18 publicaciones de empleo destacadas de supervisor service en barcelona, ct (¡Están contratando!)

Mgr-Front Office I
Marriott International, Inc —Barcelona, Barcelona provincia
- Jornada completa
- Oficina
- Hotel
- Bachillerato
11d
Customer Service Representative (French-speaking) - On-site - Electrical Automotive Industry XM01
Concentrix —Barcelona, Barcelona provincia
- Horas extra
- Servicio al cliente
- Inglés
- Microsoft Office
13d
Concierge - Hotel Arts Barcelona
Marriott International, Inc —Barcelona, Barcelona provincia
- Jornada completa
- Sin necesidad de experiencia
- Hotel
- Bachillerato
10d
Front Desk Manager (July) - W Barcelona
Marriott International, Inc —Barcelona, Barcelona provincia
- Jornada completa
- Oficina
- Hotel
- Bachillerato
11d
Customer Service Representative (Danish - Speaking) - Work - from - home - TR02
Concentrix —Barcelona, Barcelona provincia
- Jornada completa
- Ventas
- Servicio al cliente
- Inglés
Steward - Hotel Arts Barcelona
Marriott International, Inc —Barcelona, Barcelona provincia
- Jornada completa
- Sin necesidad de experiencia
- Hotel
- Bachillerato
Print Inside Presales Consultant with French
HP —Sant Cugat del Vallès, Barcelona provincia
- Jornada completa
- Informática
- Ventas
- Inglés
- Seguro de vida
Fashion Support Consultant - (French speaking) - Onsite - Part-time -GE02
Concentrix —Barcelona, Barcelona provincia
- Horas extra
- Servicio al cliente
- Inglés
- Microsoft Office
3d
TÉCNICO (H/M) COMERCIAL DE ASCENSORES NOSTER SABADELL
Otis —Sabadell, Barcelona provincia
- Jornada completa
- Ventas
- Inglés
- Microsoft Office
Senior Ecommerce Growth Strategist
Common Thread Collective —Barcelona, Barcelona provincia
- Inglés
- Habilidades de comunicación
Floor Manager - French Market
Konecta BCN —Barcelona, Barcelona provincia
- Español
- Servicio al cliente
- Inglés
Solicitud rápida
5d
Camarero/a - Hotel Arts Barcelona
Marriott International, Inc —Barcelona, Barcelona provincia
- Jornada completa
- Hotel
- Bachillerato
12d
Host/Hostess - The Barcelona EDITION
Marriott International, Inc —Barcelona, Barcelona provincia
- Jornada completa
- Sin necesidad de experiencia
- Hotel
- Bachillerato
2d
Laundry Attendant (July) - W Barcelona
Marriott International, Inc —Barcelona, Barcelona provincia
- Jornada completa
- Bachillerato
11d
Customer Care Automation Engineer
Coesia —Santa Perpètua de Mogoda, Barcelona provincia
- Inglés
- Controladores lógicos programables
- Seguro de vida
Solicitud rápida
4d
Housekeeping Attendant (Part-Time)
Grand Hyatt Barcelona —Barcelona, Barcelona provincia
- Media jornada
- Español
- Máster
- Hotel
3d
Hotel Cleanliness Supervisor (Replacement) - Renaissance Barcelona
Marriott International, Inc —Barcelona, Barcelona provincia
- Jornada completa
- Hotel
- Bachillerato
1d
Vendedor/a 16h EASTPAK - Barcelona
VF Corporation —Barcelona, Barcelona provincia
- Media jornada
- Ventas
- Servicio al cliente
- Bachillerato
Solicitud rápida

More jobs to discover

Find similar jobs that you might be interested in.

Customer Service Representative (French-speaking) - On-site - Electrical Automotive Industry XM01
Concentrix —Barcelona, Barcelona provincia
Are proficient or bilingual in French and are fluent in English. Can take ownership and progress calls to resolution or to escalate call to resolution.
13d

Quiero recibir la alerta de empleo más reciente de supervisor service en barcelona, ct

Al iniciar sesión en tu cuenta, aceptas las Condiciones del servicio de SimplyHired, nuestra Política sobre cookies y nuestra Política de privacidad.

Mgr-Front Office I

Marriott International, Inc -
Barcelona, Barcelona provincia

Solicitar ahora

Detalles del empleo

Jornada completa
Hace 11 días

Cualificaciones

Bachillerato
Recepción

Descripción completa del empleo

Additional Information
Job Number26080630
Job CategoryRooms & Guest Services Operations
LocationPlaca de la Rosa dels Vents 1, Barcelona, Barcelona, Spain, 8039
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and building mutual trust, respect, and cooperation among team members.

Serving as a role model to demonstrate appropriate behaviors.

Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Responds to and handles guest problems and complaints.

Sets a positive example for guest relations.

Empowers employees to provide excellent customer service.

Observes service behaviors of employees and provides feedback to individuals.

Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.

Ensures employees understand customer service expectations and parameters.

Interacts with guests to obtain feedback on product quality and service levels.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.

Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Supervises same day selling procedures to maximize room revenue and control property occupancy.

Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Supporting Human Resource Activities

Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.

Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

Participates in employee progressive discipline procedures.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Performs all duties at the Front Desk as necessary.

Runs Front Desk shifts whenever necessary.

Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

La misión de W Hotels es despertar la curiosidad y expandir mundos. Somos un lugar para disfrutar de la vida. Estamos aquí para abrir puertas y mentes. Constantemente nos dejamos inspirar por nuevas caras y nuevas experiencias. Nuestro núcleo es un espíritu armonioso y listo para todo, que nos ha hecho famosos por reinventar las normas del lujo en todo el mundo. El servicio Whatever/Whenever es nuestra cultura y la filosofía de servicio que hace realidad las pasiones de los huéspedes. Si eres original, innovador y siempre miras hacia las posibilidades que te brinda el futuro, te damos la bienvenida a W Hotels. Al unirte a W Hotels, te unes a una cartera de marcas con Marriott International. Estarás donde puedes llevar a cabo tu mejor trabajo, comenzarás a cumplir tu propósito, formarás parte de un increíble equipo mundial y te convertirás en tu mejor versión.

Solicitar ahora

Refina tu búsqueda

supervisor service empleos en barcelona, ct

Mgr-Front Office I

Customer Service Representative (French-speaking) - On-site - Electrical Automotive Industry XM01

Concierge - Hotel Arts Barcelona

Front Desk Manager (July) - W Barcelona

Customer Service Representative (Danish - Speaking) - Work - from - home - TR02

Steward - Hotel Arts Barcelona

Print Inside Presales Consultant with French

Fashion Support Consultant - (French speaking) - Onsite - Part-time -GE02

TÉCNICO (H/M) COMERCIAL DE ASCENSORES NOSTER SABADELL

Senior Ecommerce Growth Strategist

Floor Manager - French Market

Camarero/a - Hotel Arts Barcelona

Host/Hostess - The Barcelona EDITION

Laundry Attendant (July) - W Barcelona

Customer Care Automation Engineer

Housekeeping Attendant (Part-Time)

Hotel Cleanliness Supervisor (Replacement) - Renaissance Barcelona

Vendedor/a 16h EASTPAK - Barcelona

More jobs to discover

Quiero recibir la alerta de empleo más reciente de supervisor service en barcelona, ct

Related Searches

Herramientas para candidatos

Herramientas para empresas

Buscar

Mantener la conexión