Who we are
CIEE is a nonprofit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and culturally diverse world. Since 1947, we have promoted peace by cultivating intercultural understanding and preparing people to thrive in a globally interdependent and culturally diverse world.
Who you are
The IT and Facilities Coordinator is responsible for supporting the technology and facilities needs of the CIEE Madrid Center. This role ensures the reliable operation, maintenance, and security of the Center's IT infrastructure, classroom technology, and office facilities while providing responsive technical support to staff, faculty, and students.
The ITF Coordinator maintains the inventory, storage, and lifecycle management of CIEE-owned technology and office assets, coordinates facilities maintenance and vendor services, and helps ensure a safe, efficient, and well-functioning learning and working environment. The role also contributes to operational planning, technology improvements, and special projects in support of the Madrid Center's academic and administrative operations.
What You´ll Do
Technology Maintenance & Operations:
- Support the day-to-day operation and maintenance of the Study Center’s technology infrastructure, including computers, printers, internet connectivity, Wi-Fi, and classroom technology.
- Install, configure, update, and maintain operating systems, software applications, and user devices.
- Manage and maintain student and staff printing services.
- Monitor and troubleshoot network connectivity, including Wi-Fi services and fiber-optic internet connections.
- Maintain classroom technology, including projectors, laptops, PCs, smart boards, and other instructional equipment.
- Coordinate hardware upgrades, replacements, and technology improvements as needed.
- Assist with technology purchasing decisions, budgeting, and equipment planning.
- Maintain system documentation, equipment records, security procedures, backups, and data management practices.
Technical Support & Problem Resolution:
- Provide technical support to CIEE staff, instructors, and students.
- Diagnose and resolve hardware, software, connectivity, and classroom technology issues.
- Maintain accurate records of technical issues, solutions, and recurring problems.
- Recommend improvements to systems, workflows, and technology processes.
- Support faculty and staff with online learning platforms and digital tools, including learning management systems and collaboration platforms.
- Assist with the development of systems that improve scheduling, classroom technology coordination, and operational efficiency.
Facilities & Office Support:
- Provide basic technology training and support for staff, including Microsoft Office, Microsoft 365, OneDrive, and email tools.
- Coordinate preventive maintenance, repairs, and service requests for office equipment and facilities.
- Ensure classrooms, meeting rooms, and shared spaces are functional, organized, and ready for daily operations.
- Support office moves, workspace changes, equipment installations, and facility improvement projects.
- Coordinate with vendors and service providers for technology and facility-related needs.
- Assist with workplace safety procedures, facility inspections, and access/security processes, including keys and badges.
Administrative & Student Support:
- Maintain accurate inventories of technology equipment
- Manage equipment storage, distribution, replacement, and disposal processes.
- Coordinate procurement, delivery, and setup of technology and office supplies.
- Maintain inventory tracking systems and documentation.
- Support telephone systems and other office communication tools.
- Participate in student orientation activities and occasional day or overnight excursions
- Provide occasional after-hours support for urgent IT or facility-related issues.
Diversity Matters:
CIEE is committed to creating an inclusive environment in which our participants and staff represent the full spectrum of backgrounds and experiences. CIEE believes that professionals with diverse backgrounds provide ideas to solve problems and find ways to advance our mission to bring the world together. We encourage applications from candidates of all backgrounds, particularly those from groups that have been historically underrepresented.
What You´ll Bring
- University degree in Computer Science, or similar science degree; technical degree, vocational qualification (FP Grado Medio/Superior) in Information Technology, Systems Administration, or a related field, or equivalent professional experience.
- Minimum of 2 years of experience providing IT support, desktop support, or technology operations assistance.
- Fluency in Spanish and English (both written and spoken)
o Windows operating systems and computer hardware
o Microsoft 365, OneDrive, and common workplace applications
o Basic network concepts, including TCP/IP, Wi-Fi troubleshooting, and VPN connectivity
o Printers, multifunction devices, and peripheral equipment
o Classroom and meeting room audiovisual technology
- Experience maintaining IT asset inventory, equipment records, and technical documentation.
- Ability to coordinate technology-related vendors, service providers, and maintenance activities.
- Strong organizational skills with the ability to manage multiple priorities independently.
- Strong problem-solving skills and the ability to troubleshoot issues in a timely and practical manner.
- Excellent customer service, communication, and interpersonal skills.
- A proactive, flexible approach and the ability to work effectively in a multicultural, fast-paced environment.
Preferred Qualifications
- Experience supporting educational or international institutions, or multi-site offices.
- Familiarity with learning management systems such as Canvas or similar platforms.
- Experience with technology purchasing, budgeting, or equipment lifecycle management.
What we offer in Madrid
- Join a varied role where you'll make a meaningful impact on students' lives.
- A workplace in Madrid with experienced colleagues who value intercultural exchange.
- Opportunities for professional learning and growth within a global nonprofit organization.
- Share a national and international support network across CIEE teams and locations.
- Flexible working arrangements, including short Fridays and, separately, remote work eligibility after six months.
- Seven additional days of CIEE-paid holidays during December and Easter Breaks
Working Conditions
This ITF Coordinator role is a new, full-time, student-facing position based in Madrid, Spain. The standard work schedule is 39 hours per week with a local contract and follows all local holidays and annual vacation days. Working hours will typically be Monday to Friday from 9:00 am to 5:30 pm, However, CIEE currently offers an additional work benefit on Fridays for this position to work from 9:00 am to 2:00 pm, based on a flex-time concept to compensate for busy “peak periods” during other times of the year.
The role requires regular in-person interaction with students, faculty and colleagues and includes occasional evening, weekend, national holiday, and overnight responsibilities associated with airport arrivals, orientations, excursions, special events, and emergency support which are compensated with recovery time.
In this role, some lifting and movement of IT equipment and office furniture may be required. In addition, you will have access to participant applications and other personal student information. CIEE staff might be privy of personal, medical and/or academic problems of participants and must respect and maintain the confidentiality of such records. CIEE also has a remote work policy for new staff who successfully complete their first six months as full-time employees.
To Apply
Applicants must have work authorization in Spain.
Annual bruto salary range is 27,000-32,000 euros
Deadline; Thursday, August 13, 2026.
The position holder will be required to have an annual background check due to work with minors in high school programs.
Perfil:
The IT and Facilities Coordinator is responsible for supporting the technology and facilities needs of the CIEE Madrid Center. This role ensures the reliable operation, maintenance, and security of the Center's IT infrastructure, classroom technology, and office facilities while providing responsive technical support to staff, faculty, and students.
The ITF Coordinator maintains the inventory, storage, and lifecycle management of CIEE-owned technology and office assets, coordinates facilities maintenance and vendor services, and helps ensure a safe, efficient, and well-functioning learning and working environment. The role also contributes to operational planning, technology improvements, and special projects in support of the Madrid Center's academic and administrative operations.
University degree in Computer Science, or similar science degree; technical degree, vocational qualification (FP Grado Medio/Superior) in Information Technology, Systems Administration, or a related field, or equivalent professional experience.
- Minimum of 2 years of experience providing IT support, desktop support, or technology operations assistance.
- Fluency in Spanish and English (both written and spoken)
o Windows operating systems and computer hardware
o Microsoft 365, OneDrive, and common workplace applications
o Basic network concepts, including TCP/IP, Wi-Fi troubleshooting, and VPN connectivity
o Printers, multifunction devices, and peripheral equipment
o Classroom and meeting room audiovisual technology
- Experience maintaining IT asset inventory, equipment records, and technical documentation.
- Ability to coordinate technology-related vendors, service providers, and maintenance activities.
- Strong organizational skills with the ability to manage multiple priorities independently.
- Strong problem-solving skills and the ability to troubleshoot issues in a timely and practical manner.
- Excellent customer service, communication, and interpersonal skills.
- A proactive, flexible approach and the ability to work effectively in a multicultural, fast-paced environment.
- Experience supporting educational or international institutions, or multi-site offices.
- Familiarity with learning management systems such as Canvas or similar platforms.
- Experience with technology purchasing, budgeting, or equipment lifecycle management.
Competencias:
Analizar y resolver problemas, Iniciativa y autonomía, Flexibilidad, Organización y planificación, Trabajo en equipo, Capacidad de Negociación
Nivel:
Empleado
Tipo de contrato:
Jornada completa
Duración:
Indefinido
Salario:
Entre 24.001 y 30.000 € bruto/anual
Estudios mínimos:
Licenciado
Experiencia mínima:
Al menos 2 años
Fecha de inicio:
01/09/2026
Nº de vacantes:
1
