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Operations Manager

Cencora -
Madrid, Madrid provincia

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Detalles del empleo

Jornada completa

Cualificaciones

Español
Inglés
Liderazgo
Habilidades de comunicación

Descripción completa del empleo

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Operations Manager| World Courier | Spain

Join a global leader in specialized healthcare logistics

At World Courier, we help move life-changing therapies and critical healthcare products across the world with precision, care, and urgency. We are looking for an experienced and inspiring Operations Manager to lead operational excellence across our Spanish business while supporting our wider global network.

This is a high-impact leadership role for someone who thrives in a fast-paced, regulated environment and is passionate about delivering exceptional service to customers across Direct-to-Patient (DtP), Cell & Gene Therapy, commercial pharma, and clinical trials.

If you are a strategic operational leader with strong commercial awareness, excellent people leadership skills, and a drive to continuously improve performance, we would love to hear from you.

What you’ll do

As Operations Manager, you will play a key role in ensuring our operations run efficiently, compliantly, and in line with business objectives. You will work closely with the General Manager and wider leadership team to support operational delivery, budget management, team development, and customer satisfaction.

Key responsibilities

Maintain a strong understanding of the current regulatory landscape across all service areas, including DtP, Cell & Gene Therapy, commercial pharma, and clinical pharma
Partner with the General Manager and Administration Manager to develop the annual budget and manage direct and indirect costs in line with approved targets
Lead, coach, and motivate Operations Controllers and wider associates to achieve business goals and high performance standards
Review, refine, and evolve departmental responsibilities to meet the changing needs of customers and the global network
Support the General Manager with operational and strategic priorities as required
Represent World Courier externally with relevant trade groups, such as the Freight Transport Association
Take ownership of local staffing, including recruitment and headcount management
Support HR-related activities, including policy development and people processes
Contribute to employee financial review processes and annual bonus distribution
Travel regularly across Iberia and global locations as part of the role
Support additional business priorities as required by the General Manager

What we’re looking for

We are seeking a confident and capable operations leader who brings deep industry experience, commercial awareness, and a collaborative leadership style.

Essential skills and experience

Minimum 10 years of industry experience, including operational, client-facing, and commercial roles
Proven ability to perform all aspects of an Operations Management role to a consistently high standard
Experience taking ownership of projects and driving them through to completion
Strong ability to provide relevant business and operational information when required
Demonstrated success in resolving internal and external customer issues quickly and creatively
Strong analytical and problem-solving skills
Excellent communication skills in English and Spanish, both written and verbal
Ability to delegate effectively and provide clear direction
A collaborative approach, with the ability to share knowledge and develop others
Full driving licence

Personal qualities that will help you succeed

Able to work effectively both independently and as part of a team
Self-motivated and proactive
Calm and composed under pressure
Flexible and adaptable in a changing environment
Strong attention to detail
Uses initiative and sound judgment
Excellent organisational skills with the ability to prioritise and multitask
Friendly, professional, and approachable
Presentable and confident in representing the business
Strong leadership presence and the ability to lead by example
Dependable, reliable, and trustworthy

Why join World Courier?

This is an exciting opportunity to join a globally respected organisation at the forefront of healthcare logistics. You will have the chance to:

Make a meaningful impact in a mission-driven industry
Lead talented teams in a highly specialized operational environment
Contribute to the delivery of critical therapies and healthcare solutions worldwide
Work in a role with both strategic influence and day-to-day operational leadership
Be part of a company that values expertise, accountability, collaboration, and service excellence

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: World Courier de Espana, S.A.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

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