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Customer Engagement Delivery Lead
Hexagon Manufacturing Intelligence —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- CRM software
- Informática
- Salesforce
- Seguro de vida

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Customer Engagement Delivery Lead

Hexagon Manufacturing Intelligence -
Barcelona, Barcelona provincia

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Detalles del empleo

Jornada completa

Beneficios

Seguro de vida

Cualificaciones

CRM software
CI/CD
ITIL Foundation
Hybris
Informática
Salesforce
DevOps
Máster
Grado
Scrum
Agile
Cloud
Requisitos comerciales
Liderazgo

Descripción completa del empleo

Summary

In this role, you will lead Hexagon Manufacturing Intelligence's Customer Engagement Applications Delivery function, managing a team of internal engineers, developers, configuration specialists and external partners responsible for delivering, enhancing and supporting business-critical commercial applications.

You will be accountable for the technical delivery, continuous improvement and operational support ("build and run") of Hexagon's Customer Engagement technology landscape, including Salesforce, SAP CPQ, ServiceMax, SAP Commerce Cloud (Hybris) and related enterprise integrations.

Working closely with Product Owners, Business Analysts and business stakeholders, you will translate business requirements into scalable technical solutions while ensuring high-quality delivery, application stability and continuous improvement.

This is a people leadership role requiring strong experience managing technical delivery teams across multiple enterprise platforms.

Job Responsibilities

Technical Delivery & Engineering Leadership

Lead, coach and develop a high-performing team of developers, configuration specialists and technical leads responsible for Customer Engagement applications.
Manage technical delivery across Salesforce, SAP CPQ, ServiceMax, SAP Commerce Cloud (Hybris) and related enterprise applications.
Oversee the end-to-end delivery lifecycle from solution design through development, testing, deployment and production support.
Ensure projects are delivered on time, within budget and to high quality standards.
Promote engineering best practices, Agile delivery methodologies, DevOps principles and continuous improvement.

Application Delivery & Operations

Own the technical delivery and operational support of Customer Engagement applications, including:

Salesforce CRM
SAP CPQ
ServiceMax
SAP Commerce Cloud (Hybris)
Customer Portals
Enterprise integrations

Responsibilities include:

Technical roadmap execution
Application development and configuration
Release planning and deployment
Production support and incident management
Performance optimisation
Application lifecycle management
Technical documentation
Continuous platform improvement

Business Partnership

Work closely with Product Owners and Business Analysts to understand business priorities and functional requirements.
Translate business requirements into scalable technical solutions.
Support end-to-end customer processes across lead-to-order, quoting, service and digital customer engagement.
Collaborate with Enterprise Architecture, Infrastructure and Security teams to ensure solutions align with enterprise standards.

Vendor & Delivery Management

Manage external development partners, implementation vendors and system integrators.
Oversee delivery quality, SLAs and technical performance.
Coordinate internal and external delivery teams across multiple concurrent initiatives.
Report delivery progress, technical risks and resource planning to senior leadership.

Governance & Continuous Improvement

Ensure effective governance across development and support activities.
Drive structured release management, change management and production support.
Champion Agile, DevOps and CI/CD practices.
Support security, compliance and risk management initiatives.
Foster a culture of technical excellence, collaboration and accountability.

Qualifications

Bachelor's or Master's degree in Computer Science, Information Technology or a related discipline.
Significant experience leading technical delivery teams within enterprise application environments.
Proven experience delivering enterprise solutions on Salesforce or comparable CRM platforms.
Strong experience managing technical teams responsible for application development, configuration and support.
Experience with one or more of:

Salesforce
SAP CPQ
ServiceMax
SAP Commerce Cloud (Hybris)

Experience delivering enterprise integrations and managing complex application landscapes.
Strong stakeholder management skills with the ability to work closely with Product Owners, Business Analysts and business leaders.
Experience with Agile delivery methodologies, DevOps practices and release management.
Excellent leadership, communication and problem-solving skills.

Preferred Qualifications

Experience managing hybrid teams of employees, contractors and external partners.
Experience delivering customer-facing commercial applications in a global enterprise environment.
Salesforce certifications (Administrator, Platform App Builder, Sales Cloud Consultant or equivalent).
SAP CPQ, SAP Commerce Cloud or ServiceMax experience.
ITIL certification.
Agile certifications such as Scrum Master, SAFe, PMP or PRINCE2.
Experience leading technical teams through large-scale business or IT transformation programmes.

Why Join Hexagon?

Competitive remuneration package: fixed part + bonus paid 2 times a year in March and September. The bonus is calculated according to the company's performance.
Stable employment conditions: permanent contract
Ticket Restaurants (2420 euro net by year)
Life insurance paid for by the company
Possibility to apply at any time for private medical insurance with Adeslas
Modern office in an attractive location in Barcelona (5 minutes walking from Sants Train Station)
Friendly and international working environment with collaborative spirit. We have employees with +33 different nationalities in our Barcelona office!
Access to an online platform reserved for our employees where you can benefit from discounts on more than 50 brands including fashion, technology, travel, culture, etc.
Remote work policy: the company provides 250 euro per year gross to manage internet and other expenses.
Teleworking model: hybrid model with a lot of flexibility
Flexible benefits in transport, education, kindergarten (Cobee)

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