Global Operations
TikTok Shop - Home and Living Key Account Manager
Location
:
Madrid
Employment Type
:
Regular
Job Code
:
A176121A
Responsibilities
About TikTok Shop
The authenticity of TikTok has created a new way for brands and merchants to meaningfully connect with creators and the community. Through an innovative e-Commerce platform that helps shoppers discover and purchase products within the app, TikTok Shop enhances promotion and sales for merchants and brands with an entertaining user experience. We are committed to supporting merchants and creators through our safe and trusted shopping platform.
We are hiring an entrepreneurial, commercially driven Key Account Manager to win and grow the most important Home and Living brands on TikTok Shop in Spain and across the EU.
This is an individual contributor role with a clear dual mandate: the primary focus is acquiring major accounts — signing category-defining Home and Living brands, large established sellers, and strategic merchants that are not yet on TikTok Shop or are under-scaled. A substantial part of the role is dedicated to incubation and long-term growth — owning these accounts on an ongoing basis, driving sustained growth, and scaling successful partners into additional EU markets.
You will operate as a commercial owner: opening doors at C-suite closing partnerships end-to-end, and then continuing to drive those accounts to scale through content, creator, and campaign activation. You must be credible in a boardroom, eager in a pipeline review, and comfortable navigating complex brand organisations that span multiple markets and nationalities.
Role & Responsibilities
Major Account Acquisition:
- Own the acquisition pipeline for priority Home and Living brands in ES and selected EU markets — identify, prospect, pitch, and sign strategic accounts that move category GMV. This is a direct sales mandate, not a wait-for-inbound role.
- Lead end-to-end commercial closings — from first outreach through term sheet, onboarding, and first 90 days of activation. You carry the number; you carry the deal.
- Engage C-suite, and Director-level stakeholders at target brands — Heads of E-Commerce, Digital Directors, Country GMs, DTC leads — and position TikTok Shop as a strategic, must-win channel, not a tactical experiment.
- Navigate complex, multi-market brand organisations — align regional market teams, EU HQ, regional commercial leads, and category directors around a single partnership vision. Many of these brands have decision-making split across countries; you must map and unblock that.
- Develop and execute tailored acquisition pitches — category analysis, opportunity sizing, positioning, joint business plans, and commercial terms that are compelling to decision-makers.
- Partner cross-functionally with category, campaigns, creator, operations, logistics, product, and policy teams to remove friction and accelerate time-to-first-sale for newly signed accounts.
- Drive participation in major commercial moments — product launches, seasonal campaigns, tent-pole shopping events — ensuring newly acquired accounts activate with impact, not with a trickle.
Incubation & Long-Term Growth:
- Own ongoing account growth for acquired partners — this is not a handoff role. You sign the account, you keep it, and you are accountable for its sustained GMV growth, seller health, and strategic progression on TikTok Shop.
- Drive continuous performance improvement through data-driven recommendations: content strategy, creator collaboration, livestream and short-video activation, pricing, promotions, assortment expansion, and operational readiness.
- Lead intra-EU scaling — identify partners ready to expand beyond their initial market, build the cross-market rollout plan, and coordinate with regional teams to launch and scale in additional EU countries.
- Build repeatable growth playbooks — what works for a ES Home and Living partner should be packaged so the EU KA team can deploy it across other categories and countries. You are expected to contribute IP, not just run your own book.
- Surface structural insights — gaps, product friction, policy barriers, category trends — and feed them back into category strategy, product, and leadership so the next acquisition and growth cycle is easier than the last.
- Lead partner participation in major commercial moments on an ongoing basis — campaigns, product launches, seasonal opportunities — ensuring strategic partners activate with full impact across EU markets.
Qualifications
Minimum Qualification(s)
- 5+ years of work experience in Operations, Account management or any similar field
- Proven track record in a direct acquisition, business development, or strategic sales role — you have personally closed enterprise-level deals or signed major brand/merchant partnerships. This is not a pure account management role; we need a hunter.
- Experience engaging stakeholders and closing deals that require aligning multiple decision-makers across complex organisations.
- Strong commercial acumen — you can size an opportunity, build a business case, negotiate terms, and drive measurable outcomes using data.
- Understanding of social commerce, content-led commerce, creator ecosystems, livestreaming, and short-video formats — or demonstrated ability to get up to speed fast in a new digital commerce model.
- Fluency in Spanish is required to facilitate collaboration with Spanish stakeholders
- Ability to thrive in ambiguity, matrixed environment where you are expected to figure things out and drive results without a playbook handed to you.
Preferred Qualification(s)
- Existing network in the European Home and Living industry — brands, retailers, distributors, marketplace merchants, or agency relationships that can accelerate acquisition.
- Deep knowledge of the European Home and Living e-Commerce landscape — consumer trends, category dynamics, digital commerce evolution, positioning.
- Experience owning account relationships across multiple European markets, including working with both market teams and EU/regional HQ stakeholders.
- Prior experience in marketplace, platform, or social commerce roles where you carried a number and closed named-account deals.
- Eager to win, growth-driven, commercially minded, and results-oriented. Collaborative, open to change, fast learner with sound judgment and structured thinking.
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
