Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The Role
Responsabilidades principales
1. Recepción y validación del cambio
Revisar que el cambio está correctamente documentado.
Comprobar que están definidos el alcance, la descripción y el objetivo.
Verificar que incluye un plan de implantación, rollback, pruebas y ventanas de riesgo.
2. Evaluación del impacto
Analizar impacto en infraestructura y aplicaciones de negocio.
Revisar si afecta a servicios críticos, horarios sensibles o dependencias.
Identificar riesgos asociados.
3. Coordinación con los Affected Teams
Asegurar que los equipos técnicos afectados están informados.
Validar su disponibilidad durante la implantación.
Coordinar dependencias entre torres técnicas.
4. Gestión del ciclo de aprobación
Elevar el cambio al comité de CAB/ECAB si procede.
Gestionar aprobaciones automáticas o manuales.
Notificar a los stakeholders.
5. Planificación
Asignar ventana de implantación adecuada.
Comprobar que no interfiere con congelamientos (freezers), super-free, cierres contables, etc.
Evitar solapamientos con otros cambios de riesgo.
Habilidades clave del rol
1.-Técnicas
Conocimiento general de infraestructura y aplicaciones.
Capacidad de leer documentación técnica.
Familiaridad con sistemas de ticketing (Helix, ServiceNow, Remedy...).
2.-Gestión
Coordinación entre múltiples equipos.
Gestión de riesgos.
Planificación y priorización.
3.-Comunicación
Capacidad de diálogo con áreas técnicas.
Redacción clara de planes y notificaciones.
Resolución de conflictos durante ventanas críticas.
Your role
Step into the engine room of enterprise technology, where every decision you make can shape how a customer’s systems perform today - and scale for tomorrow. You’ll dive deep into complex infrastructure environments, solving challenging technical problems, designing seamless integrations and ensuring systems run reliably at every level. Your expertise across networks, endpoints and mainframes, paired with a knack for logical problem-solving and clear documentation, will guide projects from concept to execution. Your solutions will make a real impact that customers notice and remember.
In this role, you’ll balance hands-on delivery with long-term strategic planning. From analyzing issues and testing solutions to automating processes and integrating across platforms, your work will touch every layer of IT infrastructure. You’ll collaborate with Architects, Technicians and Project Managers, gaining broad exposure and continuous opportunities to grow your skills and influence.
What you will do
Analyze and Solve
- Diagnose complex issues across servers, networks, cloud environments and systems to identify root causes
- Recommend solutions that balance technical feasibility, timelines and customer priorities
- Test, refine and automate processes to improve reliability, efficiency and repeatability
- Assess risks proactively and implement strategies to prevent disruptions
Design and Integrate
- Plan end-to-end infrastructure solutions across platforms and technologies
- Integrate systems in hybrid cloud and on-prem environments to ensure seamless operation
- Automate workflows and processes to streamline delivery and reduce errors
- Document architectures and procedures for hand-offs, knowledge sharing and operational continuity
Collaborate and Deliver
- Coordinate cross-functional teams including Architects, Project Managers and Technicians
- Drive project delivery from initiation to completion with attention to quality and timelines
- Communicate technical solutions clearly to customers and stakeholders
- Build customer confidence by delivering tangible, high-impact results
Grow and Advance
- Expand technical expertise across cloud platforms, enterprise IT systems and emerging technologies
- Earn certifications and qualifications while applying them on real projects
- Pursue career paths toward Architect or Distinguished Engineer roles
Who You Are
Required skills and experience
- Deep expertise within specific technology domain areas (e.g., software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics)
- Enterprise IT application experience
- Hands-on experience in at least one of the following: software development, DevOps engineering, systems administration, or systems architecture in public cloud AWS domain
- In-depth knowledge of Windows and Linux Operating System
Preferred skills and experience
- Familiar with a variety of IT concepts, practices, and procedures
- Knowledge of design techniques, tools, and principals involved in production of precision technical plans, blueprints, drawings, and models
- Logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
- Analytical and problem-solving skills with high attention to detail
Being You
The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.
What You Can Expect
Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.
From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.
Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.
