20 publicaciones de empleo destacadas de higher education en madrid, md (¡Están contratando!)

Customer Experience Agent
Hellotickets —Madrid, Madrid provincia
- Todos los fines de semana
- Teletrabajo
- Español
- Google Suite
- Servicio al cliente
- Teletrabajo opcional
9d
Country Manager, Iberia
Taskrabbit —Madrid, Madrid provincia
- De 56.000 € a 80.000 € al año
- Teletrabajo
- Español
- Inglés
- Desarrollo de negocios
Solicitud rápida
10d
Lecturer Position (Events Management, Organisational Structure & Change, Art Management Modules)
European School of Economics —Madrid, Madrid provincia
- Media jornada
- Inglés
Solicitud rápida
7h
QA Analyst
Hivebrite —Madrid, Madrid provincia
- Inglés
- Agile
- Inteligencia artificial
- Seguro dental
- Seguro oftalmológico
Director - Talent Pipeline
IE University —Madrid, Madrid provincia
- Jornada completa
- Español
- Doctorado
- Inglés
Industrial Planner & Trade Compliance Officer (Hybrid)
Thales —Madrid, Madrid provincia
- Jornada completa
- Español
- Oracle
- Sistemas ERP
Service Support and Control
Linet Group —Las Rozas de Madrid, Madrid provincia
- Jornada completa
- Español
- Inglés
- Microsoft Office
Treasury Coordinator
IE University —Madrid, Madrid provincia
- Jornada completa
- Español
- Sistemas ERP
- Inglés
AP Operations Specialist
JBT Marel —San Fernando de Henares, Madrid provincia
- Jornada completa
- Microsoft Excel
- Servicio al cliente
- Sistemas ERP
Identity & Access Management (IAM) Consultant
Kyndryl —Madrid, Madrid provincia
- Jornada completa
- Español
- Azure
- Informática
Product Analyst (Codefinity)
Genesis —Madrid, Madrid provincia
- Jornada completa
- Microsoft Excel
- Informática
- Inglés
Solicitud rápida
Accounting Consultant
BIP - Business Integration Partners —Madrid, Madrid provincia
- Jornada completa
- Español
- Microsoft Excel
- Inglés
Senior Pentester
ING —Madrid, Madrid provincia
- Oficina
- Scripting
- Seguro de vida
- Plan de pensiones
Solutions Architect – Contact Center (Cloud & AI)
Johnson Controls —Las Rozas de Madrid, Madrid provincia
- Jornada completa
- Informática
- Grado
- APIs
Associate Asset Manager
Lightsource BP —Madrid, Madrid provincia
- Informática
- Inglés
- Plan de pensiones
Freelance Lecturers in Data Analytics and IT Management - BSBI Barcelona and Madrid
GUS Germany GmbH —Madrid, Madrid provincia
- Microsoft Powerpoint
- Microsoft Word
- Español
Solicitud rápida
Planning Success Partner (Italian Speaker)
Straumann Group —Madrid, Madrid provincia
- Jornada completa
- Inglés
- Microsoft Office
- Grado
Senior Cyber Risk Consultant
Allianz —Madrid, Madrid provincia
- De 59.687 € a 72.951 € al año
- Jornada completa
- Trabajo híbrido
- Español
- Informática
- Inglés
- Plan de pensiones
A Level Economics Teacher
Inspired —Madrid, Madrid provincia
- Jornada completa
- Español
- Inglés
- Enseñanza
LMS Technology Product Owner
Roche —Madrid, Madrid provincia
- Jornada completa
- Informática
- Máster
- Grado
9d

Quiero recibir la alerta de empleo más reciente de higher education en madrid, md

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Customer Experience Agent

Hellotickets -
Madrid, Madrid provincia

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Detalles del empleo

Hace 9 días

Beneficios

Teletrabajo opcional

Cualificaciones

Español
Google Suite
Google Docs
Servicio al cliente
Inglés
Zendesk
Requisitos comerciales
Habilidades de comunicación

Descripción completa del empleo

The Role

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment? We're looking for a Customer Experience Agent to join our team and ensure that every customer interaction is handled with care, efficiency, and professionalism.

In this role, you’ll be the first point of contact for our customers, helping to resolve their inquiries, manage ticket-related issues, and ensure a seamless experience. If you're a proactive problem-solver with strong communication skills, we’d love to hear from you!

What You’ll Be Doing:

Customer Support & Issue Resolution

Handle customer inquiries and resolve service-related issues efficiently.
Identify the cause of problems, provide clear solutions, and follow up to ensure resolution.

Ticket Management

Coordinate with our ticket providers to resolve any issues.
Deliver tickets manually when necessary to ensure a smooth customer experience.

Customer Happiness & Brand Reputation

Engage with customers via email and chat, ensuring a positive and supportive experience.
Assist in managing our online reputation, responding to feedback professionally and proactively.

What You Need to Succeed:

Education:

A higher education degree is required.

Experience & Skills:

Minimum 2 years of experience in a customer service role.
Familiarity with online tools such as Zendesk is a plus.
Proficiency in Google Suite (Gmail, Google Docs, Sheets, etc.).

Language & Communication:

High level of English & Spanish, with strong grammar skills.
Excellent interpersonal and communication skills, with a customer-focused approach.
Ability to demonstrate empathy and handle customer concerns professionally.

Problem-Solving & Attention to Detail:

Strong problem-solving skills, with the ability to troubleshoot and resolve customer issues effectively.
High attention to detail, ensuring accuracy in communication and ticket processing.

Working Conditions:

Schedule:

37.5 hours per week
5 days a week, including Saturdays and Sundays
Rotating shifts (9:30 AM – 6 PM / 5 PM – 1:30 AM)

Contract Type:

6-month contract with the possibility of extension.

Start Date:

Immediate availability required.

Note: "This is a fully remote position; however, the candidate must be based in Spain to ensure compliance with local financial regulations and business requirements."

Why you'll love working with us:

Remote Work in Spain : Work from anywhere in Spain, with flexibility to suit your needs.
Be part of a dynamic and supportive customer service team
Co-Working Spaces: Prefer an office? Enjoy access to our co-working spaces in Madrid and Barcelona—furry friends welcome!
Hellotickets Credit : Receive €200 annually to enjoy Hellotickets events and experiences.

About us:

Hellotickets is a leading global platform and passionate provider of travel experiences, tours and activities, helping explorers find their way to more wonder in the world.

Founded in 2017 by industry veterans Jorge Díaz Largo and Alberto Martinez, the brand is built on the belief that travel experiences and the emotions they inspire result in lives lived more fully, lives lived large. And living large is what we all should do.

Resolutely focused on the live large experience, Hellotickets is based on a 4-day workweek and full remote model, with a team of 90 employees living around the world.

Hellotickets is supported by early stage growth experts including Chris Colbert, Former Managing Director of the Harvard Innovation Labs, Pillar VC, a top U.S. venture capital firm, and Techstars, one of the biggest success accelerators in the world.

We are proud to have an inclusive workplace environment that will foster your development regardless of gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.

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Refina tu búsqueda

higher education empleos en madrid, md

Customer Experience Agent

Country Manager, Iberia

Lecturer Position (Events Management, Organisational Structure & Change, Art Management Modules)

QA Analyst

Director - Talent Pipeline

Industrial Planner & Trade Compliance Officer (Hybrid)

Service Support and Control

Treasury Coordinator

AP Operations Specialist

Identity & Access Management (IAM) Consultant

Product Analyst (Codefinity)

Accounting Consultant

Senior Pentester

Solutions Architect – Contact Center (Cloud & AI)

Associate Asset Manager

Freelance Lecturers in Data Analytics and IT Management - BSBI Barcelona and Madrid

Planning Success Partner (Italian Speaker)

Senior Cyber Risk Consultant

A Level Economics Teacher

LMS Technology Product Owner

Quiero recibir la alerta de empleo más reciente de higher education en madrid, md

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The Role

What You’ll Be Doing:

Customer Support & Issue Resolution

What You Need to Succeed:

Working Conditions:

Why you'll love working with us:

About us:

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