18 publicaciones de empleo destacadas de customer service english en benisanó, vc (¡Están contratando!)

Account Manager Lead
Fourvenues —Valencia, Valencia provincia
- Jornada completa
- Trabajo híbrido
- Español
- Microsoft Excel
- Ventas
Solicitud rápida
Cybersecurity Professional - Senior Identity & Access Management (IAM) Expert (f/m/d)
Siemens —Valencia, Valencia provincia
- Jornada completa
- Trabajo híbrido
- Inglés
- AWS
- Liderazgo
Fullstack Developer
Otto Group one.O Spain —Valencia, Valencia provincia
- Jornada completa
- Trabajo híbrido
- Inglés
- Java
- SQL
Solicitud rápida
Guidewire Developer
Sollers Consulting —Valencia, Valencia provincia
- Jornada completa
- Trabajo híbrido
- Oracle
- Inglés
- Oficina
Corportate Network Engineer
HBX Group —Valencia, Valencia provincia
- Jornada completa
- Español
- Azure
- Informática
Project Assurance (RAMS) professional – Main Line rail market
Siemens —Valencia, Valencia provincia
- Jornada completa
- Trabajo híbrido
- Español
- Inglés
- Grado
Global Finance Director
Fourvenues —Valencia, Valencia provincia
- Horas extra
- Español
- Inglés
- Oficina
Solicitud rápida
Performance Energy Engineer (m/f/d)
Siemens —Valencia, Valencia provincia
- Jornada completa
- Español
- Inglés
- HVAC
9d
ETCS Trackside Design Engineer for National and International projects
Siemens —Valencia, Valencia provincia
- Jornada completa
- Trabajo híbrido
- Español
- Microsoft Excel
- Informática
.Net & Azure Full Stack Developer (Senior)
United ITs —Valencia, Valencia provincia
- Jornada completa
- Teletrabajo
- Azure
- Informática
- Solución de problemas de software
API Developer – .NET (Valencia)
Vitrolife Group —Paterna, Valencia provincia
- Trabajo híbrido
- Español
- Azure
- DevOps
Senior Mobile Engineer
Ebury —Valencia, Valencia provincia
- De guardia
- Inglés
- Oficina
- AWS
Solicitud rápida
3d
Staff Reliability Engineer – Utility Scale Inverter Platform
Nextpower —Valencia, Valencia provincia
- Jornada completa
- Español
- Inglés
- Máster
Staff Engineer, Mechanical Design
Celestica —Valencia, Valencia provincia
- Inglés
- Grado
- Manufactura
Backend Senior Developer - Core Squad
Óscala —Valencia, Valencia provincia
- De 35 € a 55 € al año
- Jornada completa
- Trabajo híbrido
- Español
- Informática
- Inglés
Solicitud rápida
Senior Java Developer with French or German
Sollers Consulting —Valencia, Valencia provincia
- Trabajo híbrido
- Oracle
- Inglés
- Oficina
Senior Software Developer – Pricing Solutions (German Market)
INEO Innovative Technologies —Valencia, Valencia provincia
- Jornada completa
- Inglés
- Oficina
- Sistema operativo Windows
- Seguro de vida
System Service Technician
ABB Robotics Ibérica, S.A.U. —Benisanó, Valencia provincia
- Jornada completa
- Trabajo híbrido
- Español
- Inglés
- Controladores lógicos programables
Solicitud rápida
6d

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Account Manager Lead

Fourvenues
Valencia, Valencia provincia

Solicitud rápida

Detalles del empleo

Jornada completa

Cualificaciones

Español
Microsoft Excel
Ventas
Upselling
Inglés
POS
HubSpot
SaaS
Gestión de cuentas
Figma
Liderazgo

Descripción completa del empleo

Fourvenues

Fourvenues is a tech platform born from within the entertainment industry, which gives it a first-hand understanding of what venues actually need to run their business.

The platform brings everything under one roof: online ticket sales, guest list management, VIP reservations, a fully integrated POS system for the bar and box office, real-time capacity tracking, and a built-in CRM to truly understand your audience.

What makes it stand out is how it connects all these touchpoints, from the moment someone buys a ticket to what they spend at the bar, generating cross-referenced data that lets owners see exactly which events perform best, which customer profiles spend the most, which promoters actually deliver, and where money is being left on the table.

The result: smarter decisions, less manual work, tighter control over the business, and a smoother experience for both staff and guests.

Your mission

Team Leadership

Lead, develop and grow the team.
Define objectives, OKRs and professional development plans according to role and seniority.

Business Growth

Lead the account retention and expansion strategy, including upselling, multi-venue growth, premium feature adoption and sustainable YoY revenue growth.
Maintain our current 98% logo retention rate across Spain, LATAM and international markets.
Ensure the successful management of complex accounts, including corporate groups, high-tier clients and sensitive markets.

Operational Excellence & Processes

Take direct ownership of the standardisation and compliance of processes across Expansion, Customer Success and Customer Support, including:

Proper use of HubSpot (contextualisation, handovers and workflows).
Ensuring internal documentation and intranet information remain accurate and up to date.
Interdepartmental workflows and SLAs.
Designing a scalable and replicable management model for new markets.

Cross-functional Collaboration

Work closely with:

Customer Support Manager Daily alignment and continuous process improvement.
Customer Experience Manager (B2C) Holiday SLAs, reputation management and shared workflows.
Implementation Team Coordination of POS, cashless, box office implementations and international deployments.
You will also collaborate closely with the Product team, sharing customer and market feedback from strategic accounts.

Data, Analysis & KPIs

Own and lead key metrics across the area, including:

YoY growth and revenue expansion by vertical and country.
Logo retention (Spain & international markets).
Churn and risk management.
Product adoption (core and premium features).
Operational workload per AM/KAM/CS and efficiency.
B2B NPS and CSAT, in collaboration with Support.

Your profile

Solid experience leading Account Management and/or Customer Success teams in B2B SaaS environments.
A hybrid profile combining strategy and operations, capable of moving quickly from analysis to execution.
Strong understanding of SaaS metrics such as YoY, churn, NRR, expansion, retention and product adoption.
Proven ability to build scalable processes, diagnose operational inefficiencies and implement best practices across teams.
Strong cross-functional coordination skills across Support, Product, Data and Implementation.
Advanced analytical capabilities, with experience interpreting KPIs, identifying patterns and making data-driven decisions.
Clear, constructive and adaptable communication skills across different audiences (clients, team and leadership).
High level of English and Spanish. Additional languages are a plus.
Previous experience in high-growth or international environments is highly valued, though not essential.

We value

Experience in the nightlife industry or a related sector.
Experience working with all-in-one business management platforms.

Why us?

Salary based on candidate's skills and experience.
Annual bonuses for those who significantly contribute to Fourvenues' success.
A vision and team that will inspire you to excel and reach the next level in your career development.
Continuous training we want you to stay at the forefront of technology and grow your skills through regular internal training.
MacBook laptop and high-resolution monitors to maximize your potential.
Hybrid work model (3+2): three days in the office and two from home if that’s where you feel most productive although we're confident that the environment and the team will make you enjoy being at the office more than you’d expect.
Flexible working hours. Organize your workday between 8:00 AM and 8:00 PM, as long as you meet scheduled commitments.
Private health insurance to promote your peace of mind and well-being.
Optional flexible benefits plan, such as dining, childcare, transportation, and discounts with major brands.
Extra vacation days for special occasions like birthdays, holidays, or unique events.

About us

Fourvenues is the B2B company leading the digital transformation of the nightlife industry. We address a global market worth over $100 billion, spanning nightclubs, festivals, beach clubs, event promoters, and bars.
This growth has led us to be recognized as the third fastest growing company in Spain in 2026, reflecting the strength of our model and the impact we are generating in the sector.

Our vision is clear: to become the operating system of the industry, with a strong financial component and a vertical SaaS (vSaaS) model that empowers our clients to achieve their goals. Their success is ours.

In just three years, we’ve multiplied our revenue by 20x, and we’re only getting started. Our goal is to grow by at least 100% annually, fostering an environment where commitment, high standards, and constant curiosity are non-negotiable. Here, excellence isn’t optional; it’s the standard.

In the last two years, Fourvenues has secured €11 million in funding from top-tier U.S. investors, including Base10 Partners (Notion, Figma, Instacart) and FJ Labs (Stripe, Airbnb, Rappi). This investment fuels our ambitious growth strategy and strengthens our commitment to expanding in the U.S. with a cutting-edge, high-performance product.

At Fourvenues, we scale aggressively while maintaining disciplined unit economics and a long-term vision. We are not just building fast, we are building sustainably, ensuring that every step forward is backed by solid fundamentals. Our goal is to become the leading platform in the nightlife industry while creating a company that lasts.

We have the privilege of collaborating with renowned brands such as Pacha, BRESH, Cova Santa, BCM, Magic Room HK, Blackworks, Sonorama Medellin, Opium, and Gossip Doha. And we’re continuously signing new partnerships every month, presenting challenges that push us to deliver outstanding service.

If you’re at a point in your career where you’re ready to make an impact, unlock your full potential, and join a rapidly expanding company, this is the place for you!

Learn more about our business and story here: https://www.youtube.com/watch?v=5ratQVugh7o

Solicitud rápida

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