17 publicaciones de empleo destacadas de care specialist en parla, md (¡Están contratando!)

Salesforce Administrator
Konecta Digital and SL&E Team for Coca-Cola —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
Solicitud rápida
8d
System Administrator
SSC – Swedish Space Corporation —Madrid, Madrid provincia
- Oracle
- Informática
- Investigación
Sr. Scrum Master
Mars —Madrid, Madrid provincia
- Jornada completa
- CRM software
- Azure
- Informática
1d
E-commerce Shop Operations Specialist with Finnish (All Genders)
zooplus SE —Madrid, Madrid provincia
- De 29.500 € a 36.000 € al año
- Jornada completa
- Trabajo híbrido
- Inglés
- Oficina
Solicitud rápida
1d
Artificial Intelligence Research Internship
SpotLab —Madrid, Madrid provincia
- Español
- Informática
- Inglés
Solicitud rápida
CRM AND MARKETING AUTOMATION SPECIALIST
Grupo Iskaypet —Alcorcón, Madrid provincia
- Trabajo híbrido
- CRM software
- Microsoft Excel
- Oficina
- Formación continua
- Flexibilidad horaria
Solicitud rápida
Oliver Wyman – Front-end / AI Content Creator (m/f/d) – Quotient AI Specialist – Madrid
Oliver Wyman —Madrid, Madrid provincia
- Jornada completa
- Español
- Inglés
- Oficina
11d
ServiceNow Developer (Hybrid, Madrid)
UST —Madrid, Madrid provincia
- Trabajo híbrido
- Informática
- Inglés
- Grado
- Abono gimnasio
Solicitud rápida
Cloud Infrastructure Consultant (VMware)
Kyndryl —Madrid, Madrid provincia
- Jornada completa
- Azure
- Informática
- Inglés
- Oportunidades de crecimiento y desarrollo profesional
Application Integration Engineer 100% (f/m/d)
Julius Baer —Madrid, Madrid provincia
- Jornada completa
- Informática
- Inglés
- Scripting
Artificial Intelligence Research Scientist
SpotLab —Madrid, Madrid provincia
- Jornada completa
- Español
- Doctorado
- Informática
Solicitud rápida
.NET/Python Software Developer | Energy Sector
Etinars —Madrid, Madrid provincia
- De 475 € a 500 € al día
- Trabajo híbrido
- Azure
- Inglés
- Máster
Solicitud rápida
Senior Azure Database Administrator - Hybrid Madrid
UST —Madrid, Madrid provincia
- Azure
- Oracle
- DevOps
- Abono gimnasio
Solicitud rápida
Oliver Wyman - Data and Analytics - (Associate) Team Leader / Director - Madrid
Oliver Wyman —Madrid, Madrid provincia
- Jornada completa
- Informática
- Inglés
- Oficina
Ground Segment Operations & Monitoring Specialist | Space
Etinars —Madrid, Madrid provincia
- Trabajo híbrido
- Inglés
- Scripting
- Reclutamiento
Solicitud rápida
IT Specialist — Data & Solution Architecture (CSL)
Getnet —Madrid, Madrid provincia
- Azure
- Informática
- AWS
- Seguro dental
- Seguro de vida
Solicitud rápida
AI Pipeline Engineer - Security Automation Platform (Imunify360)
Cloudlinux —Madrid, Madrid provincia
- Jornada completa
- Teletrabajo
- Inglés
- Investigación
- Máster
- Teletrabajo opcional
- Abono gimnasio
Solicitud rápida
1d

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Salesforce Administrator

Konecta Digital and SL&E Team for Coca-Cola
Madrid, Madrid provincia

Solicitud rápida

Detalles del empleo

Jornada completa
Hace 8 días

Cualificaciones

Microsoft Powerpoint
CRM software
Power BI
Microsoft Excel
Microsoft Outlook
Salesforce
Inglés
Microsoft Office
SQL
Escalabilidad
Requisitos comerciales
Recopilación de requisitos

Descripción completa del empleo

Location: London

️ Languages: English (Fluent), and any European language would be an advantage

Contract: 40h a week, full time, Hybrid 3 days in office (Canary Wharf)

Ideal start date: ASAP

Job Title: Consumer Insights Specialist or Analytics and Reporting Manager

Position Overview:

Powered by Comdata Group, we are supporting our client ‘The Coca Cola Company’ with excellent Consumer Care omnichannel services. This is a unique opportunity to work as an Analytics Manager for our Consumer Care European Team dedicated to Coca-Cola (30 markets in Europe). We look after the way our partner engages with their customers, through traditional and social media care and give support to their exciting campaigns.

As a Analytics Manager for the Consumer Care team you will be analysing data from 50 full time employees across 30 different European countries. This is an integral part of the Consumer Care/Consumer service team, which will enable a constant improvement of Consumer Care Practices while helping the team to reach its targets.

Key Responsibilities as an Analytics & Reporting Manager:

CRM Salesforce Expertise & Innovation: Be the technical expert in leading different global innovative projects within CRM Salesforce such as automatizations, reports, dashboards, Agentforce, Einstein, Connectors with other CRM tools. Genesys experience is a plus.
Process Optimisation & Automation: Identify opportunities to streamline, standardise and automate reporting and operational processes, improving efficiency, accuracy and scalability. Conduct ad-hoc analysis to identify process gaps, root causes and opportunities for continuous improvement.
Reporting & Performance Management: Own weekly, monthly, quarterly and annual reporting across Consumer Care and other customer channels, with a key focus on monthly business reviews. Translate complex performance data into clear, engaging insights and narratives, presenting key trends, achievements, challenges and opportunities to senior leadership and clients.
Power BI Reporting & Dashboard Management: Manage and maintain existing Power BI dashboards, including data accuracy, refresh schedules and ongoing functionality. Develop new dashboards and reporting solutions aligned with evolving business and client requirements.
Performance & Quality Analysis: Monitor key Consumer Care performance metrics, quality monitoring results and operational KPIs to identify trends, performance gaps and improvement opportunities, working closely with operational and training teams to drive targeted actions.
Cross-functional Collaboration: Partner with Account Directors, Team Leaders, Training Managers and other stakeholders to understand business requirements, provide actionable insights and support performance improvement initiatives.
Ad-hoc Analysis & Business Support: Provide timely analysis and reporting to support client queries, campaign performance reviews, operational decision-making and emerging business requirements.

Job Requirements:

3/5 years' experience in an Analytics Manager; preferably in an FMCG environment and in Consumer Care.
Strong analytical numeracy skills & the ability to analyse data and provide detailed commercial insights in perfectly tailored reports
You have excellent knowledge of (CRM Salesforce/Nexus) & Microsoft suite (excel, ppt, Outlook), Power Bi, SQL
Have experience in end to end ownership of complex analytics projects (requirements gathering, technical execution, and stakeholder management).
Have the capability to work on several projects at the same time and prioritise accordingly
The ability to build strong working relationships with team members and key stakeholders.
Strong experience in presenting analytical findings and solutions
Being a team player and expert collaborator; you are organised, and detail orientated with your approach to work.

Solicitud rápida

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care specialist empleos en parla, md

Salesforce Administrator

System Administrator

Sr. Scrum Master

E-commerce Shop Operations Specialist with Finnish (All Genders)

Artificial Intelligence Research Internship

CRM AND MARKETING AUTOMATION SPECIALIST

Oliver Wyman – Front-end / AI Content Creator (m/f/d) – Quotient AI Specialist – Madrid

ServiceNow Developer (Hybrid, Madrid)

Cloud Infrastructure Consultant (VMware)

Application Integration Engineer 100% (f/m/d)

Artificial Intelligence Research Scientist

.NET/Python Software Developer | Energy Sector

Senior Azure Database Administrator - Hybrid Madrid

Oliver Wyman - Data and Analytics - (Associate) Team Leader / Director - Madrid

Ground Segment Operations & Monitoring Specialist | Space

IT Specialist — Data & Solution Architecture (CSL)

AI Pipeline Engineer - Security Automation Platform (Imunify360)

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