About osapiens
osapiens is one of the few real European SaaS stories: 2,500 customers, backed by BlackRock, Goldman Sachs, and Armira, AI-native operating model, and the platform of choice for sustainability, supply-chain transparency, and product compliance across Europe. We are headquartered in Mannheim with primary working hubs in Munich, Madrid, and Mannheim.
Why this role exists
GPSR, REACH, RoHS, PPWR, CBAM, SCIP — Europe is rolling out a new compliance regime for physical products every six months, and every manufacturer, brand owner, and importer is scrambling. There is no incumbent. The category does not have a defined winner yet.
osapiens is building the product suite. You build how customers adopt it.
This is not “another onboarding role.” It is the chance to design how an entire software category gets sold and delivered — workshop formats that don’t exist yet, e-learnings that productize the parts no consultant should be repeating, an onboarding motion that can scale from 10 customers to 500 without 50x the headcount.
-
The onboarding model for a new category — From scoping workshop to go-live. You design it, run it with the first cohort of customers, and then productize it so the next consultant doesn’t start from scratch.
- Workshop formats — New regulations need new conversations. You conceptualize the formats — discovery sessions, regulatory mapping workshops, data-readiness assessments — and run them with real customers.
- Serialized onboarding — What can be productized, should be. Templates, in-app guides, structured discovery flows, content tracks per regulation. The default question is “why are we doing this 1:1 again?”
- E-learnings — In partnership with Academy, you build the on-demand layer that takes the white-glove 30% repeatable work and makes it self-serve. Every recurring customer question becomes a reusable asset within two weeks.
- Co-shaping the product — You sit close enough to Product that the friction you hit in implementation becomes a backlog item, not a workaround.
- Hand-off to CS — Clean baton, documented model, expansion thesis. Cross-sell opportunities flagged to Sales.
What we expect — across every Delivery role
- Extreme Ownership — Own the implementation. Own the data quality gap. Own the customer’s go-live. Never blame product, the customer’s IT team, or the supplier base.
- Customer Outcome > Customer Comfort — Push the hard conversation about sponsorship, data, scope. We are paid to get them live and getting value — not to be polite.
- Speed — Time-to-value is the metric. Every customer signal answered inside 24h.
- AI-First by Default — AI is your scaling lever, not a sidebar. We expect you to be deep in agentic workflows within 90 days — we don’t expect you to arrive there.
- High Say:Do Ratio — Every commitment delivered. The system reflects reality.
-
5+ years in consulting, product compliance, EHS, regulatory implementation, or comparable delivery work. Domain switchers are explicitly welcome — specific compliance tenure is not the filter.
- A track record of productizing what others would deliver bespoke. Your strongest reference is “I turned a 4-week workshop series into a 1-week format the rest of the team could run.”
- Comfortable in front of compliance leads, product managers, and operations teams in the same week. C-level credible.
- Fluent English. German strongly preferred. A second European language is a real plus.
- Hungry to make AI your scaling lever, and ready to be deep in agentic workflows fast.
This is not for you if
- You need a defined category and a finished playbook to feel productive.
- Your strongest reference is “I delivered the workshop my company’s deck told me to deliver.”
- You don’t naturally productize your own work. Every customer is a fresh artisan project for you.
- You see e-learnings as “below” senior consulting. We see them as the leverage point.
- Status games and political maneuvering are how you advance.
What you get
Product Compliance is the next big category we are building, and there is no incumbent. Right now you can shape what onboarding looks like for the entire market. In 18–24 months that window closes. You will have a direct line to Product, a real budget for AI tooling, and the freedom to design the motion from scratch. Munich, Madrid, or Mannheim — hybrid, with ~20% (inter)national customer travel. The category is forming. You shape it.
-
A purpose-driven mission tackling complex sustainability challenges while working alongside global industry pioneers at a fast-growing unicorn company
- Room for creativity through collaborative teamwork and an open communication culture
- Flexibility and team bonding with our hybrid work options
- Fuel for your growth journey, both personally and professionally
- Sustainable mobility options, promoting eco-friendly commuting solutions
- Fun team events and outings with our global teams
- Inspiring workspaces in Madrid and beyond
osapiens develops holistic Software-as-a-Service solutions that help global companies ensure transparency, efficiency, and trust across their entire value chain. Through its cloud platform, the osapiens HUB, the company leverages innovative technologies, including artificial intelligence, to strengthen businesses while promoting human rights, ecological responsibility, and sustainable corporate governance.
Founded in 2018 and headquartered in Mannheim, Germany, osapiens works with around 2,500 companies in over 50 countries across industries such as consumer goods, automotive, fashion, pharmaceuticals, and medical products. The company is backed by Goldman Sachs and Decarbonization Partners, reinforcing its commitment to responsible, sustainable growth and has reached unicorn status in January 2026.
