersonal and communication skills, with a customer-focused approach.
Ability to demonstrate empathy and handle customer concerns professionally.

Problem-Solving & Attention to Detail:

Strong problem-solving skills, with the ability to troubleshoot and resolve customer issues effectively.
High attention to detail, ensuring accuracy in communication and ticket processing.

Working Conditions:

Schedule:

37.5 hours per week
5 days a week, including Saturdays and Sundays
Rotating shifts (9:30 AM – 6 PM / 5 PM – 1:30 AM)

Contract Type:

6-month contract with the possibility of extension.

Start Date:

Immediate availability required.

Note: "This is a fully remote position; however, the candidate must be based in Spain to ensure compliance with local financial regulations and business requirements."

Why you'll love working with us:

Remote Work in Spain : Work from anywhere in Spain, with flexibility to suit your needs.
Be part of a dynamic and supportive customer service team
Co-Working Spaces: Prefer an office? Enjoy access to our co-working spaces in Madrid and Barcelona—furry friends welcome!
Hellotickets Credit : Receive €200 annually to enjoy Hellotickets events and experiences.

About us:

Hellotickets is a leading global platform and passionate provider of travel experiences, tours and activities, helping explorers find their way to more wonder in the world.

Founded in 2017 by industry veterans Jorge Díaz Largo and Alberto Martinez, the brand is built on the belief that travel experiences and the emotions they inspire result in lives lived more fully, lives lived large. And living large is what we all should do.

Resolutely focused on the live large experience, Hellotickets is based on a 4-day workweek and full remote model, with a team of 90 employees living around the world.

Hellotickets is supported by early stage growth experts including Chris Colbert, Former Managing Director of the Harvard Innovation Labs, Pillar VC, a top U.S. venture capital firm, and Techstars, one of the biggest success accelerators in the world.

We are proud to have an inclusive workplace environment that will foster your development regardless of gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.

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higher education empleos en madrid, md

Customer Experience Agent

Country Manager, Iberia

Director of Enrollment Management

Customer Service Representative GHB

QA Analyst

Value Creation Analyst

Director - Talent Pipeline

Fashion Communications Officer Temporary

Senior Editor - The Lancet’s eBioMedicine

Industrial Planner & Trade Compliance Officer (Hybrid)

Treasury Coordinator

Business Development Manager, (Hybrid)

Inside Sales Representative

Product Manager

Senior Editor - The Lancet’s eBioMedicine

Product Manager

AP Operations Specialist

CoC Manager Western Europe and Americas

Identity & Access Management (IAM) Consultant

Business Consultant

Quiero recibir la alerta de empleo más reciente de higher education en madrid, md

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The Role

What You’ll Be Doing:

Customer Support & Issue Resolution

What You Need to Succeed:

Working Conditions:

Why you'll love working with us:

About us:

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