20 publicaciones de empleo destacadas de lead documentation engineer en barcelona, ct (¡Están contratando!)

Expert Support Engineer, Technical Lead
Ingram Micro —Barcelona, Barcelona provincia
- Jornada completa
- APIs
- Liderazgo
Sr Technical Support Engineer
Ingram Micro —Barcelona, Barcelona provincia
- Disponibilidad fin de semana
- Azure
- Inglés
- Bachillerato
Product Introduction/ PrPIM Engineer
ALSTOM —Barcelona, Barcelona provincia
- Jornada completa
- Español
- Inglés
- Plan de pensiones
Data Scientist
Kyndryl —Barcelona, Barcelona provincia
- Jornada completa
- Azure
- Máster
- Grado
TechOps Engineering Lead
Sparta —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- AWS
- Scripting
- SharePoint
1d
Senior Software Engineer
Apex Group —Barcelona, Barcelona provincia
- Jornada completa
- Inglés
- Oficina
Electrical Infrastructure Reliability Manager, EU AMZL RME
AWS EMEA SARL (Spain Branch) - G84 —Barcelona, Barcelona provincia
- Disponibilidad fin de semana
- Español
- Máster
- Grado
1d
Product Introduction Reliability Growth Engineer
ALSTOM —Barcelona, Barcelona provincia
- Jornada completa
- Español
- Inglés
- Plan de pensiones
Research Engineer - Operational air quality forecast (RE1)
Barcelona Supercomputing Center (BSC) —Barcelona, Barcelona provincia
- Jornada completa
- Informática
- Inglés
- Máster
Business Development Engineer - Automotive
Outrigo International SL —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- CRM software
- Español
- Ventas
Sr. Site Reliability Engineer - SRE
QAD —Barcelona, Barcelona provincia
- Jornada completa
- Teletrabajo
- AWS
- Scripting
- Manufactura
Senior Systems Engineer
Minsait —Barcelona, Barcelona provincia
- Scripting
- Python
Pitch and Yaw Electrical Engineer
GE Vernova —Barcelona, Barcelona provincia
- Jornada completa
- Inglés
- Grado
13d
Staff Software Engineer - Newsletter & Alerts Delivery
Dow Jones —Barcelona, Barcelona provincia
- Trabajo híbrido
- AWS
- Vacaciones pagadas
- Programa de recomendación
Senior Data Insights Consultant
Wunderman Thompson MAP —Barcelona, Barcelona provincia
- Inglés
- Oficina
- SQL
AI Engineer – AI Security & Trust (RE3)
Barcelona Supercomputing Center (BSC) —Barcelona, Barcelona provincia
- Disponibilidad fin de semana
- Español
- Informática
- Inglés
7d
Solution Architect
S&P Computersysteme GmbH —Barcelona, Barcelona provincia
- Trabajo híbrido
- Español
- Azure
- Informática
7d
Senior Systems Engineer
Indra —Barcelona, Barcelona provincia
- Scripting
- Python
Senior Design System Designer
Bitpanda —Barcelona, Barcelona provincia
- Trabajo híbrido
- Inglés
- Vacaciones pagadas
Firmware Engineer
Diagnóstic Grifols SA —Parets del Vallès, Barcelona provincia
- Jornada completa
- Inglés
- C++
- Grado

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Expert Support Engineer, Technical Lead

Ingram Micro -
Barcelona, Barcelona provincia

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Detalles del empleo

Jornada completa

Cualificaciones

Arquitectura del sistema
APIs
Cloud
Liderazgo

Descripción completa del empleo

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description:

Shape Tomorrow’s Cloud—Lead Critical Support for a Global Technology Ecosystem

About Ingram Micro

Ingram Micro powers the global IT ecosystem—connecting technology vendors, partners, and businesses to unlock the full promise of innovation. With operations reaching over 90% of the world’s population and our digital platform, Ingram Micro Xvantage™ , we enable smarter, faster, and more scalable ways to do business. Together, L et’s shape tomorrow by driving technology forward and creating real impact across the globe.

Join Unified Support at Ingram Micro and help keep global technology running smoothly through collaboration, problem‑solving, and real customer impact.

We are seeking a highly experienced Lead Technical Support Engineer to operate as the senior technical leader within the support organization. This role builds upon the Senior Technical Support Engineer (L2) foundation, expanding into technical leadership, cross-functional influence, and operational ownership. The Lead Engineer serves as the voice of Support with Product and Engineering, driving issue resolution at scale while enabling team effectiveness through mentorship, workflow optimization, shift-left initiatives, and continuous innovation.

Key Responsibilities

Act as the technical escalation point for the most complex and business-critical issues.

Represent Support in Engineering and Product meetings, speaking on behalf of customer impact and supportability.

Lead technical discussions with Engineering and Product on defects, prioritization, and product improvements.

Drive end-to-end workflow management including ticket prioritization, backlog health, and SLA adherence.

Mentor and coach L1/L2 engineers, elevating technical capability and performance across the team.

Lead shift-left initiatives to improve self-service, documentation, and first-touch resolution.

Partner with Product and Engineering to eliminate recurring issues and improve platform stability.

Lead major incident technical coordination and post-incident improvements.

Continuous Learning & Innovation Expectations

Continuously upskill in emerging technical tools, platforms, and modern support technologies.

Actively develop expertise in AI tools and capabilities to enhance troubleshooting, automation, and decision-making.

Leverage AI as a transformative tool to improve customer experience, reduce MTTR, and drive support efficiency.

Drive adoption of AI-enabled workflows, including knowledge generation, ticket automation, and self-service enhancements.

Mentor team members on leveraging AI and modern tools to elevate overall team capability and scale impact.

Knowledge, Skills, and Experience

7+ years in technical support or related technical roles.

Strong expertise in cloud, APIs, integrations, and system architecture.

Proven leadership, mentorship, and cross-functional influence.

Experience driving operational improvements and workflow optimization.

Excellent communication skills translating technical issues into business impact.

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Refina tu búsqueda

lead documentation engineer empleos en barcelona, ct

Expert Support Engineer, Technical Lead

Sr Technical Support Engineer

Product Introduction/ PrPIM Engineer

Data Scientist

TechOps Engineering Lead

Senior Software Engineer

Electrical Infrastructure Reliability Manager, EU AMZL RME

Product Introduction Reliability Growth Engineer

Research Engineer - Operational air quality forecast (RE1)

Business Development Engineer - Automotive

Sr. Site Reliability Engineer - SRE

Senior Systems Engineer

Pitch and Yaw Electrical Engineer

Staff Software Engineer - Newsletter & Alerts Delivery

Senior Data Insights Consultant

AI Engineer – AI Security & Trust (RE3)

Solution Architect

Senior Systems Engineer

Senior Design System Designer

Firmware Engineer

Quiero recibir la alerta de empleo más reciente de lead documentation engineer en barcelona, ct

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