From empowering entrepreneurs to build successful businesses, to supporting their clients arrange 'me time' moments, we’re in the business of elevating people - helping them to thrive and feel fantastic. Lifting others up can be hard, heavy work, and we passionately believe that the sense of purpose and personal satisfaction this brings are worth it.
What started in Poland is now an international, cloud-based marketplace that’s scaling rapidly. We bring independent business owners together with their customers on a product that connects creative communities and opens up worlds of opportunities.
For our providers, our products offer services for getting booked, paid, and building a loyal client base. For their clients, we’re where they can find their favourite spots, discover new businesses and book appointments in an instant.
Working in a rapidly growing, ever-changing scale-up comes with its own set of opportunities and challenges. If you prefer a stable environment, with clear processes and structures then, we've got to be honest, you won't always find that here. However, if you enjoy inventively solving problems with others, helping create clarity when things get confusing, and prioritising your own path within ambiguity, then the chances are that you'll love the opportunities available to grow your career at Booksy.
The people you’ll like to work with and things you'll enjoy impacting:
As a Senior AI Business Analyst reporting to the Head of Program Management, you'll be at the centre of one of the most ambitious transformation programmes in the industry. Map how Booksy operates today, identify where AI creates the biggest leverage, and build the roadmap to get there - with full executive sponsorship behind you. Specifically, you will:
- Surface Opportunities: Conduct structured discovery sessions across various departments to map real workflows and spot high-value AI transformation candidates.
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Design Solutions: Gather business and technical requirements, producing clear process maps, user stories, and functional specs usable by both engineers and commercial leaders.
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Bridge the Gap: Partner with Engineering, Data, and functional AI Captains to turn ambitions into prototype solutions and deliver agentic workflows.
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Track Impact: Maintain our global AI Initiative Tracker, ensuring all metrics, project baselines, and company-wide ROI figures are accurate and clear.
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Drive Adoption: Act as a vital link between program governance and execution, mapping out adoption blockers - whether technical or behavioral, and helping functions scale up their AI capabilities.
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Stay Ahead: Stay current with developments in Generative AI, LLMs, Agentic AI, and Intelligent Automation that are relevant to Booksy's operating context.
Requirements
Essentially, to ensure you succeed in this role you’re going to need…
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Strong BA Foundations: Proven experience as a Senior Business or Process Analyst handling end-to-end discovery and process mapping in complex environments.
- Transformation Experience: Demonstrated background supporting digital transformation, automation, or technology change initiatives.
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Stakeholder Management: Exceptional communication skills with a proven track record of managing difficult rooms, challenging assumptions, and driving alignment without formal authority.
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Hands-on AI Application: Direct, practical experience utilizing Generative AI, LLMs, or Intelligent Automation tools - not just general awareness.
- Agentic Process Design: A solid understanding of how to structure, optimize, and map out workflows specifically for autonomous AI execution.
- Multitasking Agility: The capability to comfortably lead workshops and manage multiple fast-moving discovery workstreams simultaneously across diverse functions.
- Fluent English at C1 level or above. You must be able to lead conversations with international stakeholders and translate complex technical concepts into business-friendly language.
It will also help you to have…
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Experience working within a fast-paced Marketplace, SaaS, or platform business structure.
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Background collaborating inside a centralized transformation office or a cross-functional program environment.
- Familiarity with AI adoption frameworks or hands-on experience contributing to technology ROI models.
Benefits
We're proudly distributed across the globe, with each market being remote-first. Depending on which market you're joining, you might have office access or be fully remote - either works. All we ask is that you're based in the country/region this role is advertised in.
Additional benefits that might differ depending on the location. You shall be provided with the benefits details during or after your first conversation with one of our TA Specialists.
How AI helps us find great people
Think of our AI tool as a really smart assistant for our recruitment team. Its job? To help us move faster, stay consistent, and make sure no great candidates are overlooked. Every application goes through the same AI review to help us spot skills that match the role - but don’t worry, AI never makes the decisions. Real people do. Our recruiters and hiring managers handle every final call. And we regularly review how the tool is used to keep things fair, ethical, and compliant with data protection laws. Curious about how it works? You can always ask how AI was used in your application - it won’t affect your chances in any way.
If you have questions, just drop us a note - we’re happy to explain more.
Our Diversity and Inclusion Commitment:
We work in a highly creative and diverse industry so it goes without saying that we strive to create an inclusive environment for all. We welcome people from all backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us at [email protected], so we can best support you .
Kindly submit your application and CV in English to ensure it is successfully reviewed.
