20 publicaciones de empleo destacadas de lead contracts engineer en getafe madrid provincia (¡Están contratando!)

Tier 1 Support Engineer (IT Technology / Core Network)
Viavi Solutions —Madrid, Madrid provincia
- Jornada completa
- Español
- Informática
- Inglés
Sales Manager (Hybrid)
Thales —Madrid, Madrid provincia
- Jornada completa
- Español
- Ventas
- Inglés
Senior Manufacturing Engineer - Power Systems
Nextpower —Madrid, Madrid provincia
- Jornada completa
- Español
- Sistemas ERP
- Inglés
Environmental Permitting and Regulatory Compliance Specialist
Black & Veatch Family of Companies —Madrid, Madrid provincia
- Jornada completa
- Español
- Inglés
- Grado
- Vacaciones pagadas
Senior Mechanical Engineer
Mott MacDonald —Madrid, Madrid provincia
- Media jornada
- Oficina
- Project management
- Seguro de vida
- Plan de pensiones
Threat Intelligence Engineer
Allianz —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Informática
- Scripting
- Python
- Plan de pensiones
Manager Structural Engineering, Europe
American Tower —Madrid, Madrid provincia
- Español
- Inglés
- Máster
Lead AI Architect, Madrid (M, ES)
Swiss Re —Madrid, Madrid provincia
- De 60.000 € a 100.000 € al año
- Jornada completa
- Azure
- Java
- Inteligencia artificial
Associate AI Engineer (6-month contract)
Board International —Madrid, Madrid provincia
- Jornada completa
- Azure
- Informática
- Sistemas ERP
Solicitud rápida
Manufacturing Engineering
Nextpower —Madrid, Madrid provincia
- Jornada completa
- Español
- Inglés
- Ensamblaje
Intern Sales Assistant
The Reuse Company —Madrid, Madrid provincia
- Informática
- Ventas
- Inglés
SAP BRIM – Focus on SOM / CI / FI-CA + SD / FI
Accenture —Madrid, Madrid provincia
- Jornada completa
MICROSERVICES Software Engineering
Accenture —Madrid, Madrid provincia
- Jornada completa
- DevOps
- Inglés
- Java
- Seguro de vida
Product Design Manager
Pennylane SAS —Madrid, Madrid provincia
- Jornada completa
- Teletrabajo
- Inglés
Solicitud rápida
Senior Water Infrastructure Manager, AWS EMEA Water Team
AWS EMEA SARL (Spain Branch) - G84 —Madrid, Madrid provincia
- Jornada completa
- AWS
- Project management
- Grado
23h
Position Electrical Engineer
Nadara —Madrid, Madrid provincia
- Jornada completa
- AutoCAD
- Microsoft Excel
- Microsoft Access
MEP Consultant Engineer (f/m/d)
Arcadis —Madrid, Madrid provincia
- AutoCAD
- Inglés
- Microsoft Office
23h
Product Designer (Confirmed/Senior) - Remote Europe
Pennylane SAS —Madrid, Madrid provincia
- Jornada completa
- Teletrabajo
- Inglés
- Oficina
- Habilidades de comunicación
Solicitud rápida
IT Infrastructure Security Engineer
Nexthink —Madrid, Madrid provincia
- De 33.000 € a 49.000 € al año
- Jornada completa
- Trabajo híbrido
- Español
- Azure
- Inglés
- Vacaciones pagadas
Solicitud rápida
Senior/Lead AI Engineer – Agents Team - BCN/MAD/MUN
ailylabs —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Oficina
- Máster
- Machine learning
Solicitud rápida

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Tier 1 Support Engineer (IT Technology / Core Network)

Viavi Solutions -
Madrid, Madrid provincia

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Detalles del empleo

Jornada completa

Cualificaciones

Español
Informática
Microsoft SQL Server
Inglés
SQL
Docker
Grado
Scripting
Cloud
VMWare
Linux
Shell Scripting

Descripción completa del empleo

Summary:

VIAVI (NASDAQ: VIAV) has a 100+ year history of technical innovations that have evolved to keep pace and address our customers’ most pressing business issues. We make equipment, software, and systems that help to plan, deploy, certify, monitor, and optimize all kinds of networks - like those for mobile phones, service providers, large businesses and data centers. VIAVI is also a leader in high performance thin film optical coatings and engineered diffusers, providing light management solutions to anti-counterfeiting, consumer electronics, automotive, defense and instrumentation markets.

We are the people behind the products that help keep the world connected – at home, school, work, at play, and everywhere in between. VIAVI employees are fierce about supporting customer success and we welcome people who bring their best every day to the company - to question, to collaborate and to push for solutions that will delight our customers.

This is a customer-facing role aimed at performing customer support activities for our Nitro Core system. The primary function is for system product Tier 1 support. The main responsibility is to enhance customer experience by quick and effective response to our customers’ issues or questions with the Nitro Core system.

The Tier 1 Support Engineer will be required to be able to respond to customer support requests within contracted support times of 8x5 or 24x7 (for additional pay). This will include participating in an after-hours standby rotation to cover customer support requests 24x7. Tier 1 support engineers will also be required to open support cases in the ticket logging system, update the support cases with progress on a regular basis and talk through the solution with the customer. Lead Operational Reviews as contracted.

Duties & Responsibilities:

The Tier 1 Support Engineer will have excellent communication skills to work with customers and provide answers to technical questions, diagnose system problems and manage escalations.
Tier 1 Support Engineers will also be required to accurately document the customer issue and steps to resolution and act as a customer advocate until the issue is resolved.
The Tier 1 Support Engineer must be able to multi-task as some cases may be defects or may remain open for extended periods of time.

Key Measures:

Customer satisfaction (internal and external).
Attain and continuously improve customer satisfaction and Net promoter survey results.
Work closely with engineering to attain TL9000 and BMS metrics.
Attain customer service contracts, SLAs.
Organizational and process effectiveness.

Pre-Requisites / Skills / Experience Requirements:

Fluent in English and Spanish (written and verbal).
Minimum 5 years of experience in a Technical Support, Network Support, Telecommunications, or IT Operations environment.
Minimum 5 years of experience troubleshooting complex software, network, cloud, or telecom solutions in a customer-facing environment.
Working knowledge of Linux operating systems and command-line troubleshooting.
Understanding of networking fundamentals including TCP/IP, DNS, HTTP/HTTPS, routing, and firewalls.
Experience analyzing logs, alarms, traces, and system performance data to identify root causes and drive issue resolution.
Bachelor's degree in Telecommunications, Computer Science, Information Technology, Engineering, or a related technical discipline.

Preferred Qualifications/Skills/Experience:

Experience supporting telecom network software or telecom test and monitoring solutions.
Knowledge of Mobile Network technologies and protocols including 3G, 4G/LTE, and 5G.
Experience with telecom protocols such as S1AP, GTP, Diameter, SCTP, and HTTP/2.
Experience with packet analysis tools such as Wireshark.
Experience with Linux system administration and Shell scripting.
Experience with databases and SQL queries.
Experience with virtualization and containerized environments (VMware, Docker, Kubernetes).
Experience using ticketing and case management systems.

Personal skills/attributes:

Process discipline.
Organized communication.

If you have what it takes to push boundaries and seize opportunities, apply to join our team today.

#LI-Hybrid

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lead contracts engineer empleos en getafe madrid provincia

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Product Designer (Confirmed/Senior) - Remote Europe

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