19 publicaciones de empleo destacadas de digital analytics engineer en madrid, md (¡Están contratando!)

Solutions Architect – Contact Center (Cloud & AI)
Johnson Controls —Las Rozas de Madrid, Madrid provincia
- Jornada completa
- Informática
- Grado
- APIs
Management & Technology Consultant - Supply Chain
Celonis —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Español
- Oracle
- Informática
- Vacaciones pagadas
Grid Congestion & Regulatory Engineer, EMEA
Lightsource BP —Madrid, Madrid provincia
- Doctorado
- Inglés
- Máster
- Plan de pensiones
Principal Data Architect (Product Intelligence)
Nexthink —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Español
- Informática
- DevOps
- Vacaciones pagadas
Solicitud rápida
Director, Data Engineering (Capital Markets)
JLL —Madrid, Madrid provincia
- Azure
- Informática
- DevOps
Consultor/a Senior Ping Identity – Cyber IAM
BeClever —Madrid, Madrid provincia
- Jornada completa
- Teletrabajo
- Español
- Inglés
- AWS
- Oportunidades de crecimiento y desarrollo profesional
Solicitud rápida
Business Systems & AI Architect
Nexthink —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Azure
- Oficina
- Máster
- Vacaciones pagadas
- Seguro oftalmológico
Solicitud rápida
Senior Corporate Security Engineer
Nexthink —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Español
- Microsoft Access
- Azure
- Vacaciones pagadas
Solicitud rápida
Engineer Physical Security Technology (m/f/d)
Giesecke+Devrient —Madrid, Madrid provincia
- Jornada completa
- Informática
- Inglés
- Ingeniería eléctrica
Value Engineer (Supply Chain) - Iberia & Latam
Celonis —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Español
- Oracle
- Informática
- Vacaciones pagadas
Senior SAP Consultant - Finance
msg global solutions —Madrid, Madrid provincia
- Jornada completa
- Español
- Informática
- Inglés
Risk Portfolios Manager
BBVA —Madrid, Madrid provincia
- Jornada completa
- Inglés
- Máster
- SQL
10d
FS-CD Consultant
msg global solutions —Madrid, Madrid provincia
- Jornada completa
- Microsoft Powerpoint
- Español
- Microsoft Excel
Google Cloud Data Presales Engineer
Devoteam Spain —Madrid, Madrid provincia
- Jornada completa
- Teletrabajo
- Servicio al cliente
- Inglés
- Java
Solicitud rápida
Automotive Enterprise Account Director
MotorK —Madrid, Madrid provincia
- Trabajo híbrido
- Ventas
- Inglés
- Oficina
Solicitud rápida
11d
AI Search Innovation Lead
FeverUp —Madrid, Madrid provincia
- Español
- Inglés
- Máster
- Seguro dental
- Abono gimnasio
Solicitud rápida
7d
Databricks Resident Solutions Architect (m/f/*)
Ultra Tendency —Madrid, Madrid provincia
- Teletrabajo
- Español
- Azure
- Inglés
Solicitud rápida
Lead Data and AI Architect
Salesforce —Madrid, Madrid provincia
- Jornada completa
- CRM software
- Azure
- Informática
3d
Senior Platform Software Engineer - Core Infrastructure
Nexthink —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Español
- Informática
- DevOps
- Vacaciones pagadas
Solicitud rápida
11h

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Solutions Architect – Contact Center (Cloud & AI)

Johnson Controls -
Las Rozas de Madrid, Madrid provincia

Solicitar ahora

Detalles del empleo

Jornada completa

Cualificaciones

Informática
IVR
Grado
APIs
Cloud
Inteligencia artificial

Descripción completa del empleo

What you will do

We’re looking for a Solutions Architect to shape and evolve our global cloud contact center ecosystem.

You’ll play a key role in designing scalable, resilient, and future-ready solutions across voice, digital, and AI-driven channels. This is a highly collaborative role where you’ll work closely with business leaders, engineers, and vendors to improve customer experience and operational performance.

How you will do it

Architecture & Strategy

Design and own end-to-end architecture for our cloud contact center platform (CCaaS).
Ensure solutions are scalable, secure, and aligned with business goals.
Lead architecture reviews and guide technical decision-making.

Collaboration & Delivery

Translate business needs into practical, scalable solutions.
Partner with engineering, infrastructure, and vendors to deliver outcomes.
Support implementation planning and continuous improvements.

Innovation & Transformation

Evaluate new technologies (AI, automation, analytics, digital channels).
Identify opportunities to enhance customer and agent experience.
Contribute to the long-term roadmap and modernization strategy.

Advisory & Leadership

Act as a trusted advisor to stakeholders.
Proactively identify risks and recommend solutions.
Influence the future direction of the contact center ecosystem.

What we look for

Required

Proven track of experience in contact center solution architecture, platform design, and supporting enterprise contact center environments in multiple regions.
Hands-on experience with cloud contact center platforms (e.g. NICE – our current platform, Amazon Connect, Genesys Cloud).
Strong understanding of IVR (interactive voice response), ACD (automatic call distribution), VoIP, Omnichannel routing, and unified communications.
Experience with APIs, SIP, and integrations.
Familiarity with reporting, analytics, and workforce management tools.

Preferred

Bachelor’s degree in computer science, Information Technology, Engineering, or a related field.
Overview of cloud telephony services.
Exposure to AI, automation, or digital engagement platforms.

About Us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

#LI-BB1

#LI-Hybrid

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digital analytics engineer empleos en madrid, md

Solutions Architect – Contact Center (Cloud & AI)

Management & Technology Consultant - Supply Chain

Grid Congestion & Regulatory Engineer, EMEA

Principal Data Architect (Product Intelligence)

Director, Data Engineering (Capital Markets)

Consultor/a Senior Ping Identity – Cyber IAM

Business Systems & AI Architect

Senior Corporate Security Engineer

Engineer Physical Security Technology (m/f/d)

Value Engineer (Supply Chain) - Iberia & Latam

Senior SAP Consultant - Finance

Risk Portfolios Manager

FS-CD Consultant

Google Cloud Data Presales Engineer

Automotive Enterprise Account Director

AI Search Innovation Lead

Databricks Resident Solutions Architect (m/f/*)

Lead Data and AI Architect

Senior Platform Software Engineer - Core Infrastructure

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Quiero recibir la alerta de empleo más reciente de digital analytics engineer en madrid, md

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