20 publicaciones de empleo destacadas de food science en barcelona barcelona provincia (¡Están contratando!)

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Customer Success Executive - Nordic markets

Infor -
Barcelona, Barcelona provincia

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Detalles del empleo

Jornada completa
Hace 8 días

Cualificaciones

Danés
Sistemas ERP
Noruego
Sueco
Cloud
IT
Manufactura
SaaS
Gestión de cuentas
Liderazgo

Descripción completa del empleo

Description

As a Customer Success Executive at Infor, you are the strategic leader responsible for ensuring customer success by proactively driving measurable value, business outcomes, and strategic objectives. This role requires managing and growing customer relationships across both business and IT stakeholders, fostering multi-threaded engagement at the champion level. You will be accountable for achieving key metrics such as renewal rate (% of dollars renewed), book of business expansion, and multi-year contracts, in alignment with customer and revenue goals, in collaboration with Strategic Renewal Managers and Account Executives.

A Typical Day in the Life Includes:

Driving Outcomes & Value:

Engage as a trusted advisor to both business and IT leaders, aligning Infor's solutions with the customer's strategic objectives.
Develop and execute joint success plans with customers that include clearly defined milestones and measurable outcomes.
Actively identify and deliver business value through product adoption and optimization, ensuring that customers maximize ROI.

Strategic Relationship Management:

Build and maintain multi-threaded relationships across key customer stakeholders, focusing on champion-level engagement to ensure alignment and engagement at all levels.
Proactively drive executive engagement to ensure alignment on strategic objectives and account health.
Serve as the customer's advocate within Infor, escalating and resolving risks as necessary.

Renewals and Expansion

Be accountable for achieving % of dollars renewed within your book of business and driving expansion opportunities.
Partner with Strategic Renewal Managers and Account Executives to orchestrate strategic renewal events that focus on value realization rather than transactional negotiations.
Leverage product adoption data to influence renewal discussions and highlight customer success.

KPI Management

Monitor and manage KPIs such as renewal predictors, customer health scores, adoption metrics, and forecasting accuracy to uncover risks and opportunities.
Use data-driven insights and predictive analytics to proactively manage churn risk and drive revenue growth.

Basic Qualifications:

Fluency in a Nordic language: Swedish, Norwegian, or Danish.
Customer success, strategic account management, or renewal-leadership experience.
Experience influencing senior business and IT executives and managing high-value, complex renewals.
Experience managing KPIs and delivering revenue retention and account expansion.
Strong collaboration, strategic thinking, and communication skills.
Willing to work from the Barcelona office three days per week.

Preferred Qualifications:

Experience with ERP or enterprise SaaS solutions.
Experience serving food & beverage, manufacturing, distribution, or process-industry customers.
Experience applying a value/discovery methodology (e.g., MEDDICC) and building value maps.

About Infor

About Infor

Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next.

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

For more information visit www.infor.com

About Infor

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.

We have a relentless commitment to a culture based on PBM™. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.

Fraud Awareness

We have been made aware of unauthorized individuals posing as Infor recruiters, including some who have made fraudulent offers of employment. Please read our guidelines and protect yourself from recruitment scams.

Fraud Privacy Policy

We value your privacy at Infor. You may access our privacy policy here.

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Description

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Preferred Qualifications:

About Infor

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