19 publicaciones de empleo destacadas de customer service english en benisanó, vc (¡Están contratando!)

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Sales Application Specialist

Werfen -
Valencia, Valencia provincia

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Detalles del empleo

Jornada completa

Cualificaciones

Doctorado
Ventas
SAS
Inglés
Grado
Experiencia en cuidados intensivos
Marketing

Descripción completa del empleo

Job Information

Number

WEBWW-2026-000056

Job function

Sales

Job type

Full-time

Location

Valencia

Country

Spain

About the Position

Introduction

Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. We operate directly in 30 countries, and in more than 100 territories through distributors. Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong.

Overview

Job Summary

The Sales Application Specialist Acute Care Diagnostics (SAS ACDx) is a mixed figure including both sales and technical responsibilities, being his/her main job tasks to actively promote and sell our products and solutions while keeping a good track on the technical status of the instrumentation park, reagent stocks and IT solutions. He/she will have special focus on the Central Lab and Clinical Areas such as Intensive Care Units, Emergency Departments and Operating rooms.

The SAS ACDx will provide our customers with solutions that adapt to their changing needs, creating a relationship of trust that will bring value to our customers and the Company in the medium and long term.

Responsibilities

Key Accountabilities

Achieve sales and commercial targets established by the Company.
Provides clinical & application support.
Supports laboratory organization improvement by technical advice and solution offering
Encourages cross-selling by providing product information and introducing cost/efficiency balanced tailored techniques
Be able to present ACDx and PBM products and concepts to institutions, end-user groups, clinicians, and expert groups
Create a network of trust within the organization and organizes other colleagues in field visits.
Coordination skills to organize instrument installations interacting with the different departments involved (Logistics, Technical Service, Marketing...), as well as to perform product and service demonstrations
Can keep the training level of our user’s analyzers and reagents and managee appropriate documentation
Be a team player that works together with the KAM and Business Unit in the management of opportunities and risks
Has a global point of view that allows him/her to check the service level offered by the different departments of the Company assigned centers, thus reducing the risk of complaints
Provides troubleshooting for technical enquiries
Solves product incidents at technical level in coordination with HelpLine, Technical Service and Product Managers.
Be tender management experienced (specification and profitability analysis, preparation of the necessary documentation, litigation support).
Be goal oriented and can achieve the sales and commercial targets established by the Company
Provides first level (remote and/or on-site) of technical support to customer accounts regarding the products, applications and operations, assisting them with the integration of systems in their laboratories.
Ensures the Compliance with Ethical Code.

Networking/Key relationships

Key Account Manager
SAS Manager / Area Manager
Business Unit (Business Unit Manager, Product Managers)
Technical Support Team (Field Service Engineer, Helpline, Service Area Manager)
IT Operations Team
Logistics (Customer Service)
Contracting Department
Quality Assurance / Regulatory Affairs

Qualifications

Minimum Knowledge & Experience required for the position:

Education:

Bachelor’s Degree in Life Sciences or related discipline.

PhD valuable

Experience:
Experience in sales and/or marketing within the IVD will be considered.
Basic training or experience with Blood Gas
Comprehensive knowledge of Hemostasis or experience as a nurse or sales rep. in ICU or Operating Room is a plus.
Experience with viscoelastic testing devices (Rotem or TEG) will be considered an asset.
Experience in Cardiovascular Operating Room, Liver transplantation Operating Room or any significant responsibility in bleeding and massive transfusions will also be considered a plus.
Additional Skills/Knowledge:
Comprehensive knowledge in life sciences.
Language: Fluent English

Skills & Capabilities:

The ideal candidate for this position will exhibit the following skills and competencies:

Focus on results and the customer.
Flexibility, reliability, adaptability to the changes, anticipation.
Self-control, discipline and monitoring of guidelines.
Listen and communicate clearly, assertiveness.
Team and individual work capability.
Market and product knowledge.
Sales and influence skills.
Establishes relations with customers based on trust and confidence.
Self-training capacity.

Travel requirements:

Daily work Eastern Area (Valencian Community & Baleares)
Up to 30-40% of time

If you are interested in constantly learning and being challenged on a daily basis, we encourage you to submit your resume or CV.

Werfen appreciates and values diversity. We are an Equal Opportunity/Affirmative Action Employer M/F/D/V.

www.werfen.com

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