15 publicaciones de empleo destacadas de customer service representative en 28050 madrid madrid provincia (¡Están contratando!)

Senior Decentralized Clinical Trial Study Lead
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Geotab —Madrid, Madrid provincia
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SS&C Technologies —Madrid, Madrid provincia
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Frontiers Media —Madrid, Madrid provincia
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Almacenero Carretillero F/H
SECODI Spain —Alcalá de Henares, Madrid provincia
- Inglés
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Site Project Manager for Construction Sites worldwide (f/m/d)
Siemens Energy —Tres Cantos, Madrid provincia
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- Project management
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10d
Senior Cyber Risk Consultant
Allianz —Madrid, Madrid provincia
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- Inglés
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Microwave Instruments Study Project Manager
Airbus Defence and Space SAU —Getafe, Madrid provincia
- Jornada completa
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- Español
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- Máster
MRO Network Quality (Temp Agency)
Airbus Defence and Space SAU —Getafe, Madrid provincia
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Hebrew Speaking Customer Support Representative –Relocation to Greece
RDN CONS —Madrid, Madrid provincia
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Eurofighter ESCAN & DASS - EW System Engineer
Airbus Defence and Space SAU —Getafe, Madrid provincia
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Flight Physics PMTD (Process, Methods, Tools and Data) PMT Engineer(d/f/m)
Airbus Defence and Space SAU —Getafe, Madrid provincia
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- Español
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- C++
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Manager Structural Engineering, Europe
American Tower —Madrid, Madrid provincia
- Español
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Sales Development Representative (German/English Speaker)
Commvault —Madrid, Madrid provincia
- Ventas
- Inglés
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Senior Decentralized Clinical Trial Study Lead

IQVIA -
Madrid, Madrid provincia

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Detalles del empleo

Jornada completa
Hace 9 días

Beneficios

Teletrabajo opcional

Cualificaciones

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Investigación clínica
Servicio al cliente
Inglés
Investigación
Project management
Grado
Liderazgo
Negociación
Gestión del tiempo

Descripción completa del empleo

Madrid, Spain | Full time | Home-based | R1561383

Job Overview

Decentralized Clinical Trial Study Leads (DCTL) are an integral part of clinical trial delivery to improve patients’ lives and bring therapies to the market faster. The DCTL role requires strong project management skills, customer and site facing engagement experience, creativity/innovation and the ability to thrive in a dynamic setting.

The DCTL may oversee studiesranging from fully decentralized trials to hybrid studieswhich require liaising withtraditional project delivery teams. Critical to the success of DCT is the ability to collaborate across multiple teams and stakeholders including but not limited to technology & IT , mobile nursing, site support services, regulatory, site startup, etc. DCTL’s also follow established SOP and policies focused on project delivery, productivity and quality resulting in strong project financial performance and customer satisfaction.

Responsibilities

Essential Functions

Accountable for the strategic development and delivery of DCT studies in line with agreed upon contracts while optimizing speed, quality and cost of delivery, ensuring consistent use of study tools and training materials and compliance with system updates, standard processes, policies and procedures.

Serve as DCT project oversight and/or contact with customers and own relationship with the project’s key customer contact(s)

Setobjectives for the DCT project team according to agreed upon contract, strategy and approach, effectively communicate and assess performance, providing feedback and leadership.

Collaborate with other functional groups within the company where necessary, including the core study team, to develop and/or support the preparation of integrated study management plans, support milestone achievement and manage study issues and obstacles.

Monitor progress against contract and prepare/present project information proactively to all stakeholders internally and externally.

Supervise problem solving and resolution efforts to include management of risk, contingencies and issues. Take accountability for proactive contingency plans to mitigate risks.

Achieve project quality by identifying and proactively managing quality risks and issues, responding to issues raised by project team members and /implementing appropriate corrective and preventative action plans.

Ensure the financial success of the project including optimal management and assignment of resources to achieve project goals and profitability.

Forecast and identify opportunities to accelerate activities to bring milestones and revenue forward and implement appropriate actions to achieve.

Identify changes in scope and manage change control process, including securing customer agreement to financial and milestone updates as necessary.

Identify and communicate lessons learned and best practices to promote continuous improvement.

Other Functions May Include

Participate in bid defense preparations. Lead bid defense presentations in partnership with Business Development for 100% Virtual studies or as a component of the larger team for integrated hybrid DCTs studies. Understand project strategy and operationalize the agreed upon approach.

Adopt corporate initiatives and changes and serve as a change advocate when necessary.

Provide input to line managers on their project team members’ performance relative to project tasks. Support staff development. Mentor less experienced project team members on assigned projects to support their professional development.

Educate and train other teams and partners on the processes, capabilities and structure of the DCT organization.

Communicate/collaborate with IQVIA business development representatives as necessary.

Mayparticipate in executive committees as part of program leadership.

Minimum Qualifications

Bachelor's Degree Life sciences or related field Req

Requires5 years relevant clinical research experience or equivalent combination of education, training and experience.

Requires advanced knowledge of and experience implementing Project Management methodologies, ideally within the clinical research space.

Broad knowledge of DCT(current challenges and opportunities to improve clinical trial delivery) and other related job areas, typically obtained through advanced education combined with experience.

Knowledge of clinical trials - Knowledge of clinical trial conduct, and skill in applying applicable clinical research regulatory requirements i.e. ICH GCP and relevant local laws, regulations and guidelines, towards clinical trial conduct. Broad protocol knowledge, therapeutic knowledge desired.

IQVIA Core Competencies - Ability to demonstrate all IQVIA competencies (Client Focus, Collaboration, Communication, innovation, Ownership).

Preferred Qualifications

Technology Savvy – You have an affinity for learning and leveragingtechnology. Prior experience with set up or implementation of new platform/systems is a plus.

Communication - Strong written and verbal communication skills including good command of English language. Strong presentation, negotiation and customer management skills.

Problem solving - Strong problem-solving skillsability to quickly identify issues and escalate as necessary.

Good understanding of the competitive environment and how to communicate/demonstrate value through IQVIA solutions.

Leadership - Ability to work through others to deliver results to the appropriate quality and timeline metrics, monitoring/managing performance and providing feedback, experience productively partnering cross functionally and with customers to advance work effectively and efficiently.;

Organization - Planning, time management and prioritization skills. Ability to organize resources needed to accomplish tasks, set objectives and provide clear direction to others, experience planning activities in advance and taking account of possible changing circumstances.;

Prioritization - Ability to handle conflicting priorities. Ability to work strategically to realize project goals, identifying and developing positive and compelling visions for the successful delivery of the project.

Quality - Attention to detail and accuracy in work.Results-oriented approach to work delivery and output. Demonstrated learning agility and openness to learning and keeping own knowledge and skill set current and evolving.

IT skills - Good software and computer skills, including MS. Office applications including but not limited to Microsoft Word, Excel and PowerPoint.

Collaboration - Ability to establish and maintain effective working relationships with coworkers, managers and clients. Excellent customer service skills and demonstrated ability to understand customer needs. Effective mentoring and training skills, fostering learning and knowledge sharing with colleagues.

Cross-collaboration - Ability to work across geographies displaying high awareness and understanding of cultural differences. Good understanding of other IQVIA functions and their inter-relationship with Project Leadership.

Finances - Good understanding of project financials including experience managing financials, contractual obligations and implications.

#LI-remot

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

Where you'll work

Home-based

You’ll work remotely, with the flexibility to do your best work from home. Supported by collaborative tools and a global team, you’ll stay connected while enjoying the autonomy and balance that comes with a fully remote role.

Culture

Culture at IQVIA is built on a shared belief: that when people are empowered with better data, smarter technology and deeper expertise, they can change what’s possible for patients. Across every team and every corner of the globe, you’ll find colleagues who genuinely care — about the mission and about each other. That’s what makes this a place where people tend to stay, grow and do the best work of their careers.

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