14 publicaciones de empleo destacadas de quality control associate en spain (¡Están contratando!)

Mgr-Front Office I
Marriott International, Inc —Barcelona, Barcelona provincia
- Jornada completa
- Oficina
- Hotel
- Bachillerato
9d
Front Desk Manager (July) - W Barcelona
Marriott International, Inc —Barcelona, Barcelona provincia
- Jornada completa
- Oficina
- Hotel
- Bachillerato
9d
I&C Engineer III
Holtec —Madrid, Madrid provincia
- Máster
- Project management
- Grado
Solicitud rápida
Stockroom Associate (Salary)
Skechers USA Iberia, S.L.U. —Terrassa, Barcelona provincia
- Media jornada
Solicitud rápida
22h
MOZO DE ALMACEN 16 H SKECHERS GETAFE
Skechers USA Iberia, S.L.U. —Getafe, Madrid provincia
- Media jornada
Solicitud rápida
4d
Assistant Manager - Lagoh, Hollister
Abercrombie & Fitch Spain, SL —Sevilla, Sevilla provincia
- Jornada completa
- Español
- Informática
- Ventas
- Vacaciones pagadas
Key Lead (Supervisor/a de planta de ventas part-time) - Lagoh, Hollister
Abercrombie & Fitch Spain, SL —Sevilla, Sevilla provincia
- Media jornada
- Español
- Ventas
- Inglés
Assistant Manager - Westfield Parquesur, Hollister
Abercrombie & Fitch Spain, SL —Leganés, Madrid provincia
- Jornada completa
- Español
- Informática
- Ventas
- Vacaciones pagadas
Assistant Manager - Xanadu, Hollister
Abercrombie & Fitch Spain, SL —Arroyomolinos, Madrid provincia
- Jornada completa
- Español
- Informática
- Ventas
- Vacaciones pagadas
Assistant Manager - La Canada, Hollister
Abercrombie & Fitch Spain, SL —Marbella, Málaga provincia
- Jornada completa
- Español
- Informática
- Ventas
- Vacaciones pagadas
Key Lead (Supervisor/a de planta de ventas part-time) - La Canada, Hollister
Abercrombie & Fitch Spain, SL —Marbella, Málaga provincia
- Media jornada
- Español
- Ventas
- Inglés
Associate Trainer - Self Employed (UK, Middle East, Europe, India and Asia)
TrustFlight —España
- Media jornada
- Teletrabajo
- Microsoft Powerpoint
- Microsoft Word
- Español
Solicitud rápida
Senior Data Engineer - Databricks
Intetics —España
- De guardia
- Teletrabajo
- Azure
- Sistemas ERP
- Sistema operativo Windows
Solicitud rápida
2d
Operation Project Director - Construction Projects (Data Centres)
Turner & Townsend —Madrid, Madrid provincia
- Jornada completa
- Español
- Inglés
- Liderazgo
Solicitud rápida
3h

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Mgr-Front Office I

Marriott International, Inc -
Barcelona, Barcelona provincia

Solicitar ahora

Detalles del empleo

Jornada completa
Hace 9 días

Cualificaciones

Bachillerato
Recepción

Descripción completa del empleo

Additional Information
Job Number26080630
Job CategoryRooms & Guest Services Operations
LocationPlaca de la Rosa dels Vents 1, Barcelona, Barcelona, Spain, 8039
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and building mutual trust, respect, and cooperation among team members.

Serving as a role model to demonstrate appropriate behaviors.

Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Responds to and handles guest problems and complaints.

Sets a positive example for guest relations.

Empowers employees to provide excellent customer service.

Observes service behaviors of employees and provides feedback to individuals.

Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.

Ensures employees understand customer service expectations and parameters.

Interacts with guests to obtain feedback on product quality and service levels.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.

Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Supervises same day selling procedures to maximize room revenue and control property occupancy.

Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Supporting Human Resource Activities

Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.

Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

Participates in employee progressive discipline procedures.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Performs all duties at the Front Desk as necessary.

Runs Front Desk shifts whenever necessary.

Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

La misión de W Hotels es despertar la curiosidad y expandir mundos. Somos un lugar para disfrutar de la vida. Estamos aquí para abrir puertas y mentes. Constantemente nos dejamos inspirar por nuevas caras y nuevas experiencias. Nuestro núcleo es un espíritu armonioso y listo para todo, que nos ha hecho famosos por reinventar las normas del lujo en todo el mundo. El servicio Whatever/Whenever es nuestra cultura y la filosofía de servicio que hace realidad las pasiones de los huéspedes. Si eres original, innovador y siempre miras hacia las posibilidades que te brinda el futuro, te damos la bienvenida a W Hotels. Al unirte a W Hotels, te unes a una cartera de marcas con Marriott International. Estarás donde puedes llevar a cabo tu mejor trabajo, comenzarás a cumplir tu propósito, formarás parte de un increíble equipo mundial y te convertirás en tu mejor versión.

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Refina tu búsqueda

quality control associate empleos en spain

Mgr-Front Office I

Front Desk Manager (July) - W Barcelona

I&C Engineer III

Stockroom Associate (Salary)

MOZO DE ALMACEN 16 H SKECHERS GETAFE

Assistant Manager - Lagoh, Hollister

Key Lead (Supervisor/a de planta de ventas part-time) - Lagoh, Hollister

Assistant Manager - Westfield Parquesur, Hollister

Assistant Manager - Xanadu, Hollister

Assistant Manager - La Canada, Hollister

Key Lead (Supervisor/a de planta de ventas part-time) - La Canada, Hollister

Associate Trainer - Self Employed (UK, Middle East, Europe, India and Asia)

Senior Data Engineer - Databricks

Operation Project Director - Construction Projects (Data Centres)

Other jobs to consider

Quiero recibir la alerta de empleo más reciente de quality control associate en spain

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