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Bartender

Mandarin Oriental Hotel Group -
Mallorca, Illes Balears provincia

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Detalles del empleo

Contrato temporal

Cualificaciones

Upselling
Máster
POS

Descripción completa del empleo

Mandarin Oriental Punta Negra, Mallorca is looking for a Bartender to join our Food & Beverage team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Set against the stunning backdrop of Puerto Portals, Mandarin Oriental Punta Negra pulses with the vibrant spirit of Mallorca. Here, subtle and emotional luxury seamlessly blend with the island’s natural beauty and energy, offering a place where inspiration flows effortlessly. Celebrate the essence of Mallorca through bespoke experiences, dynamic culinary journeys, and rejuvenating wellness - each designed to immerse you in the island’s vibrant atmosphere and extraordinary offerings.

About the job

Based at the Mandarin Oriental Punta Negra, Mallorca, the Bartender is responsible for crafting and serving high-quality beverages, delivering exceptional service, and maintaining the bar area in pristine condition.

As Bartender, you will be responsible for the following duties:

Understanding the outlet’s concept and beverage offerings and confidently explaining them to guests.

Crafting and serving high-quality cocktails, non-alcoholic drinks, wines, spirits, and beers, garnishing them to standard and recommending drinks when appropriate.

Ensuring bar mise en place is prepared for efficient service, maintaining all ingredients, bottles, and equipment in order and checking inventory daily.

Assisting the Head of Bars in creating new cocktails, supporting menu promotions, and keeping product knowledge up to date.

Maintaining cleanliness and hygiene of the bar and storage areas, including deep cleaning and proper fridge management.

Handling POS operations, processing orders, and supporting cashiering tasks as needed.

Delivering personalized, friendly service, observing guest needs, creating WOW moments, and ensuring satisfaction from arrival to departure in line with MOHG Legendary Quality Experiences (LQEs) and MOQA standards.

Communicating effectively with colleagues and management, proactively supporting the team, and reporting guest preferences to ensure seamless service.
To carry out any additional duties requested by management related to hotel operational activities
Follow the principle of the 5Ps “Proper Planning Prevents Poor Performance” at all times and in all activities
Maintain extensive knowledge of cocktails, alcoholic beverages and non-alcoholic beverages
Provide guidance across all outlets in coffee preparation and service, assisting when necessary
Offer appropriate beverage suggestions based on guest preferences, promoting and upselling in a positive and friendly manner when suitable
Maintain and organize appropriate stock levels, ensuring sufficient inventory for daily operations
Ensure all glassware, chinaware and utensils required for beverage service are in proper condition at all times and record any breakages in the outlet breakage list
Follow up on any maintenance issues affecting service
Maintain beverage presentation and drink appearance standards at all times
Work closely with managers, keeping them promptly and fully informed of all relevant bar matters
Demonstrate strong teamwork by proactively supporting colleagues in operational tasks and assisting with general table maintenance during bar and beverage service
Engage proactively with guests on beverage-related matters, providing recommendations that suit their preferences and requirements

As Bartender, we expect you:

Experience and education

Hold a degree in Hospitality Management or a related field.

Have at least 2–3 years’ experience in a similar role.

Previous experience in luxury hospitality is preferred.

Technical Skills

Strong knowledge of luxury beverage service and hospitality standards.

Ability to anticipate guest needs and deliver personalized, memorable experiences.

Excellent communication and teamwork skills to ensure smooth operations.

Professional presentation, warm demeanor, and passion for service.

Familiarity with POS systems and standard bar procedures.

Awareness of health, safety, and hygiene standards in all service areas.

Our commitment to you

Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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