17 publicaciones de empleo destacadas de quality supervisor en l'hospitalet de llobregat, ct (¡Están contratando!)

Floor Manager - French Market
Konecta BCN —Barcelona, Barcelona provincia
- Español
- Servicio al cliente
- Inglés
Solicitud rápida
7d
Hotel Cleanliness Supervisor (Replacement) - Renaissance Barcelona
Marriott International, Inc —Barcelona, Barcelona provincia
- Jornada completa
- Hotel
- Bachillerato
4d
Housekeeping Attendant (Part-Time)
Grand Hyatt Barcelona —Barcelona, Barcelona provincia
- Media jornada
- Español
- Máster
- Hotel
5d
Host/Hostess - The Barcelona EDITION
Marriott International, Inc —Barcelona, Barcelona provincia
- Jornada completa
- Sin necesidad de experiencia
- Hotel
- Bachillerato
5d
Waiter / Waitress (In-Room Dining)
SLS —Barcelona, Barcelona provincia
- De 25.000 € a 26.000 € al año
- Jornada completa
- Español
- Inglés
- Hotel
Solicitud rápida
11d
Camarero/a - Hotel Arts Barcelona
Marriott International, Inc —Barcelona, Barcelona provincia
- Jornada completa
- Hotel
- Bachillerato
14d
Fashion Support Consultant - (French speaking) - Onsite - Part-time -GE02
Concentrix —Barcelona, Barcelona provincia
- Horas extra
- Servicio al cliente
- Inglés
- Microsoft Office
6d
Laundry Attendant (July) - W Barcelona
Marriott International, Inc —Barcelona, Barcelona provincia
- Jornada completa
- Bachillerato
13d
Vendedor/a 16h EASTPAK - Barcelona
VF Corporation —Barcelona, Barcelona provincia
- Media jornada
- Ventas
- Servicio al cliente
- Bachillerato
Solicitud rápida
Guest Experience Supervisor
Marriott International, Inc —Barcelona, Barcelona provincia
- Jornada completa
- Bachillerato
- POS
1d
Guest Experience Supervisor
Marriott International, Inc —Barcelona, Barcelona provincia
- Jornada completa
- Bachillerato
- POS
1d
Guest Experience Supervisor
Marriott International, Inc —Barcelona, Barcelona provincia
- Jornada completa
- Bachillerato
- POS
1d
Guest Experience Supervisor
Marriott International, Inc —Barcelona, Barcelona provincia
- Jornada completa
- Bachillerato
- POS
1d
Guest Experience Supervisor
Marriott International, Inc —Barcelona, Barcelona provincia
- Jornada completa
- Bachillerato
- POS
1d
Guest Experience Supervisor
Marriott International, Inc —Barcelona, Barcelona provincia
- Jornada completa
- Bachillerato
- POS
1d
Guest Experience Supervisor
Marriott International, Inc —Barcelona, Barcelona provincia
- Jornada completa
- Bachillerato
- POS
1d
Guest Experience Supervisor
Marriott International, Inc —Barcelona, Barcelona provincia
- Jornada completa
- Bachillerato
- POS
1d

Quiero recibir la alerta de empleo más reciente de quality supervisor en l'hospitalet de llobregat, ct

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Floor Manager - French Market

Konecta BCN -
Barcelona, Barcelona provincia

Solicitud rápida

Detalles del empleo

Contrato indefinido
Hace 7 días

Cualificaciones

Francés
Español
Servicio al cliente
Inglés

Descripción completa del empleo

WHO WE ARE

Konecta is a leading innovative global service provider in customer management business process and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries.

Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions - including acquisition, retention, customer service, technical support, and collection - all based on a sustainable business
model.

These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies. Headquartered in Madrid, Konecta delivers global revenues of €2 billion with more than
500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce.

MISSION OF THE ROLE

We are seeking an experienced Floor Manager with a native/bilingual level in English and French to join our team in Konecta Barcelona!

RESPONSIBILITIES

Team Management:
Supervise and motivate a large team of 10 supervisors, fostering a positive and productive workplace culture.

Service Quality:
Ensure performance targets are consistently met while maintaining excellent service quality. Provide continuous performance updates to clients.

Performance Monitoring:
Analyze key performance indicators (KPIs) and monitor team results, applying innovative strategies to drive continuous improvement.

Training & Development:
Support the professional growth of team members through ongoing coaching and development.

Workflow & Request Management:
Ensure optimal distribution of tasks and client requests, guaranteeing seamless daily operations.

Cross-Functional Communication:
Maintain regular communication with other team leaders and upper management to ensure alignment on objectives, and deliver clear, consistent direction to all team members.

Problem-Solving:
Act as a go-to person and reference for the entire team when challenges arise.

Compliance with Processes & Internal Rules:
Ensure consistent adherence to company policies and procedures.

Client Liaison:
Maintain direct contact with the client. Organize and lead progress and goal-setting meetings, provide continuous feedback, and write detailed reports. Offer innovative, high-quality solutions to meet client needs.

REQUIREMENTS

Proven experience in team management within a customer service environment.

Excellent verbal and written communication skills.

Ability to multitask and solve problems quickly and effectively.

Natural leadership with the ability to motivate and inspire a team.

Strong command of office tools and management software.

Proficiency in English French and Spanish

WE OFFER

A permanent contract

A multicultural and positive environment

A modern and pleasant workplace in an exceptional building with sea views

Discount in Company health insurance

Training opportunities throughout the year, as we aim to support our talents in their professional development.

Our offices are located in Barceloneta:
Barceloneta (Metro L4) / Estació de França (Rodalies) / Ciutadella - Vila Olímpica (Metro and Tram T4)

We are a company committed to equal opportunities for women and men, and we firmly promote equity across all our positions.

Proven experience in team management within a customer service environment.

Excellent verbal and written communication skills.

Ability to multitask and solve problems quickly and effectively.

Natural leadership with the ability to motivate and inspire a team.

Strong command of office tools and management software.

Proficiency in English French and Spanish

Solicitud rápida

Refina tu búsqueda

quality supervisor empleos en l'hospitalet de llobregat, ct

Floor Manager - French Market

Hotel Cleanliness Supervisor (Replacement) - Renaissance Barcelona

Housekeeping Attendant (Part-Time)

Host/Hostess - The Barcelona EDITION

Waiter / Waitress (In-Room Dining)

Camarero/a - Hotel Arts Barcelona

Fashion Support Consultant - (French speaking) - Onsite - Part-time -GE02

Laundry Attendant (July) - W Barcelona

Vendedor/a 16h EASTPAK - Barcelona

Guest Experience Supervisor

Guest Experience Supervisor

Guest Experience Supervisor

Guest Experience Supervisor

Guest Experience Supervisor

Guest Experience Supervisor

Guest Experience Supervisor

Guest Experience Supervisor

Quiero recibir la alerta de empleo más reciente de quality supervisor en l'hospitalet de llobregat, ct

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